Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,224 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

131

Anonymous

Anonymous // 01/01/2019

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English

“Fast and excellent service. Flexible shop.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Vetopia is one of the most reliable pet food and supplies provider in Hong Kong, with a team of experienced and caring vets behind it. I tried many online pet shops in Hong Kong before settling with always ordering from Vetopia. If there’s an urgent deliver need or request for change, they are very responsive and the customer service is great. The ordering process is also reliable and easy. I highly recommend Vetopia.”

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(ENGLISH) - Posted 3 years ago

“nice and convenient platform for ordering prescription diet”

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(ENGLISH) - Posted 3 years ago

“Very fast service and i am very happy.”

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(ENGLISH) - Posted 3 years ago

“Fantastic online shop, part of Vetopia group ( their Vet services are also great). Their prices are very competitive and delivery is exceptionally fast. They are very quick to reply online/on WhatsApp to enquiry or cancellations too and their website is very easy to navigate. We have been using it after friends' recommendations and frankly its the best online pet product shop in HK”

Helpful Report

(ENGLISH) - Posted 3 years ago

“You need to speak with Vinnci! I bought one of these two weeks ago and gave it to a little girl as a gift for her and her cat. Before gifting it, I charged it up using the Type C portal. I then ordered ANOTHER ball AND a roller device for my own three cats BUT the charging portal is not the same Type C, rather it is the old style used on BlackBerry devices. So within ONE WEEK, I received the same toys but with different portals and I am not happy. All of these should be Type C. This has still not been straightened out.”

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(ENGLISH) - Posted 3 years ago

“Online purchase are very convenient!”

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(CHINESE) - Posted 3 years ago

“very good food, my dog is very like to eat.”

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(CHINESE) - Posted 3 years ago

“I love ❤️ these guys! Great products fast delivery and excellent customer service! What else could you ask for!!”

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(ENGLISH) - Posted 3 years ago

“Very easy and great service!”

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(ENGLISH) - Posted 3 years ago

“Very reliable and quick delivery. I kinda like the idea of a repeated order at discount cos then you won’t run out :0)”

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(ENGLISH) - Posted 3 years ago

“Love to shoin Vetopia! Reliabe, responsible and efficient! Excellent customer service! They have wide range of good products! Thanks”

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(ENGLISH) - Posted 3 years ago

“Goods is fine, but very below-standard delivery service, has no regard of punctuality, broke promise of delivery date twice and I had to go to another shop to buy dog food to keep my dog fed. What a joke.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Speedy delivery + great selection. I like that they have a loyalty program with points.”

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(ENGLISH) - Posted 3 years ago

“Every Good”

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(ENGLISH) - Posted 3 years ago

“Vetopia has become my main platform for pet products. The prices for most of the products seem to be roughly the same as local pet stores around my area. They also are contactable and responsive through WhatsApp, which has been especially useful for me when it comes to the recurring orders that I set up. The company does lock you into buying a product multiple times before you can cancel your recurring order, which does offer inflexibility and when I set it up initially, I wasn't informed of this. But aside from that surprise, I've never had any other issues. Their delivery times have also been phenomenal in my experience as I've always received my order the day after ordering, even when I put in my order in the evening.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Quick delivery, clean & tidy package, user-friendly order system. Highly recommended!”

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(ENGLISH) - Posted 3 years ago

“Reasonable price and efficiency service, love to come back again!”

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(ENGLISH) - Posted 3 years ago

“Delivery ahead of expected schedule however this time two boxes (12 prepackaged pouches per box) were not sealed. Some of the saucy chunks of meat were meshed inside. Slightly questionable and bit disappointed”

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(ENGLISH) - Posted 3 years ago

“Good service and prompt delivery.”

Helpful Report

(ENGLISH) - Posted 3 years ago

Vetopia is rated 4.7 based on 3,224 reviews