Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,224 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

131

Anonymous

Anonymous // 01/01/2019

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English

“Delivery was very late but the order was accurate.”

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(ENGLISH) - Posted 3 years ago

“職員服務態度友善有禮，價錢合理，唯一稍欠理想的是展會上沒現貨，延遲了寵物吃藥的時間”

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(CHINESE) - Posted 3 years ago

“Efficient experience”

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(ENGLISH) - Posted 3 years ago

“於寵物展詢問購買Heartguard Plus 可否以之前獸醫購買過的Invoice 作證明, sales 表示可以, 不用其他額外補充提交文件後卻得到回覆是不能以invoice 作證明, 必須是referral letter 或1分鐘短片, 即使以health cert 也不能證明寵物是健康, 實在不能接受及莫名其妙以往即使我從其他獸醫購買也只是以invoice 作證明便可, 我不知道為甚麼貴公司會如此沒有彈性地處理為免再添麻煩, 往後不會再考慮在貴公司購物”

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(CHINESE) - Posted 3 years ago

“Very quick with shipping and excellent service!”

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(ENGLISH) - Posted 3 years ago

“Very Helperful”

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(CHINESE) - Posted 3 years ago

“The team v helpful and nice”

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(CHINESE) - Posted 3 years ago

“員工回覆很快，態度友善。”

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(ENGLISH) - Posted 3 years ago

“Vetopia has all the supplements and supplies that I need for maintenance of my elderly dogs, and delivery is quick too. Highly recommend!”

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(ENGLISH) - Posted 3 years ago

“Trustworthy supplier, true quantity of inventory, timely notice, responsible follow-up.”

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(ENGLISH) - Posted 3 years ago

“Great customer service and response time for inquiries and fantastic selection of products!”

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(ENGLISH) - Posted 3 years ago

“Staff are professional and service efficient.”

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(ENGLISH) - Posted 3 years ago

“It will be better if the delivery leadtime will be shorten .”

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(ENGLISH) - Posted 3 years ago

“I think the review of the prescription NexGard is very efficient and the delivery is also done immediately the next day after the vet had approved my dog is eligible for it.”

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(ENGLISH) - Posted 3 years ago

“Quality is good, but over-packaged”

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(ENGLISH) - Posted 3 years ago

“如果每逢寵物展折扣，可以在纲上或電話做到更好，不须去到现場才有”

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(ENGLISH) - Posted 3 years ago

“Vetopia is amazing. The delivery is always quick and customer support is prompt. Gets 10/10 from me”

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(ENGLISH) - Posted 3 years ago

“quick delivery.”

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(CHINESE) - Posted 3 years ago

“Good one-stop on-line shop for vets. From fantastic vets, home visits - to ordering food, treats, & the latest accessories. Timely efficient deliveries”

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(ENGLISH) - Posted 3 years ago

“I made the order at pet show June 2023 as there was a 15% off on all products sitewide. Unfortunately, the staff serving me forgot to apply that discount and I was overcharged. I discovered that when I read over the email receipt back home. Wrote to Vetopia and finally got the matter solved. They are willing to refund on the excessive amount charged, waiting for the transfer of money at the moment.”

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(ENGLISH) - Posted 3 years ago

Vetopia is rated 4.7 based on 3,224 reviews