Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,704 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Friendly service and on time delivery of purchase.”

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(ENGLISH) - Posted 5 months ago

“Customer Service is very helpful”

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(ENGLISH) - Posted 5 months ago

“Fast delivery”

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(CHINESE) - Posted 5 months ago

“Competitive price with quick delivery. Extremely happy with the chatbot which helps a lot.”

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(CHINESE) - Posted 5 months ago

“Products are good, delivery quick and customer service is very responsive!”

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(ENGLISH) - Posted 5 months ago

“fast delivery, good service”

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(ENGLISH) - Posted 6 months ago

“供貨穩定，客服有回覆，較為有信心的商店。”

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(CHINESE) - Posted 6 months ago

“Customer service attuned to customer needs. I was informed quickly when my pet food order could not be delivered during the normal time frame. They offered an alternative and also provided an 'outside' delivery date.”

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(ENGLISH) - Posted 6 months ago

“My dog likes to eat Canine Satiety. The packaging is good.”

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(CHINESE) - Posted 6 months ago

“Good delivery service fast and nice”

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(ENGLISH) - Posted 6 months ago

“Very efficient and prompt delivery”

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(ENGLISH) - Posted 6 months ago

“staff is helpful”

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(CHINESE) - Posted 6 months ago

“good and speedy delivery”

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(ENGLISH) - Posted 6 months ago

“delivery fast 👍👍👍”

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(ENGLISH) - Posted 6 months ago

“Fast delivery, nice n safety packing,”

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(ENGLISH) - Posted 6 months ago

“Fast,responsive and very updated. Prices are very competitive”

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(ENGLISH) - Posted 6 months ago

“So prompt shipping and user friendly website”

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(CHINESE) - Posted 6 months ago

“I have a nice shopping experience here, I can find my products easily and fast delivery.”

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(CHINESE) - Posted 6 months ago

“Very happy with the availability of products, price and reward system.”

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(ENGLISH) - Posted 6 months ago

“I’ve been ordering cat food from Vetopia, and I’m extremely satisfied with their service. Deliveries are always fast, the products arrive well-packaged and in perfect condition. The online shopping experience is smooth and efficient. I highly recommend Vetopia to anyone looking for a reliable online pet store in Hong Kong!”

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(ENGLISH) - Posted 6 months ago

Vetopia is rated 4.7 based on 2,704 reviews