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Vetopia Reviews

4.7 Rating 2,647 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I help my friend buying cat food Sorry cant give comments”

Helpful Report

(CHINESE) - Posted 3 years ago

“So convenient! Especially I live far away from the city, even HKTVMALL doesn’t come here, but Vetopia delivered!!”

Helpful Report

(ENGLISH) - Posted 3 years ago

“The staff of Vetopia is very friendly even the driver, who always chat with us upon delivery. The only thing I could think of is the price of the product which is not as competitive as other pet shops. Overall we are happy as being a Vetopia’s customer.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Quick delivery but it’s more expensive”

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(CHINESE) - Posted 3 years ago

“good services, but delivery time should be improved”

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(ENGLISH) - Posted 3 years ago

“Vetopia often runs different promotions so I can buy the quality dog food at relatively reasonable price”

Helpful Report

(ENGLISH) - Posted 3 years ago

“送貨快，員工態度有禮。”

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(CHINESE) - Posted 3 years ago

“Good customer service, efficient delivery. Definitely will put next order. Thanks”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I have not received the promotion coupon for next purchase”

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(ENGLISH) - Posted 3 years ago

“Prompt delivery and clear SMS notification before arriving.”

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(ENGLISH) - Posted 3 years ago

“The goods send fast and follow my request, notice me to collect it.”

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(CHINESE) - Posted 3 years ago

“Fast delivery, well packed.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“i add this one as topping for my dog. my dog has digestion problem and he is fine with these cans”

Helpful Report

(ENGLISH) - Posted 3 years ago

“A processing is very efficiency.”

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(ENGLISH) - Posted 3 years ago

“online order procedure user freindly”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Very efficient with delivery and follow up. Price is within reason. Best thing is for supplements, I don't need to always go back to the vet and can get them delivered to my home.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“It was diverse sections for cat specific products. But driver didn’t come up to 5F because of walk up.”

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(ENGLISH) - Posted 3 years ago

“Purchase online was straightforward and efficient. WhatsApp responses were sufficiently prompt but the online chat on the website took half a day to respond and no one answered the phone.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I m from CCBA , want to do some pet shop promotion , Can contact your marketing, ? My contact is 9648 4990 - Connie Leung”

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(CHINESE) - Posted 3 years ago

“Vetopia consistently offers high standard quality product selection. Delivery services is fast. Packing is always clean and tidy.”

Helpful Report

(ENGLISH) - Posted 3 years ago

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Vetopia is rated 4.7 based on 2,647 reviews