Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,707 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,707 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“online order procedure user freindly”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Very efficient with delivery and follow up. Price is within reason. Best thing is for supplements, I don't need to always go back to the vet and can get them delivered to my home.”

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(ENGLISH) - Posted 3 years ago

“It was diverse sections for cat specific products. But driver didn’t come up to 5F because of walk up.”

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(ENGLISH) - Posted 3 years ago

“Purchase online was straightforward and efficient. WhatsApp responses were sufficiently prompt but the online chat on the website took half a day to respond and no one answered the phone.”

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(ENGLISH) - Posted 3 years ago

“I m from CCBA , want to do some pet shop promotion , Can contact your marketing, ? My contact is 9648 4990 - Connie Leung”

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(CHINESE) - Posted 3 years ago

“Vetopia consistently offers high standard quality product selection. Delivery services is fast. Packing is always clean and tidy.”

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(ENGLISH) - Posted 3 years ago

“Stable supply and fast delivery”

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Posted 3 years ago

“Even though there’s a little hiccup for the last order. But it was rectified swiftly and the missing item received the next day.”

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(ENGLISH) - Posted 3 years ago

“good on delivery. on time. keep it up.”

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(ENGLISH) - Posted 3 years ago

“Quick responses to query by staff & determine to achieve client’s request. It is recommended a 10% discount to all purchase as Vetopia’s price is higher than the outside, that discount would definitely increase your competitiveness in the market.”

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(ENGLISH) - Posted 3 years ago

“It will be better if you have customers’ questions n answered by some customer service from professional vet”

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(CHINESE) - Posted 3 years ago

“Delivery is fast. Product is well packed.”

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(CHINESE) - Posted 3 years ago

“Fast delivery”

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(CHINESE) - Posted 3 years ago

“good service !”

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(ENGLISH) - Posted 3 years ago

“Fast and wide variety although it’s bit pricey than the others”

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(ENGLISH) - Posted 3 years ago

“Excellent delivery speed and service for any pet lover, highly recommended for everyone”

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(ENGLISH) - Posted 3 years ago

“Great service, fast and efficient!”

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(ENGLISH) - Posted 3 years ago

“Everything is great, even the delivery dude is cool. It’s just I hope the email replies could be faster.”

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(ENGLISH) - Posted 3 years ago

“Very nice customer service with fast response. Smart people who help you to take care of the pets”

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(CHINESE) - Posted 3 years ago

“Prompt delivery and very systematic”

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(ENGLISH) - Posted 3 years ago

Vetopia is rated 4.7 based on 2,707 reviews