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Vetopia Reviews

4.7 Rating 2,706 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Glad to have good products to order online. The recurring order feature is good but the system should allow me to modify my order and request earlier delivery.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Simple interface for customer to order pet food and quick delivery that I usually receive my order the day after tomorrow! Recommend to all busy parents!”

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(ENGLISH) - Posted 3 years ago

“Good selection of products, fast delivery!”

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(ENGLISH) - Posted 3 years ago

“Good Price.”

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(CHINESE) - Posted 3 years ago

“We got referral by the vets shop, and was told using the code we would be entitled for a discount, however when we input the code and it was invalid, also we registered which supposed to give us a first time buy discount code, which was only sent after we paid our order…. Apart from this everything was alright.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Services provided by your sales and courier were very good. But it is a pity that the delivered RC Puppy were due to expire in October 2022 that was considered not really fresh.”

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(ENGLISH) - Posted 3 years ago

“Very fast delivery. Order today and deliver next day👍”

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(ENGLISH) - Posted 3 years ago

“Reliable service to ensure prompt delivery. Thank you.”

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(ENGLISH) - Posted 3 years ago

“Very good selection with some of the best brands on the market. The food subscription service comes well handy as we wouldn't need to worry about the future in case we ran out of the kibbles. Also, Dr. David got back to me with some very professional advice on a brand and gave me additional thought which I appreciate. The search option on pet problems is superb, and useful when you need an asap solution. Real-time feedback on the delivery time would be a nice addition to the user profile as I had to ask via Whatsapp after 2 days of "ready to deliver" status.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Your delivery service is very efficient. However, you don't carry many commercial items. Some items like the Japanese brand potty pads, I would have to order them from another online company. If you carry these items, I would like to order everything from Vetopia.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“The service is always good in Vetopia. I was just a bit disappointed this time. I received an email that the cat food will deliver on 28 June. End up I received it on 3 July. It could be better if I receive a message or email about the delayed delivery, then I would be able to get another cat food for my cat in advance. But I appreciate the prompt reply from the customer service team.”

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(ENGLISH) - Posted 3 years ago

“Very efficient and reliable”

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(ENGLISH) - Posted 3 years ago

“Delivery on time and good service”

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(ENGLISH) - Posted 3 years ago

“回覆快捷、效率頗高、服務態度好。”

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(CHINESE) - Posted 3 years ago

“Excellent customer service and rapid delivery.”

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(ENGLISH) - Posted 3 years ago

“Quick delivery. Have a good track of the delivery process. Efficient service. Will buy again.”

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(ENGLISH) - Posted 3 years ago

“如下次有關產品有改變（包括包裝），可以通知客戶，感謝！！”

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(ENGLISH) - Posted 3 years ago

“發貨---快有環保袋盛載---乾淨還送小罐頭---貼心”

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(ENGLISH) - Posted 3 years ago

“Quick delivery after order.”

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(ENGLISH) - Posted 3 years ago

“on time delivery”

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(ENGLISH) - Posted 3 years ago

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Vetopia is rated 4.7 based on 2,706 reviews