Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,707 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,707 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great, will reorder.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I have seen on Google bad reviews at the time of shipping, I want to clarify that my case was different: the shipment was on time and everything was perfectly ordered, they sent me to the Mail the tracking code and the number to withdraw. A 10/10 service”

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(ENGLISH) - Posted 1 year ago

“送貨快速，有禮貌👍🏻已回購多次”

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(CHINESE) - Posted 1 year ago

“Good deliver”

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(ENGLISH) - Posted 1 year ago

“Vetopia offer an excellent service. I have been purchasing products from this site for years. The food and other items are well appreciated by my five dogs, Donald, Lai Cha, Muffin, Igloo and Josie. Most recently, I asked for special food for my eldest, Donald, now over 17 years of age. He has had surgery, and needed 'recovery' food as well as other items. He is on the mend.”

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(ENGLISH) - Posted 1 year ago

“Vetopia … reliable, efficient and great customer service! Thumbs up”

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(ENGLISH) - Posted 1 year ago

“The website is easy to use and we got our products delivered within 2 days”

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(ENGLISH) - Posted 1 year ago

“Great experience with Vetopia, from consumer friendly website design, efficient CS and speedy delivery! Love it!”

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(ENGLISH) - Posted 1 year ago

“nice and speedy delivery!!”

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(CHINESE) - Posted 1 year ago

“Good product”

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(ENGLISH) - Posted 1 year ago

“Good customer service”

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(ENGLISH) - Posted 1 year ago

“物流公司比較差，相比以前訂貨可以做到今日訂，聽日或後日就送到，而家要四五日先送，仲要物流員工唔專業”

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(CHINESE) - Posted 1 year ago

“I enjoy shopping at Vetopia because it's more affordable than my local vet in Discovery Bay. Additionally, items are conveniently delivered to my doorstep.”

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(ENGLISH) - Posted 1 year ago

“I hope the point system will be more friendly such as directly off set the price of the purchased item instead to redeem the goods which is not quite useful.”

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(CHINESE) - Posted 1 year ago

“Customer service team is very nice and helpful.”

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(CHINESE) - Posted 1 year ago

“The ordering process was smooth, and the delivery was prompt.”

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(ENGLISH) - Posted 1 year ago

“Always on time, great service!”

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(ENGLISH) - Posted 1 year ago

“Always a pleasure, good quality”

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(ENGLISH) - Posted 1 year ago

“貨品完好無缺，送貨速度快”

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(ENGLISH) - Posted 1 year ago

“It is very convenient for me who lives in outlying island”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,707 reviews