Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was my first time ordering cat food for my kitty gang from their website and it was delivered in less than two days. Pretty easy to use and the staff will reply to you via whatsapp. It's actually really convenient shopping at the store. Every pet parent should check it out ❤️”

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(ENGLISH) - Posted 2 years ago

“I can always find things that I can find no where else. The site is well run and delivery prompt.”

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(ENGLISH) - Posted 2 years ago

“Very fast delivery and reliable service”

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(ENGLISH) - Posted 2 years ago

“The vet suggested my cat stick on z/d diet to control the vomiting problem. He is very picky but fortunately he accept z/d. Order from Vetopia is super convenient.”

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(ENGLISH) - Posted 2 years ago

“Very quick delivery despite living in remote areas. Would recommend!”

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(ENGLISH) - Posted 2 years ago

“Good pet supplier.”

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(ENGLISH) - Posted 2 years ago

“My first experience with Vetopia was very good. I appreciate their quick response once they r aware that the product I ordered was not available. Refund was efficient, providing me with confidence to continue using their service in future. The offer of other options was also good.”

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(ENGLISH) - Posted 2 years ago

“Customer service 好有禮貌，司機送貨準時有禮貌”

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(CHINESE) - Posted 2 years ago

“Excellent and efficient service. Fast delivery of items purchased.”

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(ENGLISH) - Posted 2 years ago

“Such a great service! Fast to deliver and always helpful staff. Their products are also of high quality at competitive prices.”

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(ENGLISH) - Posted 2 years ago

“好好好好好！！我隻貓很愛！”

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(CHINESE) - Posted 2 years ago

“extremely helpful quick response and quick delivery from a dog owner perspective”

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(ENGLISH) - Posted 2 years ago

“Fast delivery”

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(CHINESE) - Posted 2 years ago

“處理特別情況回覆快、運送快、包裝整潔👍🏻”

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(CHINESE) - Posted 2 years ago

“The website is easy to use, the list of products is comprehensive, delivery excellent, altogether I enjoy 'shopping' at the Vetopia online site. Oh, and the recent purchases were well appreciated by my dogs.”

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(ENGLISH) - Posted 2 years ago

“the package is in good shape when delivered.”

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(ENGLISH) - Posted 2 years ago

“Quick next business day home delivery, well-stocked and a large selection of brands”

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(ENGLISH) - Posted 2 years ago

“Good and fast”

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(CHINESE) - Posted 2 years ago

“Convenient to buy dog food prescription online, will receive the product within 2 to 3 days. Price is reasonable.”

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(ENGLISH) - Posted 2 years ago

“Whatsapp service for prescribed drugs is efficient and easy to understand. Will shop again at vetopia!”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,856 reviews