VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,047 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,047 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our case was quite complicated with different citizenship in the same family. I was close to cancel the trip and Ekaterina found a solution and we all got our visas very quick via different VisaHQ offices. Over a week the chat box with her was always there to help me ask her a question without having to explain the whole thing to a new person. Her service was for sure top 5 service I ever had in my entire life (and I'm quite old!). Just amazing service!!! Thank you Ekaterina and VisaHQ!”

Helpful Report

Posted 7 years ago

Hi Rich, Thanks so much for taking the time to share your story. We're so glad Ekaterina was able to help you and your family enjoy your trip! We sincerely hope you return to VisaHQ in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Good website”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. If you have any suggestions regarding your experience with VisaHQ, we would love to hear them. You can reach out to us anytime at 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I always appreciate the effective and efficient service”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Excellent service. Prompt delivery and communication throughout the entire process”

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Posted 7 years ago

Hi Sean, Thanks for taking the time to leave a review. We're so glad you had a great experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“They are helpful and do their job on time.”

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(London) - Posted 7 years ago

Hi Rajni, Thanks for taking the time to leave your feedback! We're glad you had an awesome experience with VisaHQ and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I have been trying to reach one of the consultants and even drop her an email to call me back but have yet to hear from the consultant. Tried calling their hotline number, no one picks up. I have called at least 5 times or more.”

Helpful Report

Posted 7 years ago

Hi MIchelle, I'm so sorry you've been having trouble reaching your visa agent. We would like the opportunity to investigate your feedback further. Please contact me directly (stan@visahq.com) with the name of your visa consultant and I will work with you to resolve this issue as quickly as possible. Again, my apologies, Stan at VisaHQ

Posted 7 years ago

“I found it quick & easy very helpful”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Maria was very helpful online. The first person to help me seemed to know less.”

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Posted 7 years ago

Hi Eric, Thanks so much for taking the time to leave your feedback. We're glad Maria was able to assist you and we will take your review to heart during staff training moving forward. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Its a good way of getting your visa but a bit slow”

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Posted 7 years ago

HI Aseil, Thanks for taking the time to leave a review. We strive to offer the fastest and most accurate visa processing services in the industry, but sometimes we are hindered by Consulate and Embassies processes over which we have no control. We apologize for your wait and we hope you'll choose us again in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“So far so good, very quick, I hope all go's well going forward.”

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Posted 7 years ago

Hi Maxwell, Thanks for taking the time to leave your feedback. We're glad you've had a great experience with VisaHQ so far and we hope you have a wonderful trip! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I don't find the uploading of documents user-friendly. I had to use email, and for that Yuliya was very prompt and friendly.”

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Posted 7 years ago

Hello! Thanks so much for taking the time to leave your feedback. We're sorry you had problems with our online system, but we're glad Yulia was able to assist you. Thank you for choosing VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Very easy to fill out information.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Applying for a visa couldn't be easier. Everything went without a hitch, and I received the visa much faster than expected.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with VisaHQ and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Straightforward service and very quick in the office after doing the on-line application.”

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Posted 7 years ago

Hi Robin, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope you use our online services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“The staff of Visa HQ was friendly and gave me instant feedback.”

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Posted 7 years ago

Hi Juliana, Thanks for taking the time to leave a review! We're glad you had a good experience with the VisaHQ team and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very clear on-line form, much flexibility to complete over time, good reminders, and excellent and timely on-line support”

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Posted 7 years ago

Hi Harvey, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope you'll use our services again next time you travel. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“The girls in the Toronto office were exceptional. Kind courteous and professional”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback! We're glad you had an awesome experience with our Toronto team and we hope you'll use VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Overall very clear and easy to use. Only problem I encountered was adding my wife as an additional visa applicant, which was a bit convoluted and could be explained more clearly.”

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Posted 7 years ago

Hello! Thank you for taking the time to leave your feedback. We're sorry you encountered some confusion with our application system and we will take your review into account moving forward. Thanks for choosing VisaHQ! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“They were very helpful and efficient and everything was done in a couple of hours. Thanks”

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Posted 7 years ago

Hi Michael, Thanks for taking the time to leave your feedback! We're glad you had an awesome experience with VisaHQ and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Easy to enter information and I like the green check to confirm progress. Found the uploading procedures for the 2 photos confusing. Process needs to be simplified by requesting photo of passport first with green check, and then photo second.”

Helpful Report

Posted 7 years ago

Hi Joan, Thanks so much for taking the time to let us know how we're doing. I sincerely apologize for any confusion our photo uploading process may have caused! We'll take your feedback to heart moving forward. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,047 reviews