VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,115 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have filled up an online application for my husband to travel to Egypt and it was very clear that he is an Egyptian with Canadian Passport and since his Egyptian Ids were expired he will need to apply for an entry visa for only 3 weeks and there were questionnaire as part of the application asking is this is a first time to Egypt and what nationality he is and so on so forth so the visa clerk will be able to figure out what visa entry he would need in this case and they charged us $111 and asked to receive a copy of the Canadian passport and mentioned that the visa is in the process, they knew the travel date which is 19th of Aug and that my husband booked his ticket and in the same day of the flight night they sent an email to him saying that they won't be able to issue him the visa as he will need to change his flight date and that was too late to say that as he was boarding already and when he told them he is boarding now they said back sorry but your visa will take about 7 business days to be issued and that they will do their best to get it done by the date of the arrival to Egypt which is Aug 21st morning then they sent another email saying that they did all researches and found out that since he is an Egyptian citizen already he can take an entry visa at the airport upon arrival for $25 only and they refunded the amount and deducted 50% of the procesing fees which is about $40 with no proper explanarions and when I raised the issue to one of the visa counsellors the answer was very negative saying that this is procedure and that they won't be able to refund the full amount and I see it a rip off!!!!!!!!!!!! which definately would not recommend anyone to take the risk and trust these guys to process their visa becuase there going to be a hidden cost involved.”

Helpful Report

Posted 7 years ago

Hi Lobna, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. We are sorry your personal experience was not to your satisfaction and we hope you will give us the chance to prove ourselves to you again in the future. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very prompt and professional”

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Posted 7 years ago

Hi Shane, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

Hi Shane, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

Hi Shane, Thanks for taking the time to leave a review. We're thrilled you had a great experience with VisaHQ and hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very efficient staff. Paula made the process easy for us. We will not hesitate to come back for your services.”

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Posted 7 years ago

Hi Eliane, Thanks for taking the time to leave a review! We're glad Paula provided you with excellent customer service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

Hi Eliane, Thanks for taking the time to leave your feedback. We're glad that Paula was able to provide you with excellent service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“This was the easiest thing we've needed to do to get ready for our Australian cruise. Thank you! We're looking very forward to visiting your Country!”

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Posted 7 years ago

Hi Anne, Thanks for taking the time to leave your feedback! We're thrilled you had a great experience with VisaHQ and we hope to serve you again in the future. Enjoy your trip to Australia! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

Hi Anne, Thanks for taking the time to leave a review! We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Enjoy your trip to Australia! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Good service but quite drawn out”

Helpful Report

Posted 7 years ago

Hi Alan, Thanks for taking the time to leave your feedback! While we apologize that the service you received wasn't as fast as you would have liked, we are glad you had a great experience overall and look forward to serving you again! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

Hi Alan, Thanks for taking the time to leave your feedback. We apologize that the service wasn't as fast as you would have liked, but we are glad you had a positive experience with VisaHQ and hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“My visa application for my trip to Taiwan for an academic conference was handled very efficiently and promptly by Mr. Raja Sheikh at VisaHq . In fact, while filling up the online form, I received a call from him explaining the entire process of obtaining a Taiwan visa. I am really impressed with the speed of work at VisaHq. They started to prepare my application immediately after receiving my documents and I got my visa within three working days. Hats off to VisaHq for providing us with such a reliable service.”

Helpful Report

Posted 7 years ago

Hi Sohel, Thanks for taking the time to leave such a detailed review of your VisaHQ experience! We're thrilled that Raja was able to provide you with great service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

Hi Sohel, Thanks for taking the time to leave such a detailed review! We're thrilled that Raja was able to provide you with excellent service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Responsive and convenient. The customer service is on the spot.”

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Posted 7 years ago

Hi Bassem, Thanks for taking the time to leave your feedback! We're glad you had a good experience with VisaHQ and we hope we can serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Tx visaHq, you are profesional. Tx for all supports and assistance.”

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Posted 7 years ago

Hi Edwin, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we look forward to working with you again in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Frienly people”

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Posted 7 years ago

Hi Ana, Thanks for taking the time to leave your feedback. We are glad you had a good experience with the VisaHQ team and we'd like to remind you that if you ever have any questions or concerns, you can contact our London office directly at +44 20 7148 6117. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“It good they give you updates ASP thank you”

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Posted 7 years ago

Hi Gillian, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ's system and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“So far so good - the application process was swift and user-friendly. Will review again once I get my visa!”

Helpful Report

Posted 7 years ago

Hi Keith, Thanks for taking the time to leave a review! We're glad you had an awesome experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“The application for Canada was handled by Miriama and I am just so appreciative the way and professional manner that their offices dealt with my application. I would have no problems recommending VisaHq”

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Posted 7 years ago

Hi Manvinder, Thanks so much for taking the time to tell us about your VisaHQ experience. We're glad Miriama was able to provide you with great service and we hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I am very pleased to let you know the visa HQ is a very good customer service.”

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Posted 7 years ago

Hi Resa, Thanks for taking the time to leave your feedback! We're glad you had a great experience with the VisaHQ team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“The online process was very easy to use and self explanatory. will use this site again for sure in the future.”

Helpful Report

Posted 7 years ago

Hi Poonah, Thanks for taking the time to leave a review! We're glad you had an awesome experience with VisaHQ's online application system and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Easy to use website and intuitive form. Very quick visa approval - three days. Thanks”

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Posted 7 years ago

Hi Philip, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with VisaHQ and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Excellent work, got my visa quicker than expected, very friendly staff and very helpful”

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Posted 7 years ago

Hi Samuel, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very efficient, website is excellent and self explanatory I have used them many times and always been extremely satisfied with their services”

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Posted 7 years ago

Hi Guy, Thanks for taking the time to leave your feedback! We're so glad to hear you've always had positive experiences with VisaHQ and we look forward to continuing to serve you. Safe travels Rebekah @ VisaHQ

Posted 7 years ago

“Very professional------easy to follow directions----received the visa the very next day. I would have liked a paper visa tho--to put in my passport as a souvenir.”

Helpful Report

Posted 7 years ago

Hi Winifred, Thanks for taking the time to tell us about your VisaHQ experience! We apologize that you received an e-visa instead of a paper visa; in the future, if you need help confirming that you will, in fact, be receiving a paper visa, please contact our London office at +44 20 7148 6117 before you submit your application. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I have always had a great experience with getting visas through VisaHQ. I even recently had a question that I posed with the on-line help and received a pretty prompt answer. Thank you for this great service!”

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Posted 7 years ago

Hi Maria, Thanks for taking the time to leave your feedback! We're glad you have always had positive experiences with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“VisaHQ was the Best choice for me. Artem Dieiev (5 Stars) and Victoria Valverde (5 Stars) Make a Great 10 Star Visa Processing team! They both were vary knowledgeable and friendly. They answered all my questions and concerns in a trustworthy professional manner and made me feel welcomed and comfortable during my visit, all while working hard to get my visa processed as fast as possible within a timely manner. I look forward to continue working with them for all my future visa and passport needs.”

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Posted 7 years ago

Hi Billy Ray, Thanks for taking the time to tell us about your VisaHQ experience! We really appreciate it. We're glad Artem and Victoria were able to provide you with great service and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,115 reviews