VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,984 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are very busy”

Helpful Report

(Ottawa) - Posted 7 years ago

Hi Keith, Thanks so much for taking the time to let us know how we're doing! We aim to provide every client with the personalized service they deserve and we apologize if you didn't feel like you received the best customer care. We hope you'll give us the chance to prove ourselves to you again in the future!

Posted 7 years ago

“Applied for a Russian visa recently through VisaHQ. This was the second time I have used VisaHQ for a Russian visa. The first time was 6 years ago. Both times the process went smoothly, but this time it was even easier with the web form. Received visa quickly.”

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Posted 7 years ago

Hello! Thanks so much for taking the time to let us know how we're doing! We're glad you've had great experiences with VisaHQ and we look forward to serving you again in the future.

Posted 7 years ago

“I was confused about some of the language on the application and my VisaHQ rep helped me fix the issues.”

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Posted 7 years ago

Hello! Thanks for your feedback. We're so glad you had a great experience with the VisaHQ team! We look forward to working with you again in the future!

Posted 7 years ago

“I was helping my client apply for a Kenya Visa....which was an easy process. May I suggest, that a "preview" of the information required be available, so that I could get all of the required information from my client. Information required such as parent's full names, dates of your last trip to Kenya was unexpected. Given a preview of the information would have made it easier. Otherwise, the process was relatively easy. I appreciated having your pop-up for help...although I didn't use it, I felt more comfortable knowing you are available! Thank you!”

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Posted 7 years ago

Hi Lissa, Thanks so much for taking the time to let us know your thoughts! We're glad you had a good experience with VisaHQ and we'll take your suggestion to heart as we move forward.

Posted 7 years ago

“Good service from start to finish. Very satisfied.”

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Posted 7 years ago

Hello Thank you for taking the time to rate us! Stan

Posted 7 years ago

“Excellent service exceeded expectations. Very prompt and accurate service.”

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Posted 7 years ago

Hi Dale, Thanks so much for taking the time to leave us your feedback. We're glad you had a great experience with the VisaHQ team and we look forward to serving you again in the future!

Posted 7 years ago

“Very helpful”

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Posted 7 years ago

Hi Carl, Thanks for taking the time to rate us! We're glad you had a great experience with the VisaHQ team!

Posted 7 years ago

“Always getting their job done!”

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Posted 7 years ago

Hi Samuel, Thanks so much for taking the time to rate us. We're glad you had a great experience with the VisaHQ team!

Posted 7 years ago

“Very helpful once I called the correct number. The first number I called was a voicemail in Chinese. There was nothing saying that this number for Chinese speakers.”

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Posted 7 years ago

Hi Shawn, Thanks so much for taking the time to leave your feedback. We're sorry for the problem with the voicemail system. Thanks for your patience and for letting us serve you!

Posted 7 years ago

“Got my visa much quicker than I expected and good communications.”

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Posted 7 years ago

Hi Patrick, Thanks so much for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team!

Posted 7 years ago

“Applied a Malaysia visa application for my wife. The processing speed is fast, I think i the VISA around a week or so and their agent took care of everything....money well spent!”

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Posted 7 years ago

Hi June, Thanks so much for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team and we look forward to serving you again in the future!

Posted 7 years ago

“I’ve worked with VisaHQ for the last 3 years and have been impressed each time. They’ve helped me obtain visas to different countries in Africa, for myself and for a large group (20 plus travelers). With each transaction, I’ve called the help center and have always had a helpful voice on the other side of the line. They are reliable, transparent, and helpful.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're so glad the VisaHQ team has been able to help you take multiple trips around the world and we look forward to working with you again soon!

Posted 7 years ago

“I really appreciate having all my information in one place and having the ability to complete forms without having to repeat every piece of information. The software application is sometimes awkward to use. Moving backwards and forwards through an application can be awkward. Feel that VisaHQ will not let me go wrong and will provide my visas on a timely and accurate basis.”

Helpful Report

Posted 7 years ago

Hi Mary Elizabeth, Thanks so much for taking the time to rate us. We apologize that you've experienced problems with our software; our goal is to make the process as seamless as possible and we will take your feedback to heart as we move forward!

Posted 7 years ago

“I was really stressed about having to get a Brazil Visa. I had read that it was a difficult process. VisaHQ made it a breeze. They were courteous and professional. The whole process was done in a couple of days. No question who I use next time I need a travel Visa. VisaHQ all the way!”

Helpful Report

Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're so glad the VisaHQ team was able to help you obtain your Brazilian visa easily. We look forward to serving you again in the future!

Posted 7 years ago

“superior customer service, fast responses, awesome product - thanks VisaHQ!”

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Posted 7 years ago

Hello! Thanks so much for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team and we look forward to serving you again in the future!

Posted 7 years ago

“Used for passports and visas. Electronic”

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Posted 7 years ago

Hi Ronald, Thanks for taking the time to rate us and leave your feedback. We're glad you had a great experience with VisaHQ!

Posted 7 years ago

“I have always use visa HQ for my visa needs, I get notified right away if any additional items are needed in order to process my request. I have recommended this service to my colleges with good results. Depending on the country you apply for it may be an easy process or a constant battle, which HQ has been able to help me through.”

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(London) - Posted 7 years ago

Hi Kenneth, Thanks for taking the time to leave your feedback! We're glad you've had great experiences with the VisaHQ team and we look forward to serving you again in the future.

Posted 7 years ago

“Fast, easy and accurate service!”

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Posted 7 years ago

Hi Douglas, Thanks for taking the time to rate us and leave your feedback. We're glad you had a positive experience and look forward to serving you again in the future!

Posted 7 years ago

“Very quick return, easy, and very good price. Very happy with my experience.”

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Posted 7 years ago

Hello! Thank you for taking the time to give us your feedback. We're glad you had a great experience with VisaHQ!

Posted 7 years ago

Hello! Thank you for taking the time to give us your feedback. We're glad you had a great experience with VisaHQ!

Posted 7 years ago

“I have used VisaHQ for years. Very satisfied. They are courteous, reliable, and efficient.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you've had great experiences so far and look forward to continuing to serve you in the future.

Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you've had great experiences so far and look forward to continuing to serve you in the future.

Posted 7 years ago

VisaHQ is rated 4.4 based on 3,984 reviews