VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,046 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,046 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good for every vigitor”

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Posted 7 years ago

Hi Sajal, Thanks for taking the time to leave your feedback! We're glad you like VisaHQ's services and we hope you'll return to us in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“website is very slow and cumbersome. Why uploading of passport docs and 2?? further photos?”

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Posted 7 years ago

Hello! We're so sorry you had a poor experience with our website. We strive to make it as efficient as possible. Depending upon the type of visa you applied for, you may have needed to supply additional documents, as per your destination country's regulations. If you have specific questions relating to your application, call 1-800-345-6541. One of our visa agents will be happy to help you! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“What a fantastic service that you provide. By chance we came across your website and it relieved a lot of frustration and anxiety. Thank you so much.”

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(London) - Posted 7 years ago

Hi Christine, Thanks for taking the time to leave your feedback! We're so glad you had an awesome experience with VisaHQ's services and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I had the most horrible experience from this company. They charged me for nothing. I was not delivered what I was promised. I paid and whatever 'guidance' I was provided actually messed up my chance to visit my family for a year at least. They are neither accepting their flaws nor providing a refund. I'd strongly suggest against using their service if you want to have a trip anywhere.”

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Posted 7 years ago

Hello, Your review is very concerning to us. I would like to personally look into the situation on your behalf. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 7 years ago

“Seems pretty good so far, I’ve only got as advanced as you receiving my documents but it is obvious you have a good system in place. It is an expensive but painless procedure to secure the visas I need. Thanks for that!”

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Posted 7 years ago

Hi Michael, Thanks for taking the time to leave your feedback! We're glad you've had a great experience with VisaHQ's process so far and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“satisfied with the procedure”

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Posted 7 years ago

Hi Tariq, Thanks for taking the time to leave a review. We're glad you had a pleasant experience with VisaHQ and we hope you'll return in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Zambian Visa was meant to take 3 to 4 working days. Two weeks later I am still waiting fo my visa and will most likely have to cancel all my bookings because I am meant to travel in a couple of days. The ineptitude of the so called visa expert handling my case is unbelievable. It is quite apparent that youyr emloyee has no clue of what is going on or how to rectify the situation. Sending out a string of e-mails to immigration when the country is on public holiday (2nd and 3rd of July) shows how unfocused your system is. Now my calls are not getting answered. Please maintain intergrity and stop advertising things you can't deliver. I wonder is there is any point in asking for a refund???????Ramona De Silva”

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Posted 7 years ago

Hi Ramona, We are truly sorry your experience at VisaHQ was not a good one. I would like to personally look into the situation. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies. 😔 Stan for VisaHQ

Posted 7 years ago

“Good service and helpful”

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Posted 7 years ago

Hi Banaz, Thanks for taking the time to leave a review! We're glad you had a great experience with the VisaHQ team. We hope you'll return in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“quick reaction and help”

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Posted 7 years ago

Hi Jean-Paul, Thanks so much for taking the time to leave your feedback. We're glad you had an awesome experience with the VisaHQ team! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Well probably it’s because of frustration I don’t know but I believe the moment you make an appointment with the Visa Hq their job is to guide you and make sure your documentation is proper and ready to be submitted to the consulate.After going through the process and having all the documentation ready and well presentable I still had a Schengen Visa denial which until now I don’t understand why and how? Their reason was’The information submitted regarding the justification for the purpose and condition of the intended stay was not reliable’ Well the reason why am still confused is that I had a travel agency do the bookings for me I mean everything so what exactly is their point I literally don’t get it. I think before documentation is handed over you thoroughly check again and again to make sure that all the documents are detailed and are good enough to support Visa approval. Which is the reason why I had to apply my visa through you so that I wouldn’t be disappointed . Now had to cancel my plans because of a reason of denial I have failed to understand. Unhappy”

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Posted 7 years ago

“Miriama was great helping. Found the application a bit confusing and uploaded some relevant docs after the 5 business hour deadline. But Miriama helped me through it through the web chat and immediately got someone working on the form despite the delay.”

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Posted 7 years ago

Hi Sagnik, Thanks for taking the time to leave your feedback! While we apologize that you had problems with our online application, we're thrilled that Miriama was able to assist you and provide you with an excellent experience. We hope you'll use our services again in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Exelent online visa service”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a five star experience with VisaHQ! We hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“VisaHQ Are a helpful and reliable service . They explain exactly what is needed to complete the application. Thankyou”

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Posted 7 years ago

Hi Iram, Thank you for taking the time to leave your feedback! We're glad you had a great experience with the VisaHQ team. We hope you'll return in the future! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Good communication and fast service. Many thanks!”

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Posted 7 years ago

Hi Kent, Thanks for taking the time to leave your feedback! We're glad you had an awesome experience with VisaHQ and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Every part of the application was clear and easy to follow. Thanks.”

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Posted 7 years ago

Hi Bruce, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ's online application system and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I went to dunbiln visa officei was treat very well girl marie was very good to help me to get my visa sort out thank you”

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(Dublin) - Posted 7 years ago

Hi Angela, Thanks for taking the time to share your experience! We're so glad Marie was able to help resolve your visa issues in time for your trip. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“You have been very helpful. This is going to be a success, but I hope you can make your website clearer about the shipping information, and support Windows Internet Explorer to be able to download the shipping label. You say that the status of the order can be checked online, but I see nowhere to do that.”

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Posted 7 years ago

Hello! Thanks for taking the time to let us know how we're doing. We're sorry you experienced problems with our website and we will take your comments into consideration moving forward. If you ever have problems with the site in the future, don't hesitate to use our online chat feature or call our customer care line at 1-800-345-6541. An agent will be happy to help you navigate! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Excellent job sorting out Visas over the years. Always keep you informed.”

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(London) - Posted 7 years ago

Hi Craig, Thanks for taking the time to let us know how we're doing. We're glad you've had awesome experiences with VisaHQ over the years and we look forward to continuing to serve you in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Thank you for all the emails keeping me informed of what is going on. And, thank you for trying to expedite my visa since I have a time constraint .”

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Posted 7 years ago

Hi Wendy, Thanks so much for taking the time to leave your feedback. We're glad you've had a great experience with the VisaHQ team so far and we hope to serve you again in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Our case was quite complicated with different citizenship in the same family. I was close to cancel the trip and Ekaterina found a solution and we all got our visas very quick via different VisaHQ offices. Over a week the chat box with her was always there to help me ask her a question without having to explain the whole thing to a new person. Her service was for sure top 5 service I ever had in my entire life (and I'm quite old!). Just amazing service!!! Thank you Ekaterina and VisaHQ!”

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Posted 7 years ago

Hi Rich, Thanks so much for taking the time to share your story. We're so glad Ekaterina was able to help you and your family enjoy your trip! We sincerely hope you return to VisaHQ in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,046 reviews