VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,220 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,220 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use, great website, and great service being provided. Would definitely recommend.”

Helpful Report

Posted 7 years ago

Hi Kristen, Thanks for taking the time to write a review. We're glad you had an excellent experience with the VisaHQ application process and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I really enjoyed my experience working with VisaHQ. I used VisaHQ twice. Both times I worked directly with Paulina Zych. She was tremendous. She answered my emails and phone calls almost instantly. She was professional, timely, and thorough. Each time I was working on last minute deadlines and she came through with flying colors. Would definitely recommend VisaHQ and specifically Paulina Zych to everyone. Great experience.”

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Posted 7 years ago

Hi Paul, Thanks for taking the time to leave your feedback! We're glad you had a great experience with Paulina. We look forward to serving you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I am a frequent traveller, but have a low tolerance (admittedly also a short fuse) for online application procedures that are not perfect. But I was attracted by the option of being able to pay online rather than a physical bank cheque being needed, but that's where it ends. The amount of time it took for me to fill out on the screen (still have to do some by hand so would have been quicker to print the blank form), decide whether or not to pay an extra $20 to upload passport style photographs (which annoyingly only appears half way through after you've already decided on the payment options), logout because of clicking a button twice, then try to login, generate an account with a password (didnt want to use facebook or google), and then try to work out how to get back to the site and find my visa information, and wonder when and how I would see a printable version of my application (I saw it there once - should have printed straight away) but now cant find it again, meant that I would have been better off applying directly to the embassy. Now I am unsure about several things including where I pick up my passport (I chose that option rather than mail) and visa (embassy or VisaHQ?), despite the email received from VisaHQ. And a couple of other details that don't seem to be identical to the consulate's information on their visa page. It is a horrid, sinking feeling to be unclear about a visa application, when it involves your passport, travel deadlines, and expensive air tickets. To be honest, I would prefer that my credit card were refunded so I could go back directly to the embassy site to apply there instead. Also, no-one answered the phone in Sydney, and I did not leave a message. Maybe I'll try again after lunch. No, still no answer.”

Helpful Report

Posted 7 years ago

Hello Nick, I'm sorry to hear about the problems you've been experiencing with your VisaHQ order. We strive to exceed every client's expectations and that clearly hasn't happened in your case. I urge you to reach out to our Sydney office again to reach an agent for assistance or contact me directly at stan@visahq.com. I will be happy to personally look into your situation. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 7 years ago

“Visa HQ Toronto not on the list. They got my China visa in 4 days exactly as promised”

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Posted 7 years ago

Hi Roger, Thanks for taking the time to leave your feedback. We're glad you received your Chinese visa quickly and hope you have a wonderful time in China. We look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Worked great, easy process, fast turn around times minus holidays.”

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Posted 7 years ago

Hi Ronald, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Good feedback and telephone service as well. Thanks”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with our team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Great service”

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Posted 7 years ago

Hi Barry, Thanks for taking the time to leave your feedback. We're glad you received excellent service from the VisaHQ team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“VisaHq took the stress out of applying for a visa. By informing me of the progress of my application at each stage meant I knew exactly what was happening to it.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you appreciated our regular status updates and had a great overall experience with VisaHQ. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“I heard from Visa HQ through each step of the process. Visa was granted in a timely manner. Thank you!!”

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Posted 7 years ago

Hi Jennifer, Thanks for taking the time to leave your feedback! We're glad you had an excellent experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“sehr sehr schnelle bearbeitung ! ich habe innerhalb 4-5 std meine E visa bekommen. telefonisch sind sie auch jederzeit erreichbar.tolle nette mitarbeiter . immer wieder gerne . und noch einmal herzlichen Dank für die schnelle bearbeitung.”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“the process is not clearly explained at the beginning...information is asked in piece meal resulting in delay”

Helpful Report

Posted 7 years ago

Hi Vrinda, I apologize that you had a poor experience with our online application system. We strive to make the entire process as seamless as we can for our clients and we will take your feedback to heart moving forward. If you ever have problems in the future, contact your local VisaHQ office or reach out to an agent at 1-800-345-6541 for assistance. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Excellent service. Hassle free. Worth every penny!”

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Posted 7 years ago

Hi Alan, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I have used VisaHQ several times and find the service excellent. fast and efficient. I applied for an e-visa with no problems. If you do encounter a problem there is always someone at the agency willing to help.”

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Posted 7 years ago

Hi Graham, Thanks for taking the time to leave your feedback! We're so glad you've had consistently positive experiences with our team and we look forward to serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Professional service and very helpful customer service. Highly recommend!!!”

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Posted 7 years ago

Hi Tom, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with our team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“This is my second time using VisaHQ: as with my first, I am most impressed with the speed, accuracy, and efficiency of their services and would recommend them to all travellers.”

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Posted 7 years ago

Hi Christopher, Thanks for taking the time to leave your feedback. We're so glad you've had great experiences with VisaHQ so far and we hope you continue to use our services in the future! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“VisaHQ was much easier to use than the traditional Visa process. Definitely worth the extra money.”

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Posted 7 years ago

Hi Allie, Thanks for taking the time to write a review. We're glad you liked VisaHQ's application process and we hope to continue to serve you in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“You need to update your visa requirements on the web site for some countries.”

Helpful Report

Posted 7 years ago

Hi Rajvir, Thanks for taking the time to leave your feedback. We will look into this issue and would like to thank you for bringing it to our attention. We strive to update visa requirements immediately when they change and we apologize if anything that affected you was incorrect. Safe travels, Rebekah at VisaHQ

Posted 7 years ago

“What impressed me with your company was the communication I wasn't left to chase up anything I was informed that you had received the passport copies that were sent individually from the application,, then when the application had been submitted and they were back in a day unbelievable. The costs compared to other companies was most reasonable.”

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Posted 7 years ago

Hi Robert, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ's application process and we hope you will continue to work with our team in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very efficient service and prompt delivery of a VISA for India”

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Posted 7 years ago

Hello! Thanks for taking the time to leave your feedback. We're so glad to hear you had a great experience getting your visa. We hope you have a wonderful trip to India and look forward to serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I didn’t receive my passport because #VisaHQ sent it to an incomplete address and marked an incorrect mobile number on the #auspost envelope. I spent hours following up with auspost and correcting the address and number and requesting them to deliver it to the right address. It shows VisaHQ has no procedures in place to check its out-going mail, labelling of such important and critical documents. I am not happy with the careless way they have managed something so important as someone’s passports and left it for me to manage this fiasco whereas it should have been them who should have done the follow up and kept me in the loop. Such service is unacceptable and I won’t be recommending VisaHQ to anyone moving forward.”

Helpful Report

Posted 7 years ago

Hi Sandeep, I apologize that you had such a poor experience with VisaHQ. As I've stated when replying to your reviews on other platforms, we make every effort to exceed all clients' expectations and are sincerely sorry for the low level of service you received. Your feedback, however, helps us to become better moving forward, so we can ensure this doesn't happen to others in the future. I hope you will accept this apology and give the VisaHQ team a chance to prove themselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,220 reviews