VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,930 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,930 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a quick and easy online experience”

Helpful Report

Posted 7 years ago

Hi James, Thanks so much for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ's online system and we hope you'll return in the future!

Posted 7 years ago

“I am thankful I was able to do it all by email. I appreciate the follow up when they said my documents were not there and allowed me to call and tell them who I sent them to so they would be able to proceed. I would like to have known how long it would take from the time you submitted the visa application to when I could expect it.”

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Posted 7 years ago

Hi Daniel, Thanks so much for taking the time to leave your feedback and suggestions! We're glad you had a good experience with the VisaHQ team and we look forward to serving you again in the future.

Posted 7 years ago

“Alles gut gegangen. Einziges Manko: wenn man den Antrag per PDF ausdruckt erscheinen keine Bankdaten und man weis nicht wo das Geld hin überwiesen werden muss. Sonst alles Top vor allem Frau David”

Helpful Report

(Berlin) - Posted 7 years ago

Hi Dervisa, Thank you for taking the time to let us know how we're doing. We're glad you had a good experience with the VisaHQ team and we will take your comments about the PDF form to heart as we move forward!

Posted 7 years ago

“they are very busy”

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(Ottawa) - Posted 7 years ago

Hi Keith, Thanks so much for taking the time to let us know how we're doing! We aim to provide every client with the personalized service they deserve and we apologize if you didn't feel like you received the best customer care. We hope you'll give us the chance to prove ourselves to you again in the future!

Posted 7 years ago

“I was helping my client apply for a Kenya Visa....which was an easy process. May I suggest, that a "preview" of the information required be available, so that I could get all of the required information from my client. Information required such as parent's full names, dates of your last trip to Kenya was unexpected. Given a preview of the information would have made it easier. Otherwise, the process was relatively easy. I appreciated having your pop-up for help...although I didn't use it, I felt more comfortable knowing you are available! Thank you!”

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Posted 7 years ago

Hi Lissa, Thanks so much for taking the time to let us know your thoughts! We're glad you had a good experience with VisaHQ and we'll take your suggestion to heart as we move forward.

Posted 7 years ago

“Very helpful once I called the correct number. The first number I called was a voicemail in Chinese. There was nothing saying that this number for Chinese speakers.”

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Posted 7 years ago

Hi Shawn, Thanks so much for taking the time to leave your feedback. We're sorry for the problem with the voicemail system. Thanks for your patience and for letting us serve you!

Posted 7 years ago

“I really appreciate having all my information in one place and having the ability to complete forms without having to repeat every piece of information. The software application is sometimes awkward to use. Moving backwards and forwards through an application can be awkward. Feel that VisaHQ will not let me go wrong and will provide my visas on a timely and accurate basis.”

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Posted 7 years ago

Hi Mary Elizabeth, Thanks so much for taking the time to rate us. We apologize that you've experienced problems with our software; our goal is to make the process as seamless as possible and we will take your feedback to heart as we move forward!

Posted 7 years ago

“I have always use visa HQ for my visa needs, I get notified right away if any additional items are needed in order to process my request. I have recommended this service to my colleges with good results. Depending on the country you apply for it may be an easy process or a constant battle, which HQ has been able to help me through.”

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(London) - Posted 7 years ago

Hi Kenneth, Thanks for taking the time to leave your feedback! We're glad you've had great experiences with the VisaHQ team and we look forward to serving you again in the future.

Posted 7 years ago

VisaHQ is rated 4.4 based on 3,930 reviews