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VisaHQ Reviews

4.4 Rating 3,931 Reviews
85 %
of reviewers recommend VisaHQ
Company Reviews Product Reviews
157
 Metrics Info
4.4
Based on 3,931 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read VisaHQ Reviews

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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James N
Verified Buyer
“It was a quick and easy online experience”
Helpful Report
Posted 7 years ago
Hi James, Thanks so much for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ's online system and we hope you'll return in the future!
Posted 7 years ago
Daniel G
Verified Buyer
“I am thankful I was able to do it all by email. I appreciate the follow up when they said my documents were not there and allowed me to call and tell them who I sent them to so they would be able to proceed. I would like to have known how long it would take from the time you submitted the visa application to when I could expect it.”
Helpful Report
Posted 7 years ago
Hi Daniel, Thanks so much for taking the time to leave your feedback and suggestions! We're glad you had a good experience with the VisaHQ team and we look forward to serving you again in the future.
Posted 7 years ago
Dervisa T
Verified Buyer
“Alles gut gegangen. Einziges Manko: wenn man den Antrag per PDF ausdruckt erscheinen keine Bankdaten und man weis nicht wo das Geld hin überwiesen werden muss. Sonst alles Top vor allem Frau David”
Helpful Report
(Berlin) - Posted 7 years ago
Hi Dervisa, Thank you for taking the time to let us know how we're doing. We're glad you had a good experience with the VisaHQ team and we will take your comments about the PDF form to heart as we move forward!
Posted 7 years ago
Keith C
Verified Buyer
“they are very busy”
Helpful Report
(Ottawa) - Posted 7 years ago
Hi Keith, Thanks so much for taking the time to let us know how we're doing! We aim to provide every client with the personalized service they deserve and we apologize if you didn't feel like you received the best customer care. We hope you'll give us the chance to prove ourselves to you again in the future!
Posted 7 years ago
Lissa L
Verified Buyer
“I was helping my client apply for a Kenya Visa....which was an easy process. May I suggest, that a "preview" of the information required be available, so that I could get all of the required information from my client. Information required such as parent's full names, dates of your last trip to Kenya was unexpected. Given a preview of the information would have made it easier. Otherwise, the process was relatively easy. I appreciated having your pop-up for help...although I didn't use it, I felt more comfortable knowing you are available! Thank you!”
Helpful Report
Posted 7 years ago
Hi Lissa, Thanks so much for taking the time to let us know your thoughts! We're glad you had a good experience with VisaHQ and we'll take your suggestion to heart as we move forward.
Posted 7 years ago
Shawn L
Verified Buyer
“Very helpful once I called the correct number. The first number I called was a voicemail in Chinese. There was nothing saying that this number for Chinese speakers.”
Helpful Report
Posted 7 years ago
Hi Shawn, Thanks so much for taking the time to leave your feedback. We're sorry for the problem with the voicemail system. Thanks for your patience and for letting us serve you!
Posted 7 years ago
Mary E
Verified Buyer
“I really appreciate having all my information in one place and having the ability to complete forms without having to repeat every piece of information. The software application is sometimes awkward to use. Moving backwards and forwards through an application can be awkward. Feel that VisaHQ will not let me go wrong and will provide my visas on a timely and accurate basis.”
Helpful Report
Posted 7 years ago
Hi Mary Elizabeth, Thanks so much for taking the time to rate us. We apologize that you've experienced problems with our software; our goal is to make the process as seamless as possible and we will take your feedback to heart as we move forward!
Posted 7 years ago
Kenneth G
Verified Buyer
“I have always use visa HQ for my visa needs, I get notified right away if any additional items are needed in order to process my request. I have recommended this service to my colleges with good results. Depending on the country you apply for it may be an easy process or a constant battle, which HQ has been able to help me through.”
Helpful Report
(London) - Posted 7 years ago
Hi Kenneth, Thanks for taking the time to leave your feedback! We're glad you've had great experiences with the VisaHQ team and we look forward to serving you again in the future.
Posted 7 years ago
VisaHQ is rated 4.4 based on 3,931 reviews
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