VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,928 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a good experience working with VisaHQ and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Working with specific people was a good experience but your web page under ABET is horrible.”

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Posted 6 years ago

Hello Thank you for your reviews and your kind words about the team. I am sorry however to hear about your online experience. Can you please send me a mail at stan@visahq.com explaining what you mean by 'under ABET'? Thanks Safe travels Stan

Posted 6 years ago

“I am very impressed with the service I received from VisaHQ, absolutely very good, good customer service, good communication and very meticulate. On point. I recommend this agency VisaHQ.”

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Posted 6 years ago

Hi Omolara, Thanks for taking the time to leave your feedback regarding VisaHQ. We're glad you had a great experience with the team from start to finish and we hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good Service.”

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Posted 6 years ago

Hi Piyadi, Thanks for leaving your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My personal experience was great. The website was straight forward & when I had an inquiry, response time was great. Overall it was done timely. Even though my experience went well, the overall company and services caused me stress because of the issues my boyfriend had through the company. He paid for express processing and mine was done first due to errors. The online site advised him to send documents to Toronto even though he lives in Ottawa. When he called to confirm, VisaHQ advised again to send to Toronto. They could not process there due to jurisdiction and had to mail it back to Ottawa. There have been slight delays while in Ottawa as well. His experience has also affected mine, since we leave soon for our trip and have been unable to book tours etc, waiting for his visa to be confirmed and returned.”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to personally apologize for the issues your boyfriend has experienced and assure you this is not our usual standard of service. Please rest assured that feedback like yours help make us better. If you need any assistance at this point, don't hesitate to reach out to me at stan@visahq.com with your boyfriend's name and order number so I can look into the situation. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Well done! India visas seem to be very complicated”

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Posted 6 years ago

Hi Clive, Thanks for taking the time to leave your feedback. We're glad you had a good experience with the VisaHQ team! Indian visas can be quite complex, but our staff works hard to make sure clients like you get their travel documents as seamlessly as possible. We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Hi Lee, Thanks for taking the time to leave your feedback. We're glad you had a great experience working with VisaHQ and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Our Visa requests to Ghana were handled efficiently. My only concern is that your web site made it appear I was doing business with the Ghana embassy rather than with an intermediary service and I did not see on the site a quotation of what your processing fee was.”

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Posted 6 years ago

Hi Ronald, Thanks for taking the time to share your review. We're glad to hear you had an overall positive experience with VisaHQ, but we will take your concerns regarding our website to heart moving forward. We appreciate your honest feedback. We hope you have a wonderful trip to Ghana! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The payment gateway didn't work the three times i tried, but eventually worked and after that hiccup the process ran smoothly.”

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Posted 6 years ago

Hi Ayanda, Thanks for taking the time to leave your feedback. I would like to apologize for the issues you had with your payment, but I'm glad to hear you had an overall positive experience. I hope you'll return to VisaHQ next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Fahad was really good and polite. The only thing I did not like is the delay in the visa approval. That needs to be improved on.”

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Posted 6 years ago

Hi Elizabeth, Thanks for taking the time to leave your feedback. We're glad you had a great experience working with Fahad and we would like to apologize for the delay in visa processing. Unfortunately, however, our team has no control over processing times once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly. We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“very efficient if a little expensive”

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Posted 6 years ago

Hi John, Thanks for taking the time to leave your feedback. We're glad to hear you had a positive overall experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I received my visa without too much hustle. VisaHQ applied for the correct visa, and returned my passport within the previously communicated deadline.”

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Posted 6 years ago

Hi Zhivka, Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very fast, only one day process”

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Posted 6 years ago

Hi Rendy, Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ and received your visa right away. We hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“N/A”

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Posted 6 years ago

Hi Brian, Thanks for taking the time to rate VisaHQ. We're glad you had a good experience with our team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good service but getting a bit expensive”

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Posted 6 years ago

Hello! Thanks for taking the time to post your feedback. We're glad you had a good experience with VisaHQ and we would like to remind you that our team has no control over embassy fees and many other charges. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It seemed straight forward.”

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Posted 6 years ago

Hi Mary, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ's system and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Online process was easy to use and follow up from Peter was good when we needed it (the embassy took longer to process our applications then expected, putting our flights at risk).”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to share a review. We're glad Peter was able to assist you and we apologize for the delay in processing. Unfortunately, our team has no control over applications once they reach the appropriate embassy, but we do everything in our power to track progress for clients like you. We hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Nice and friendly staff”

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Posted 6 years ago

Hi Behrooz, Thanks for taking the time to share your feedback. We're glad you had a great experience working with the VisaHQ team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good service and franly people”

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Posted 6 years ago

Hi Behrooz, Thanks for taking the time to share your feedback. We're glad you had a great experience working with the VisaHQ team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The website of VisaHQ, the visa application process, the email notification upon completion of each step, and the quick response and courtesy from the VisaHQ staff are commendable. However, the staff's professional writing skills have room to improve. A quick question: why is the Fedex cost charged by VisaHQ much higher than that of the Fedex retail store?”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had an overall positive experience with VisaHQ and we will take your feedback regarding written communication into account moving forward. In regard to FedEx shipping rates, there are multiple services available through the company; it is likely that you are simply using a different service when you visit a retail location. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,928 reviews