VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,006 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt Response and Services”

Helpful Report

Posted 6 years ago

Hi Joseph, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall a good experience....I pad froze up twice during the document upload process....once I got to Chat, they told me I could upload straight in the Chat box... Once all done, I did not a positive as in they got. Tried several times to chat afterwards, but no response. The next I finally got confirmation it was Ok and received. If all would have worked with no glitches, the setup is a good way of getting VISA”

Helpful Report

Posted 6 years ago

Hi Johan, Thanks for reviewing VisaHQ! I would like to apologize for any issues you experienced with our chatbot, but I'm glad to hear you had an excellent experience overall. I hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Erika provided an excellent service. She was proactive and effective with communication on & status of my visa application. Many thanks”

Helpful Report

Posted 6 years ago

Hi Trevor, Thanks for reviewing VisaHQ. We're glad you had a good experience working with Erika and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Courier service provided should be at customer’s convenience,not yours.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for any problems you experienced with the delivery of your documents and assure you that we do everything in our power to make the entire process simple for clients like you. I am sorry to hear this didn't happen in your case, but I am glad you had a positive experience overall and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“well taken cared of”

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Posted 6 years ago

Hi John, Thanks for taking the time to review VisaHQ. We're glad you had a positive experience with us and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“No experience with other service. Got two visas for two persons ok. But at one point it appeared passports would be returned with only one visa. Due to E-mail notices, I responded and all went well and efficiently. Don't know that there would have been an issue without my response. Helpful chat in setting up initial input.”

Helpful Report

Posted 6 years ago

Hi Theodore, Thanks for taking the time to review VisaHQ. I would like to apologize for any confusion you experienced with your visa application, but I'm glad to hear you had a positive experience overall. I hope you will use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good service and as quick as could be expected. Helpful and professional and friendly.”

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Posted 6 years ago

Hi Brian, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with our team and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Bit of a Nightmare at the Onset due in part to the changes in Application Forms required by CHINESE Authorities - but resolved via VisaHq telephone reps' All good now”

Helpful Report

Posted 6 years ago

Hi Keith, Thanks for taking the time to review VisaHQ. I would like to apologize for any issues you initially experienced; unfortunately, visa requirements can change very quickly, but that's why we're here to help! I'm glad to hear our team was able to assist you and I hope you use our services again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very good site can do multiple applications at once although I did not realize this until to late Overall very easy to use and quick Visa issue Dean Australia”

Helpful Report

Posted 6 years ago

Hi Dean, Thanks for taking the time to review VisaHQ. We're glad you had a positive experience with our application process and we hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I found your web site complicated because I could not go back a page. I ended up with multiple incomplete applications. Natalie was helpfuland responded quickly to every question.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I'm sorry to hear you had problems with our website, but I'm glad Natalie was able to assist you with the process. We hope you'll use our services again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Prompt service”

Helpful Report

Posted 6 years ago

Hi Amira, Thanks for reviewing VisaHQ. We're glad you had a positive experience and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Raja was very helpful and friendly - keep up the good work!”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had a great experience working with Raja and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had help by e-mail with Mrs Oskana. She was very helpful. The website wasn’t so clear to go back to my information that’s why I gave 8/10. Thank you”

Helpful Report

Posted 6 years ago

Hi Arianne, Thanks for leaving your feedback about VisaHQ. We're so glad Oskana was able to assist you, though I would like to apologize for any confusion you experienced with our website. We hope you will use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Pretty good service, seemed to lapse somewhat on promised timeliness so allow a few days extra”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback about VisaHQ! Unfortunately, our team has no control over applications once they reach the appropriate embassy, but we do everything in our power to track progress for clients like you. We hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“There was some confusion in the way some of the questions were asked. Otherwise, things were fine. When phoning in to ask questions your people were very helpful.”

Helpful Report

Posted 6 years ago

Hi Edna, Thanks for taking the time to review VisaHQ. Although I’m sorry for any confusion you experienced, I’m glad to hear you had a positive experience with our team overall. We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good atención. .Very expensive”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive overall experience and would like to assure you we do everything we can to keep our fees low for clients like you. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“very satisfied and will use them again”

Helpful Report

Posted 6 years ago

Hi Rosemary, Thanks for taking the time to review VisaHQ. We're glad you had a great experience and look forward to serving you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Merci pour votre service efficace.”

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Posted 6 years ago

Bonjour Claude, Merci pour votre avis! Nous espérons vous servir à nouveau. Bon voyage, Rebekah at VisaHQ

Posted 6 years ago

Bonjour Claude, Merci pour votre avis! Nous espérons vous servir à nouveau. Bon voyage, Rebekah at VisaHQ

Posted 6 years ago

Bonjour Claude, Merci pour votre avis! Nous espérons vous servir à nouveau. Bon voyage, Rebekah at VisaHQ

Posted 6 years ago

“Informative. Very quick in response and direct to the point.”

Helpful Report

Posted 6 years ago

Hello! Thank you for taking the time to review VisaHQ. We're glad you had a good experience with our application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“got the visa really quick. good service.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback about VisaHQ. We're glad you had a good experience and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,006 reviews