VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,088 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the beginning I wasn't sure but I glad I did because my application was handled with such professionalism and promptness. I had my Visa with ease because of the work that was done behind the scene by Visa hq”

Helpful Report

Posted 6 years ago

Hi Baisheka, Thanks for reviewing VisaHQ. We're glad our team was able to ease any fears you had regarding our services and we sincerely hope you return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The process was very confusing and we had to go back and forth with amended documentation several times. I would have liked the staff to be more specific about what was needed in the email notification instead of having to chat back and forth to get the details.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any issues you experienced while submitting your application. We strive to make the process as seamless as possible for clients like you and I want you to rest assured that reviews like yours help us improve our services across the board. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall great experience... some hiccups but overall I was satisfied.”

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Posted 6 years ago

Hi Fazal, Thanks for reviewing VisaHQ. Although I would like to apologize for any problems you experienced while applying for your visa, I'm glad to hear you had a good experience overall. If you ever have problems with our process, don't hesitate to reach out to your local VisaHQ office or to info@visahq.com for assistance at any time! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Happy with the service and informations”

Helpful Report

Posted 6 years ago

Hi Vijay, Thanks for reviewing VisaHQ. We're glad to hear you had a good experience with our services and we hope you return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“continuous follow-up”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad to hear you've had a positive experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Friendly and helpful”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“OK. Overly complex if outside the US.”

Helpful Report

Posted 6 years ago

Hi Bruce, Thanks for reviewing VisaHQ. We're glad you had a good experience overall, although I would like to apologize for any difficulties you encountered. Unfortunately, countries often have varying visa requirements depending on applicants' nationalities, which can make the process more complex for some. Our team has no control over these regulations, but does do everything possible to guide clients like you through even the most challenging steps. We hope you will return to VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easily executed”

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Posted 6 years ago

Hi Saloni, Thanks for reviewing VisaHQ. We're glad to hear you had a positive experience with our services and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy and quick”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very good service. Miriama was very helpful”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad Miriama was able to assist you with your order and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good value. Well organized. Responsive. But, would have liked easier access to speaking with a representative by telephone.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to apologize for any problems you had with our phone-based customer service. We strive to answer all calls promptly and feedback like yours helps us improve. We hope you'll choose VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Initially, when I made a few phone calls with questions, a couple of the people who answered the phone had a tone that seemed to say: "dumb question", Almost made me choose a different company. But, once I was able to get the applications to you, the woman doing the actual processing was great.”

Helpful Report

Posted 6 years ago

Hi Candace, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the negative experience you initially had with our customer care team. We strive serve our clients with the utmost professionalism and that clearly didn't happen in your case. I am, however, glad to hear you had a great experience with your dedicated visa agent. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“All in all, thank you very much for the processing of my husband's and my visas for our upcoming trip. Not great: Some instructions for the online form weren't as clear as they could have been. When I called for clarification, I would sometimes get a really knowledgeable representative; on one occasion, not so much. But still OK. I was unhappy, however (and I acknowledge this was probably an error on my part), that my online form disappeared after I had printed out the completed application and FedEx label. I received an email a few hours later asking me to complete my online form. When I called VisaHQ, I was told the form was no longer in the system (even though I was holding the printed application that had resulted from the form). Stuff happens; I have no idea what may have occurred to cause my form to disappear. I redid it and finally mailed in our two applications. Great: The best part of the process, by far, were the email notifications every step of the way once VisaHQ received our applications. And the very timely manner in which we received our visas. I may have struggled through your online process, but the ultimate outcome was great. Thank you.”

Helpful Report

Posted 6 years ago

Hi Christine, Thanks for taking the time to review VisaHQ. I would like to personally apologize for any inconsistencies you experienced while working with our customer service team and for the glitch that occurred after you filled out your initial application. Rest assured that feedback like yours helps us improve in every area. I am, however, glad to hear you had a positive experience overall and I sincerely hope you'll return next time you require travel documents. We wish you an enjoyable upcoming trip! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Ok experience but not enough information on the process and how to find things you need.”

Helpful Report

Posted 6 years ago

Hi Zoe, Thanks for reviewing VisaHQ. I'm glad to hear you had a good experience overall, but I would like to apologize for any problems you had while filling out your application. We strive to make the entire process as seamless and easy as possible in order to avoid confusion. Remember, if you ever have any questions, our U.S.-based customer service team is available at 1-800-345-6541 and is always happy to provide assistance. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Busy place, but good communications & dealt with effeciently”

Helpful Report

Posted 6 years ago

Hello! Thanks for leaving your review of VisaHQ. We're glad you had a good experience obtaining your visa through us and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ is excellent, fast and simple. Strongly recommended”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our application process and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Reasonably easy to navigate web site. Had difficulty doing 2 visas at the same time. The toll free number was helpful once, but did not receive good guidance from one agent, who was abrupt with us. Received visas in very timely manner and very good with e mail updates.”

Helpful Report

Posted 6 years ago

Hi John, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any issues you experienced and for the fact that your experience wasn't 100% satisfactory. Rest assured that reviews like yours help us improve both our website and the level of customer service we provide. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Found the service friendly and very efficient after a slight hiccup at the start when the person who answered on the switchboard seemed ponderous and unsure of where to direct me but overall very satisfied”

Helpful Report

Posted 6 years ago

Hi John, Thanks for sharing your feedback regarding VisaHQ. We're glad to hear you had a good experience overall and would like to experience with any issues you initially had. We hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Had a good experience.”

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Posted 6 years ago

Hi Balakumaran, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“the only problem I had was changing from myself to my wife when registering, in so doing I some how deleted myself and registered my wife twice.”

Helpful Report

Posted 6 years ago

Hi Timothy, Thanks for reviewing VisaHQ. I'm glad you had a positive experience overall with our application process. I would, however, like to apologize for any problems you had with our online SmartForm. If you ever have problems or questions in the future, remember you can always reach our U.S. customer support team at 1-800-345-6541. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,088 reviews