VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,927 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,927 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value. Well organized. Responsive. But, would have liked easier access to speaking with a representative by telephone.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to apologize for any problems you had with our phone-based customer service. We strive to answer all calls promptly and feedback like yours helps us improve. We hope you'll choose VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Initially, when I made a few phone calls with questions, a couple of the people who answered the phone had a tone that seemed to say: "dumb question", Almost made me choose a different company. But, once I was able to get the applications to you, the woman doing the actual processing was great.”

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Posted 6 years ago

Hi Candace, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the negative experience you initially had with our customer care team. We strive serve our clients with the utmost professionalism and that clearly didn't happen in your case. I am, however, glad to hear you had a great experience with your dedicated visa agent. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“All in all, thank you very much for the processing of my husband's and my visas for our upcoming trip. Not great: Some instructions for the online form weren't as clear as they could have been. When I called for clarification, I would sometimes get a really knowledgeable representative; on one occasion, not so much. But still OK. I was unhappy, however (and I acknowledge this was probably an error on my part), that my online form disappeared after I had printed out the completed application and FedEx label. I received an email a few hours later asking me to complete my online form. When I called VisaHQ, I was told the form was no longer in the system (even though I was holding the printed application that had resulted from the form). Stuff happens; I have no idea what may have occurred to cause my form to disappear. I redid it and finally mailed in our two applications. Great: The best part of the process, by far, were the email notifications every step of the way once VisaHQ received our applications. And the very timely manner in which we received our visas. I may have struggled through your online process, but the ultimate outcome was great. Thank you.”

Helpful Report

Posted 6 years ago

Hi Christine, Thanks for taking the time to review VisaHQ. I would like to personally apologize for any inconsistencies you experienced while working with our customer service team and for the glitch that occurred after you filled out your initial application. Rest assured that feedback like yours helps us improve in every area. I am, however, glad to hear you had a positive experience overall and I sincerely hope you'll return next time you require travel documents. We wish you an enjoyable upcoming trip! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Ok experience but not enough information on the process and how to find things you need.”

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Posted 6 years ago

Hi Zoe, Thanks for reviewing VisaHQ. I'm glad to hear you had a good experience overall, but I would like to apologize for any problems you had while filling out your application. We strive to make the entire process as seamless and easy as possible in order to avoid confusion. Remember, if you ever have any questions, our U.S.-based customer service team is available at 1-800-345-6541 and is always happy to provide assistance. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Busy place, but good communications & dealt with effeciently”

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Posted 6 years ago

Hello! Thanks for leaving your review of VisaHQ. We're glad you had a good experience obtaining your visa through us and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ is excellent, fast and simple. Strongly recommended”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our application process and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Reasonably easy to navigate web site. Had difficulty doing 2 visas at the same time. The toll free number was helpful once, but did not receive good guidance from one agent, who was abrupt with us. Received visas in very timely manner and very good with e mail updates.”

Helpful Report

Posted 6 years ago

Hi John, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any issues you experienced and for the fact that your experience wasn't 100% satisfactory. Rest assured that reviews like yours help us improve both our website and the level of customer service we provide. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Found the service friendly and very efficient after a slight hiccup at the start when the person who answered on the switchboard seemed ponderous and unsure of where to direct me but overall very satisfied”

Helpful Report

Posted 6 years ago

Hi John, Thanks for sharing your feedback regarding VisaHQ. We're glad to hear you had a good experience overall and would like to experience with any issues you initially had. We hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Had a good experience.”

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Posted 6 years ago

Hi Balakumaran, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“the only problem I had was changing from myself to my wife when registering, in so doing I some how deleted myself and registered my wife twice.”

Helpful Report

Posted 6 years ago

Hi Timothy, Thanks for reviewing VisaHQ. I'm glad you had a positive experience overall with our application process. I would, however, like to apologize for any problems you had with our online SmartForm. If you ever have problems or questions in the future, remember you can always reach our U.S. customer support team at 1-800-345-6541. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It worked, not sure if it was the best price in town for the service.”

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Posted 6 years ago

Hi David, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services overall and would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I used VisaHQ to go to China and I used it previously for Tanzania. I always have a good service and it is good to know they double check the documentation to make sure this one is fine. I will use them again.”

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Posted 6 years ago

Hi Muriel, Thanks for sharing your review of VisaHQ! We're glad you've had two great experiences with our services thus far and we look forward to assisting you next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Your forms design had me confused. I had to retrace my answers several times to get the correct result.”

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Posted 6 years ago

Hi Geoffrey, Thanks for sharing your feedback about VisaHQ. I would like to apologize for any problems you experienced while filling out our online Smart Form. Remember, the team in our Sydney office is there to assist you! Simply call +61 2 7200 0815 to reach an agent next time you need help. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It's convienent that the embassy row is located in Washington D.C. and the process is quick. Some things that could be improved is that they could have more multi-national operaters who know other languages besides english. When I asked an operater that had a russian name if she spoke russian, she didn't answer and continued writing in english. Another thing is that it took all day to fill out the application, for example when I asked five questions I only got an answer back on one, and had to keep rewriting the questions over and over again.”

Helpful Report

Posted 6 years ago

Hi Milana, Thanks for sharing your experience with VisaHQ. I would like to personally apologize that you were not 100% satisfied with the level of service you received. Please rest assured that feedback like yours helps make us better and improve how we serve all of our clients. I sincerely hope you will give VisaHQ a chance again in the future. Thank you for your patronage! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It was ok just the uploading it’s kind a hard”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for any problems you had with our online application process. Remember, our U.S.-based customer support team is available to assist you at 1-800-345-6541 if you ever have questions while completing an application. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It wasn’t as hard as I thought so uploading of pictures are the hardest one”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience overall with our application process. Remember, if you ever have questions regarding an online order, all you have to do is contact our U.S.-based customer support team at 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The one improvement that I might suggest is to reduce or eliminate duplication on the form. I think I had to state that my birth nationality was different from my current home and traveling nationality three times. That was a little confusing and redundant.”

Helpful Report

Posted 6 years ago

Hi Michael, Thanks for reviewing VisaHQ. While I would like to apologize for any frustration you experienced with the application, our team unfortunately has no control over the information that is required by various consular authorities. Remember, our U.S.-based customer support team is here to answer questions and provide assistance at 1-800-345-6541. I hope you will use our services again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“still waiting to hear back on status”

Helpful Report

Posted 6 years ago

Hi Sue, Thanks for sharing your feedback about VisaHQ. We're glad you've had a good experience so far and want to remind you that you will receive status updates in your email inbox every step of the way! If, however, you would like to speak to someone regarding your order, don't hesitate to reach out to our U.S. customer service team at 1-800-345-6541. Thanks for choosing VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast and efficient via phone service, I only wish the online service to fill forms out was easier to change. But over all great experience. Thank you”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I'm glad to hear you had an excellent experience with our customer support team and I would like to apologize for any issues you had with our smart form. Reviews like yours help us improve our services. I hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Fast service, customer service not so prompt at answering questions but still received my visas quickly”

Helpful Report

Posted 6 years ago

Hi Hector, Thanks for reviewing VisaHQ. I would like to apologize that you didn't receive answers to all of your questions in a timely fashion, but I'm glad to hear you had a positive experience overall. Rest assured that feedback like yours makes us better. I hope you'll choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,927 reviews