VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,927 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,927 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep up the good work, Try to reduce the chat time delay, Be more customer centric.”

Helpful Report

Posted 6 years ago

Hi Ranjith, Thanks for using VisaHQ and for your feedback regarding our live chat. Rest assured that reviews like yours help make our service better. We sincerely hope you will give us a chance to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Online chat wait time was well over 1hr.”

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Posted 6 years ago

Hi Mark, Thanks for reviewing VisaHQ. I would like to personally apologize that you had to wait so long for a reply via our live chat. Feedback like yours helps us improve and I hope you'll give the company a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“very easy form to complete”

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Posted 6 years ago

Hi Rose, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Would have liked some communication along the way - texts to say passports submitted / collected / posted, etc”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to apologize for any issues you experienced while obtaining your visa. We do email automatic status updates throughout processing, so I am sorry you didn't receive yours! I hope you will still use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Whole process took a lot longer than expected (compared to travel companions that went directly through the embassy) and quite a bit more expensive. The customer service though was attentive, friendly and lovely overall. I appreciate the regular follow ups and checks”

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Posted 6 years ago

Hi Ronil, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and would like to remind you we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Efficient operation”

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Posted 6 years ago

Hi John, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It satisfied the need to get a visa for Liberia with some speed.”

Helpful Report

Posted 6 years ago

Hello, Thanks for reviewing VisaHQ. We're glad you had a good experience getting your Liberian visa and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I will use this service again. Thanks”

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Posted 6 years ago

Hi Marine, Thanks for reviewing VisaHQ. We're glad you had a good experience with our application process and we look forward to serving you again soon! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“First time travelling out of North America. Was an easy sight to use. Quick and fast response from the site. If i was writing this after receiving my visa it may go up to 5 stars”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you've had a great experience with our services so far and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Keep it up”

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Posted 6 years ago

Hi Bharath, Thanks for reviewing VisaHQ. We're glad you had a great experience and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Company resolved issues, appreciate their service. Received results in timely fashion.”

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Posted 6 years ago

Hi Lorraine, Thanks for sharing your review of VisaHQ. We're glad you had a good overall experience with our services and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“this time i get visa very quick,im thankful”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad to hear you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The office manager is very giod. The rest need more training. Most disappointing, the physical office itself: shabby.”

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Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any dissatisfaction you experienced during your visit to our office. We take reviews like yours seriously and will certainly take your comments into consideration moving forward. I hope you will give us a chance to prove ourselves to you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Really quick and reliable service. On the expensive side and has become more so over recent years but overall worth it.”

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Posted 6 years ago

Hi David, Thanks for reviewing VisaHQ. We're glad you have had multiple excellent experiences with our service and we hope to continuing serving you in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“ALL IS GOOD, THANKS”

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Posted 6 years ago

Hi Gary, Thanks for reviewing VisaHQ! We're glad you had a good experience with our application process and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Prompt Response and Services”

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Posted 6 years ago

Hi Joseph, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall a good experience....I pad froze up twice during the document upload process....once I got to Chat, they told me I could upload straight in the Chat box... Once all done, I did not a positive as in they got. Tried several times to chat afterwards, but no response. The next I finally got confirmation it was Ok and received. If all would have worked with no glitches, the setup is a good way of getting VISA”

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Posted 6 years ago

Hi Johan, Thanks for reviewing VisaHQ! I would like to apologize for any issues you experienced with our chatbot, but I'm glad to hear you had an excellent experience overall. I hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Erika provided an excellent service. She was proactive and effective with communication on & status of my visa application. Many thanks”

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Posted 6 years ago

Hi Trevor, Thanks for reviewing VisaHQ. We're glad you had a good experience working with Erika and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Courier service provided should be at customer’s convenience,not yours.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for any problems you experienced with the delivery of your documents and assure you that we do everything in our power to make the entire process simple for clients like you. I am sorry to hear this didn't happen in your case, but I am glad you had a positive experience overall and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“well taken cared of”

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Posted 6 years ago

Hi John, Thanks for taking the time to review VisaHQ. We're glad you had a positive experience with us and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,927 reviews