VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,009 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got the visa really quick. good service.”

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Posted 6 years ago

Hello! Thanks for taking the time to share your feedback about VisaHQ. We're glad you had a good experience and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Online site very easy to use.”

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Posted 6 years ago

Hi Tina, Thanks for taking the time to share your feedback. We're glad you had a good experience with VisaHQ's application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not all employees are sufficiently cross-trained”

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Posted 6 years ago

Hi Mark, Thanks for taking the time to review VisaHQ. I would like to apologize for any issues you experienced while working with our team and assure you that feedback like yours helps us improve our customer relations. We hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent work from those who assisted me via the chat rooms. I recommend this service very highly!”

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Posted 6 years ago

Hi Charles, Thanks for taking the time to share your feedback. We're glad you had a great experience with our chat feature and we hope to serve you again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“simple to use”

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Posted 6 years ago

Hi Andrew, Thanks for taking the time to leave your feedback. We're glad you had a pleasant experience with VisaHQ's application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had some trouble with the online process for my e-visa to Ethiopia, I think that a little more direction would be helpful. Fortunately Harrison in SF was a great help and got through the application with success.”

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Posted 6 years ago

Hi Valerie, Thanks for taking the time to leave your feedback. We're glad Harrison was able to assist you with your inquiries and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Easy to use but can be a bit confusing to navigate at first as well as the help chat taking a long time sometimes. very helpful and the service fee doesn't cost an arm and a leg.”

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Posted 6 years ago

Hello! Thanks for taking the time to share your review. We're glad you had a good experience overall and we will take your feedback about our website navigation into consideration moving forward. We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast and efficient”

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Posted 6 years ago

Hi Martin, Thanks for taking the time to leave your review. We're glad you had a good experience with VisaHQ and we hope to serve you again soon. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Erika was very helpful and efficient under difficult circumstances.”

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Posted 6 years ago

Hi Dermot, Thanks for taking the time to share your review. We're glad to hear Erika was able to assist you and hope you will return next time you need travel documents, no matter how complex the circumstances are. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“the service is good but for delivery it's zero”

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Posted 6 years ago

Hi Jacques, Thanks for taking the time to leave your feedback. While we're thrilled to hear you had a great experience with the team, we apologize for any issues you experienced with the delivery of your documents. Unfortunately, once items reach courier services, VisaHQ has no control over how they are handled, although we do everything in our power to ensure prompt delivery. We hope you will return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast and friendly service. Only thing that worried me was a typo by VisaHQ staff. Last name was misspelled on emails. I was assured that it was spelled correctly on forms. (I knew that already because I filled out the forms.)”

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Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to apologize for the misspelling of your name in our team's communications, but I'm glad to hear you had a positive experience overall. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The online forms are very disorganised and some not clearly explained. I made three phone calls for clarification. The phone help was quick to answer and clarify but not all advice was accurate, we were told that days, months and years of passport stamps would be helpful but only the year is required on the form. The time from form submission to granting of visa was very quick.”

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Posted 6 years ago

Hi Royston, Thanks for taking the time to share your review. We would like to apologize for any problems you encountered during the application process; we strive to exceed our clients' expectations and we will take your feedback to heart moving forward. However, we are glad to hear you had a positive experience overall and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very fast procedure. Easy to check in procedures on line.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“All good except the waiting time for someone to pick up the phone.”

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Posted 6 years ago

Hi Nicholas, Thanks for taking the time to leave your review. I would like to personally apologize for any issues you had reaching our customer service team by phone, but I'm glad to hear you had a positive experience overall. We hope you'll use VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“So far so good. If I get my two visas soon, I'll give you a very good! The website was quite basic and simple to use.”

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Posted 6 years ago

Hi Heidi, Thanks for taking the time to leave your feedback. We hope you receive your visas with no issue and we are thrilled you chose to work with VisaHQ! We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“We are waiting to receive our passports with visas to mozambique Very good service so far except for one confusing email concerning a refund but we will use your service again”

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Posted 6 years ago

Hi Edward, Thanks for taking the time to share your feedback. We're glad you received your visas with no trouble and we hope you have a great trip to Mozambique! We look forward to serving you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“j'ai fait affaire avec la succursale de Montréal et Paola à été très professionnelle.”

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Posted 6 years ago

Bonjour Jean-Francois, Merci pour vos commentaires! Nous sommes heureux que vous ayez eu une bonne expérience avec Paola et espérons pouvoir vous aider à nouveau. Bon voyage! Rebekah at VisaHQ

Posted 6 years ago

“Overall was good. But it was really hard to reach them by call. Their phone line has some sort of issue from day 1 we tried to communicate with them. Some things are just easier to discuss over the phone. 2 weeks later tried to call again to ask some questions but then the phone was still having issues. Anyway! They did most of things right though except that one thing that annoyed me 😁”

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Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to apologize for the issues you had with our phone system, but I'm glad to hear that you had a positive experience overall. Rest assured that reviews like yours help us improve our level of service. We sincerely hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“My VisaHQ representative was great, she stayed in touch with me every step of the was. I had personal contact with her on every concern and question. She walked me through every step of the application process (which was overwhelming). She communicated with me using email and I had her direct phone number and when I called her she actually answered the phone, she was very polite, friendly, knowledgeable --- just great service. Could not have been issued a China Visa with her help.”

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Posted 6 years ago

Hi Brent, Thanks for taking the time to share your review of VIsaHQ. We're glad you had a great experience with your agent and we hope you have a wonderful trip to China! We look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Expensive but swift. Thank you very much!”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ and would like to assure you we do everything we can to keep our prices as low as possible for our clients. We hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,009 reviews