VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,009 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but getting a bit expensive”

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Posted 6 years ago

Hello! Thanks for taking the time to post your feedback. We're glad you had a good experience with VisaHQ and we would like to remind you that our team has no control over embassy fees and many other charges. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It seemed straight forward.”

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Posted 6 years ago

Hi Mary, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ's system and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Online process was easy to use and follow up from Peter was good when we needed it (the embassy took longer to process our applications then expected, putting our flights at risk).”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to share a review. We're glad Peter was able to assist you and we apologize for the delay in processing. Unfortunately, our team has no control over applications once they reach the appropriate embassy, but we do everything in our power to track progress for clients like you. We hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Nice and friendly staff”

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Posted 6 years ago

Hi Behrooz, Thanks for taking the time to share your feedback. We're glad you had a great experience working with the VisaHQ team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good service and franly people”

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Posted 6 years ago

Hi Behrooz, Thanks for taking the time to share your feedback. We're glad you had a great experience working with the VisaHQ team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The website of VisaHQ, the visa application process, the email notification upon completion of each step, and the quick response and courtesy from the VisaHQ staff are commendable. However, the staff's professional writing skills have room to improve. A quick question: why is the Fedex cost charged by VisaHQ much higher than that of the Fedex retail store?”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had an overall positive experience with VisaHQ and we will take your feedback regarding written communication into account moving forward. In regard to FedEx shipping rates, there are multiple services available through the company; it is likely that you are simply using a different service when you visit a retail location. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

“The VisaHQ program itself is quite good. I like the easy access to the forms for each country, the information provided about visa requirements, and the ability to track the visa acquisition itself. This is an expensive service, but so far, it has generated the visa's I need even though some of the requirements demanded of countries are quite onerous, like invitation letters for business visa's. That is not the fault of Visa HQ.”

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Posted 6 years ago

Hi Mark, Thanks for taking the time to leave your feedback about VisaHQ. We're glad you have had positive experiences with our services so far and, although we apologize for the requirements our travelers sometimes have to fulfill for various nations, we appreciate your understanding. We hope to continue to serve you whenever you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service - only area to improve is that if packages are delivered before 9am they cannot be received. I paid additional amount for my passport to be delivered before 9am so that it could be submitted to consulate that morning. The post office delivered it at 8.16 and was unable to gain access to the building. You should either make it clear on your website that packages must not be delivered before 9am OR (preferably) have a staff member on hand from whenever the post office starts delivering to receive passports.”

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Posted 6 years ago

Hi Anna, Thanks for taking the time to leave your feedback. We apologize for any confusion about the delivery of your order. We strive to provide clients like you with clear information about every aspect of the application process and we will take your comments into consideration moving forward. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It would be great if response is faster.”

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Posted 6 years ago

Hi Ivy, Thanks for taking the time to leave your feedback. I want to apologize that you didn't receive a quick response to your inquiry. You can always contact your local VisaHQ office or our U.S. support center at 1-800-345-6541 for assistance. Overall, I hope you had a good experience with VisaHQ and that you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good Services”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Trying to navigate through the on line application was challenging; it kept dropping out information that I had entered. I'm afraid in my experience it is not the most user friendly program that I have used. That being said, when I interacted with your staff, people instead of programs, everything was worked out smoothly and competently. It is great that I don't have to overnight my passport to you as I did a couple of years ago.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team and we will take your comments about our online process into consideration moving forward. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“explain the process clearly”

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Posted 6 years ago

Hi Sri, Thanks for leaving your feedback. We're glad you had a good experience with VisaHQ and we hope you'll use our services again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Service was quick once the forms were submitted. But I did not find that process clear. When should I upload, how, etc. I would work on making that part of the process clearer.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We appreciate your suggestions and will take them to heart moving forward. We consistently work to improve our user experience and hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great service”

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Posted 6 years ago

Hi Barry, Thanks for taking the time to leave your feedback. We're glad you received excellent service from the VisaHQ team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Once all information was inputted it was a breeze. My only comment would be that you cannot save and retrieve partially inputted application. I had to start from scratch each time which was very frustrating.”

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Posted 6 years ago

Hi Theresa, Thanks for taking the time to leave your feedback. We continually try to improve our application process and will take your suggestion into consideration. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service .”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Simple to use, easy to pay, quick response.”

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Posted 6 years ago

Hi Garry, Thanks for leaving your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Promt service”

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Posted 6 years ago

Hi Barry, Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good job. All I missed was some verbal communication when some questions arose. I left telephone messages that went unanswered. Otherwise, it was good.”

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Posted 6 years ago

Hi Jeffrey, Thanks for taking the time to leave your feedback. While we apologize for your unanswered message, we're glad you had a pleasant experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Peter Giesbrecht in VisaHQ, Ottawa, Ont. Canada was very helpful in helping us to fill out our Visa for China.”

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Posted 6 years ago

Hi Arnold, Thanks for taking the time to leave a review. We're glad you had an awesome experience working with Peter and we hope you use VisaHQ's services again in the future! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,009 reviews