VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,009 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would of prefer phone call than email about my visa but other than that all staff very help fixed problem straight away thanks for everything.”

Helpful Report

Posted 6 years ago

Hi Nakita, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope you'll use our services again in the future. Unfortunately, due to the volume of orders we receive, we cannot call every client every step of the application process. If, however, you have questions regarding the status of your order, you can always contact us at 1-800-345-6541 to speak to a visa agent right away! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy to use and complete forms. Although, wasn’t sure where additional fees went and needed to upload own passport photo.”

Helpful Report

Posted 6 years ago

Hi Angel, Thanks for taking the time to leave your feedback. We're sorry you experienced some confusion, but we're glad you liked our online smart form. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The directions and checklist would be more helpful if tailored based on the application . For example, if my invitation is being arranged through you, that item on the check list should not appear. Same with age and previous Russian citizenship.”

Helpful Report

Posted 6 years ago

Hi Heather, Thanks so much for leaving your feedback. We are constantly working to improve our smart application form and we will take your suggestions seriously moving forward. Thanks again, and we look forward to serving you in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had to resubmit my picture for my visa. Looking at it closely I could see why. Might want to point out to costimers that they need a photo as good as the one on their passport.”

Helpful Report

Posted 6 years ago

Hi Peter, Thanks for sharing your experience. We apologize that the specifications weren't made clear to you prior to your initial photo submission. We hope, however, that the rest of your experience was positive and that you will return to VisaHQ in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very helpful”

Helpful Report

Posted 6 years ago

Hi Saybah, Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Staff is helpful and answers every query.Thank you for ur assistance.”

Helpful Report

Posted 6 years ago

Hi Manisha, Thanks for taking the time to leave your feedback! We're so glad you had a great experience with the VisaHQ team and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Responsive and convenient. The customer service is on the spot.”

Helpful Report

Posted 6 years ago

Hi Bassem, Thanks for taking the time to leave your feedback! We're glad you had a good experience with VisaHQ and we hope we can serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very easy to complete”

Helpful Report

Posted 7 years ago

Hi Hope, Thanks for taking the time to leave a review! We're glad you had a good experience with VisaHQ's system and we look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Looks like a very good system for folks that need to manage multiple visas (groups, families, etc). I found it relatively easy to use, and would definitely use it again. I don't have my visa it yet, so too early to tell on that front...”

Helpful Report

Posted 7 years ago

Hi James, Thanks for sharing your VisaHQ experience (so far!) We're glad you've liked the process to date and we look forward to serving you again down the road. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Operator was very understanding and patient.”

Helpful Report

Posted 7 years ago

Hi Marvin, Thanks for taking the time to leave your feedback! We're glad you had a good experience with the VisaHQ team and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very easy and through.”

Helpful Report

Posted 7 years ago

Hi Patricia, Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ's application process and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“After getting the necessary clarifications via email and phone, I visited the VisaHQ office and got the documents to be submitted checked by Mamta who did an excellent and thorough job. After submission, I have been receiving alerts as to the status of submission and expected date when the visa process will be completed. Thank you Mamta and VisaHQ!”

Helpful Report

Posted 7 years ago

Hi Vivek, Thanks for taking the time to share your VisaHQ experience! We're glad Mamta provided you with excellent service and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Easy to work with, clear instructions and good follow up.”

Helpful Report

Posted 7 years ago

Hi David, Thanks for taking the time to leave a review. We're glad you had a good experience with VisaHQ and we hope you'll return in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Good service with the people online but your form miss a lot of help information. Plus the generated form had some errors that were not in the online form. My 4 stars note is for the people but if I can note the form, it would be 2 stars.”

Helpful Report

Posted 7 years ago

Hi Andre, Thanks for taking the time to leave a review! We apologize that you had problems with our online form, but we are glad our team was about to assist you with your application. We will take your feedback to heart and we sincerely hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Good for every vigitor”

Helpful Report

Posted 7 years ago

Hi Sajal, Thanks for taking the time to leave your feedback! We're glad you like VisaHQ's services and we hope you'll return to us in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Seems pretty good so far, I’ve only got as advanced as you receiving my documents but it is obvious you have a good system in place. It is an expensive but painless procedure to secure the visas I need. Thanks for that!”

Helpful Report

Posted 7 years ago

Hi Michael, Thanks for taking the time to leave your feedback! We're glad you've had a great experience with VisaHQ's process so far and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“satisfied with the procedure”

Helpful Report

Posted 7 years ago

Hi Tariq, Thanks for taking the time to leave a review. We're glad you had a pleasant experience with VisaHQ and we hope you'll return in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“You have been very helpful. This is going to be a success, but I hope you can make your website clearer about the shipping information, and support Windows Internet Explorer to be able to download the shipping label. You say that the status of the order can be checked online, but I see nowhere to do that.”

Helpful Report

Posted 7 years ago

Hello! Thanks for taking the time to let us know how we're doing. We're sorry you experienced problems with our website and we will take your comments into consideration moving forward. If you ever have problems with the site in the future, don't hesitate to use our online chat feature or call our customer care line at 1-800-345-6541. An agent will be happy to help you navigate! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Maria was very helpful online. The first person to help me seemed to know less.”

Helpful Report

Posted 7 years ago

Hi Eric, Thanks so much for taking the time to leave your feedback. We're glad Maria was able to assist you and we will take your review to heart during staff training moving forward. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Its a good way of getting your visa but a bit slow”

Helpful Report

Posted 7 years ago

HI Aseil, Thanks for taking the time to leave a review. We strive to offer the fastest and most accurate visa processing services in the industry, but sometimes we are hindered by Consulate and Embassies processes over which we have no control. We apologize for your wait and we hope you'll choose us again in the future! Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,009 reviews