VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,925 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arrived from China and left my China Visa application with VisaHQ to apply for me while I quarantined. They took $280 from my credit card and then we found out that the China Visa office would not accept my visa application until 14 days had passed. In that time the restrictions on China visas tightened and there was little anyone could do. I collected my passport and documents from Visa HQ. And they have kept $170 for a service they could not fulfill. I realise that a visa service business must be struggling when there is little international travel, but this is too much money for failing to provide what they offered. They didn't even submit the application. When I asked for some of this returned they directed me to the terms and conditions of their service. That shouldn't relieve VisaHQ from behaving honourably. For those of you applying for a China visa when this crisis passes, apply directly. It's easy and that staff at the China Visa Centre are helpful.”

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Posted 5 years ago

“Unreliable, once you have paid the money they stop responding to your calls and emails.”

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Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you've had with your recent order. We strive to keep in constant communication with our clients and I'm sorry that hasn't happened in your case. Please reach out to info@visahq.com for assistance. Alternatively, don't hesitate to email me directly at rebekah.barton@visahq.com with your order number so I can put you in touch with the correct person. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“You're costs are more than double what other agencies are charging! $210-$220 is the average going rate and, had I found that website I would have used them! Plus, you all charge the same rate for a singe-entry or a multiple-entry visa; so now, if I was to use your company again, I would have to pay another $447...that's not only insane, it's unacceptable to pay $447 for a single entry every time you plan on visiting that country! You will not get any more of my money!”

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Posted 5 years ago

Hi Cory, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for your dissatisfaction. We do everything we can to keep our fees low. If you require further assistance, don't hesitate to reach out to our D.C. office directly at (202) 558-2216. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It's completely unthinkable that a website that is supposed to give information to international travellers is not translated at least in English, if not in all the languages spoken in the country where it's available. For example, I'm a French citizen, resident of Belgium, and because of that, when I do a search on visahq.fr, I'm redirected to visahq.be. But for some reason, visahq.be assumes that I speak Dutch, even though half of the country speaks French, and a small minority even speaks German. Nowhere is it possible to switch to another national language, or at least to English. And the best part is, when I contacted their customer support about this, I was answered that all I had to do was to ask my browser to translate the page for me, which is hilarious because first, this feature is only available in some browsers (Chrome but not Firefox) and second of all because when I tried to translate the home page into French, Chrome translated "Iran" (the country) into "j'ai couru" ("I ran"). I regularly use this website because I'm a full time traveler, and I often need that kind of information, and it's the first time I say something about that limitation. But given the customer support answer, I have to speak up.”

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Posted 5 years ago

Hi Sebastien, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the translation issues you had with your most recent order. Reviews like yours help us improve and I am sending the details of your experience to our web development team. We will take your suggestion for a built-in translation feature into serious consideration moving forward and will use your comments to better train our customer care team. Our staff, however, has no control over the incorrect translation provided by Chrome. To address that issue, you will need to reach out to Google client relations. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I have no idea what I paid for. I have no idea what this service gets me. No one has been in contact with me to tell me. One of my teacher colleagues said they registered and didn’t have to pay anything. I just don’t know what I got and why I had to pay $31.50”

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Posted 5 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. I have reached out to our Canadian team for assistance and someone should be in touch with you soon. Again, my sincere apologies for the lack of communication you've experienced. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. I hope you'll give VisaHQ a chance again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I did most of the work myself. In retrospect I could have done it all. I think Visahq could offer a refund. I only got the visa because I went to the embassy on Thursday. I was told by Visahq that the embassy didn’t answer the phone but I got thru three times. I queued for a half hour each time and my phone bill will be massive.”

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Posted 5 years ago

Hi Philip, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you're dissatisfied with the services you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance at this time, please reach out to our London office directly at +44 20 7148 6117 or contact Maria at maria.firmino@visahq.co.uk. Again, my apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Nothing went right with my husband's application to Tanzania. The officer handling his file was not aware of the travel restrictions on Syrian nationals. Visa HQ collected a hefty processing fee without advising us if the restrictions...”

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Posted 5 years ago

Hi Bissan, Thanks for reviewing VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, don't hesitate to reach out to your local VisaHQ office or info@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance next time you travel internationally. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Hello, when you can read and you have a bit experience with filling in form better do it alone. not really helpful”

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Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you aren't fully satisfied with the level of service you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything that specifically went wrong with your recent order, don't hesitate to contact Mahmoud at mahmoud.gaber@visahq.ae. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“No one responding to calls. The phone just rings out”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you're having trouble reaching an agent. We strive to be easily accessible and that clearly hasn't been your situation. Please reach out to Mahmoud at mahmoud.gaber@visahq.ae for assistance. Again, my sincere apologies and we look forward to helping you. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Exchange mails for weeks and no result at all back to square one. there is no communication within the team terrible experience”

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Posted 5 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Please reach out to info@visahq.com or use our live chat feature to reach an agent directly. Again, my sincere apologies for the poor customer service you received. I hope you will give VIsaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It's not helpfuled for me”

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Posted 5 years ago

Hi Salih, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything our India team can do to further assist you at this time, don't hesitate to reach out to ramesh.krishnan@visahq.in. Again, my sincere apologies and I hope you'll give us a chance next time you travel internationally. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“poor service”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you did not have a positive experience with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. To reach a satisfactory resolution, don't hesitate to contact our D.C. headquarters at (202) 558-2216. Again, my sincere apologies for your dissatisfaction. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very bad service, even not updating the customer on time”

Helpful Report

Posted 5 years ago

Hi Zohaeb, Thanks for reaching out to VisaHQ. I would like to personally apologize for your dissatisfaction. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance and to reach a resolution, don't hesitate to reach out to Mahmoud in our Dubai office at mahmoud.gaber@visahq.ae. Again, my sincere apologies. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I uploaded my documents as required, but my application seems stuck in "waiting for documents.". I've send inquiry emails but got no replies. I've phoned and got a "we'll call you back", but no follow up. This has been a bad experience. If I'd skipped VisaHQ and made the application directly myself, it would all be done by now.”

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Posted 5 years ago

Hi Graham, Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. For assistance, please contact an agent directly at info@visahq.com or call our D.C. headquarters at (202) 558-2216. Again, my sincere apologies and I hope you'll give VisaHQ another chance in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Applied for a visa for Kenya on 20.01.20 - Order # AE429258 for self and wife to travel on 31.01.20. Paid more than 3 times the online visa cost. received visa after returning back on 03.02.20 Had to again pay for visa on arrival in Kenya”

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Posted 5 years ago

Hi Nishal, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with your recent order. We strive to make the visa process seamless for our clients and that clearly didn't happen in your case. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. For additional assistance at this time, don't hesitate to reach out to Mahmoud at mahmoud.gaber@visahq.ae or call +971 4 375 0400. Again, my apologies. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“Extremely poor communication. I e-mailed someone about a mistake on my printable visa application and heard nothing back from them. I then tried to get this issue resolved through the live chat feature - apparently I was to receive a corrected, printable application "soon." I am still waiting, am being ignored through the live chat, and sat waiting on the phone for half an hour only to be punted to voicemail. Thanks for nothing.”

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Posted 5 years ago

Hi Caleb, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you've been having with your order. We strive to make the visa application process seamless for our clients and that clearly hasn't happened in your case. For assistance, please reach out to our U.S. Operations Manager, Tatiana, at tatiana.temidayo@visahq.com. Alternately, contact our Washington D.C. headquarters directly at (202) 558-2216. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I have never been able to have the same answer with two different person. So I will leave not knowing... It would have cost me only 25$ us to obtain my visa but it did cost me 125$ can for a very poor service, tell me why we should do business with you??? My only reason is that I didn’t know I could do other way”

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Posted 5 years ago

Hi Marie, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you are not 100% satisfied with the level of service you've received. We strive to exceed our clients' expectations and that clearly hasn't happened here. I've spoken to Peter regarding your situation and it seems that he has had several conversations with you trying to clarify how Indian e-visas work. We know the process can be confusing! If you still have questions at this time, don't hesitate to reach out to him at peter@visahq.ca or 613-777-0410. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“We were trying to get a Visa for Zambia for my Nigerian stepmother. First VisaHQ kept on asking for documents which are not needed by the Zambian Embassy like a notarially certified copy of the passport. Then they said that the Single Entry Visa is only valid for 30 days (which is not true cause it is 90 days) and that we need to apply for a multiple entry visa, which is of course more expensive. And now they are saying that the embassy just informed them that the visa fee is no longer 50$ but now 130$!!! They are really cheating you and try to get the most money out of your pockets. And still we have no visa after more than a month! So hand off!”

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Posted 5 years ago

“Hi, My name is Katalin Pellissier. I am a USA and Hungarian citizen. I am living in California. My family member, (my niece)is going to Cuba with a tourist group of people. I would like to meet her there,and travel with her group. I would like to fly to Cuba. I need a permit, or visa. Can I use my Hungarian passport in this case? Can I ask a license from the State Department? I am not sure what I supposed to do.”

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Posted 5 years ago

Hi Katalin, Thanks for reaching out to VisaHQ. We would be happy to assist you with this matter! If you are satisfied with the service you receive, I would ask that you amend your review to have five stars. Please reach out to victoria.valverde@visahq.com for assistance with your upcoming trip to Cuba. We look forward to serving you! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The experience would have been "VERY GOOD" if only you would not make me fill out endless pages and questions JUST TO COLLECT INFORMATION on me. As I found out NONE of those questions/answers will ever get sent to the embassy I was applying to and they don't require it. So shame on you for pretending to need all that information from me. Very unprofessional and feels very much like an invasion of privacy. I should check if it is even aligned legally. The rest of the process was good and the agents I dealt with were great.”

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Posted 5 years ago

VisaHQ is rated 4.4 based on 3,925 reviews