Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

“STAY AWAY FROM THIS PEOPLE!!!!!! They getting 1 start because there is no option for 0. I applied for a Brazilian Visa on January 11th because I was supposed to travel with my husband on February 27th, he paid VisaHQ $236 to handle the visa process. My papers where send to the embassy of New York, (where I live) and which is not processing visa by mail, instead of submitting the papers to the consulate in Washington DC which is providing visa by mail, BUT they should know this because that is the service they offer customer. they never told me that this happened and I needed to find out through the consulate of New York and the Washington DC, with who my husband and I got in contact after receiving no answer from the employees of VisaHQ. They told us that I need it to send priority mail (and I had to pay express because I need my documents which cost $56) to get my passport and documents back. We called multiple times to VisaHQ to get update regarding date approaching and never the “person in charge of the case” contacted me or my husband, which was what they told us over 6 times. We lost a lot of money in fees for cancelation of flights, hotel, covid test and mail because of this person irresponsibility and unprofessionalism. All I want is the money that my husband was charged to be refunded to him, because the service was not provided, but they see to have not intention of doing so.”

Helpful Report

Posted 4 years ago

“Horrible service, non responsive to emails and direct calls. When you do talk to someone there from a call center in the Philippines and arent even working your case directly. DO NOT USE!!!”

Helpful Report

Posted 4 years ago

“Poor quality . Not answering questions”

Helpful Report

Posted 4 years ago

“Tried to get any reply or support on vida delay more than 50 days but custoner services is silent”

Helpful Report

Posted 4 years ago

“I applied for Visa since last week, up till now I haven't gotten the Visa and no one is replying me. When I haven't pay I was getting notifications and now I have paid no one is responding”

Helpful Report

Posted 4 years ago

“99% review from peoples experience with you are bad. Why? Please update yourself and be real”

Helpful Report

Posted 4 years ago

“They've had my birth certificate and letter of exemplification for 2 months. I got an email last week asking me for a missing document, the letter of exemplification. THEY LOST IT, which is why it was missing. Now they can't find it. No one is replying to me or giving me any updates. To get a new letter, I'll have to order a new birth certificate, which will take weeks. So after 2 months, I'm not any closer to getting my documents authenticated, in fact, I'm further away than ever. Their customer service is horrible and uninformed. WORST SERVICE EVER. DO NOT RECOMMEND. It's like a bad dream.”

Helpful Report

Posted 4 years ago

“They told me that the visa process would take 4 to 5 days to complete. That was early August. I just got a email (two months later) that the documents have been authenticated and they will send them out. They failed to mention that it be long wait for the authentication due to the pandemic. It would have been faster and a lot cheaper if I had sent the documents on my own. So I would definitely not used them due to the wait time and cost. After Covid-19 and you are in a crunch for time then I would suggest using the agency. But I basically lost money and time due to VisaHQ.”

Helpful Report

Posted 4 years ago

“Mr Rabekah, as discussed in the previous day over phone, I was asked my travelling to Tanzania being stopped because of the delay in receiving visa in time. And at the same time it was asked to return back my fee where your team failed to obtain visa for my travelling. Hence, get me back the fee what I was paid.”

Helpful Report

Posted 4 years ago

Hi Pev, Thanks for reaching out again here. Please send me an email at rebekah.barton@visahq.com so I can forward your details to the appropriate agent to assist you. I look forward to hearing from you! -Rebekah @ VisaHQ

Posted 4 years ago

“S T U P I D ' S T E A M. ROBBERIES...DECOITS.... NOTHING WILL DO....... PUBLIC.... AWAKE....”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“DON'T TRUST THIS CO., THEY ARE VERY INTERESTED TILL THEY GET FEE., LATER ON... NO ONE WILL RESPONS ON YOUR MAILS. PL. BE CAREFUL WITH SUCH STUPIDS. THIS REBEKAH WILL ENTER BACK AGAIN IN REPLY ASKING WHY DON'T YOU INFORM ME.... AND HIS/HER MAIL IS BOUNCING.,”

Helpful Report

Posted 4 years ago

“If negative review option was a available i would given u 100 in that please hire training and development team from amazon and train ur reps they dont even reply after seeing the conversation shame”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“no reply!!! DO NOT TRUST THIS WESITE!!!!!!!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I haven't received my visa or my money back and the phone number they have provided if fake DO NOT TRUST THIS WEBSITE!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“This is fake website I paid 1200 AED to obtain visa for Bahrain they took all the money in advance and now not responding at all. This is fake even you email or call or anything you do they don’t respond even there office address mentioned on the website is fake. I am going to report them to Dubai police 👮‍♂️ Take actions for your hard money it’s not for waste.”

Helpful Report

Posted 4 years ago

Hi Soni, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to Mahmoud at mahmoud.gaber@visahq.ae for assistance. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hi Soni, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to Mahmoud at mahmoud.gaber@visahq.ae for assistance. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“No communication- where are you??”

Helpful Report

Posted 5 years ago

Hi Keith, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You can also contact us anytime at 1-800-345-6541. We look forward to assisting you. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Paid over $200 for "rush" service to get a visa to Cambodia. After 2-3 weeks with no updates and multiple follow-ups on my side, VisaHQ said that Cambodia stopped issuing visas. Okay, good to know. Now I need my passport back! I'm leaving for Croatia in less than a week and have not heard about the status of retrieving my passport which I've already paid for FedEx to ship back to me, VisaHQ just has to get it back from the embassy. Really not a helpful service at all and more stressful than would've been to do on my own.”

Helpful Report

Posted 5 years ago

Hi Nora, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Furthermore, many nations are changing visa requirements, halting rush processing, etc. with no notice due to changing health conditions within their borders. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You can also contact us anytime at 1-800-345-6541. We look forward to assisting you. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“it ao bad this is a scam site i already paud 400$ for sigle entry but nobody will response me in my email so bad i try yo call the number message email live chat but no one response so scam they just accept the payment but only god knows”

Helpful Report

Posted 5 years ago

Hello, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your application. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Due to this, many of our staff members are working an abbreviated schedule and many countries are not currently processing visa applications. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You may also contact me directly at rebekah.barton@visahq.com. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“This is a scam! I paid £280 for them to tell me they could not process any requests. I have tried to contact them in every way possible for three weeks, every single day and no one responds to emails/calls or online chats. TOTAL SCAM!”

Helpful Report

Posted 5 years ago

Hi Robyn, Again, I would like to personally apologize for the poor experience you've had with our services. We strive to exceed clients' expectations and that clearly hasn't happened in your case. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Due to this, many of our staff members are working an abbreviated schedule at this time. I replied to your direct email this morning and I sincerely hope you will consider altering your review. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very bad service I’m ever seen My flight to russia is in 4 weeks And still no visa You taken my money and my time Now I’m lost faith in visa hq What the hell is going on”

Helpful Report

Posted 5 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. When the danger clears, we will assess the situation and handle each case accordingly. Please don't hesitate to contact me directly at rebekah.barton@visahq.com so I can put you in-touch with someone who can help. You can also contact one of our agents by emailing info@visahq.com. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews