Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

“They told me that the visa process would take 4 to 5 days to complete. That was early August. I just got a email (two months later) that the documents have been authenticated and they will send them out. They failed to mention that it be long wait for the authentication due to the pandemic. It would have been faster and a lot cheaper if I had sent the documents on my own. So I would definitely not used them due to the wait time and cost. After Covid-19 and you are in a crunch for time then I would suggest using the agency. But I basically lost money and time due to VisaHQ.”

Helpful Report

Posted 4 years ago

“Mr Rabekah, as discussed in the previous day over phone, I was asked my travelling to Tanzania being stopped because of the delay in receiving visa in time. And at the same time it was asked to return back my fee where your team failed to obtain visa for my travelling. Hence, get me back the fee what I was paid.”

Helpful Report

Posted 4 years ago

Hi Pev, Thanks for reaching out again here. Please send me an email at rebekah.barton@visahq.com so I can forward your details to the appropriate agent to assist you. I look forward to hearing from you! -Rebekah @ VisaHQ

Posted 4 years ago

“S T U P I D ' S T E A M. ROBBERIES...DECOITS.... NOTHING WILL DO....... PUBLIC.... AWAKE....”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“DON'T TRUST THIS CO., THEY ARE VERY INTERESTED TILL THEY GET FEE., LATER ON... NO ONE WILL RESPONS ON YOUR MAILS. PL. BE CAREFUL WITH SUCH STUPIDS. THIS REBEKAH WILL ENTER BACK AGAIN IN REPLY ASKING WHY DON'T YOU INFORM ME.... AND HIS/HER MAIL IS BOUNCING.,”

Helpful Report

Posted 4 years ago

“If negative review option was a available i would given u 100 in that please hire training and development team from amazon and train ur reps they dont even reply after seeing the conversation shame”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“no reply!!! DO NOT TRUST THIS WESITE!!!!!!!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I haven't received my visa or my money back and the phone number they have provided if fake DO NOT TRUST THIS WEBSITE!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to info@visahq.com for assistance from an agent. Alternately, you can contact me directly at rebekah.barton@visahq.com and I can point you in the right direction. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“This is fake website I paid 1200 AED to obtain visa for Bahrain they took all the money in advance and now not responding at all. This is fake even you email or call or anything you do they don’t respond even there office address mentioned on the website is fake. I am going to report them to Dubai police 👮‍♂️ Take actions for your hard money it’s not for waste.”

Helpful Report

Posted 4 years ago

Hi Soni, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to Mahmoud at mahmoud.gaber@visahq.ae for assistance. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hi Soni, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Thus, our offices are operating with both limited hours and limited staff. Please reach out to Mahmoud at mahmoud.gaber@visahq.ae for assistance. We look forward to helping you clear-up whatever issues are impacting your order! Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“No communication- where are you??”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You can also contact us anytime at 1-800-345-6541. We look forward to assisting you. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Paid over $200 for "rush" service to get a visa to Cambodia. After 2-3 weeks with no updates and multiple follow-ups on my side, VisaHQ said that Cambodia stopped issuing visas. Okay, good to know. Now I need my passport back! I'm leaving for Croatia in less than a week and have not heard about the status of retrieving my passport which I've already paid for FedEx to ship back to me, VisaHQ just has to get it back from the embassy. Really not a helpful service at all and more stressful than would've been to do on my own.”

Helpful Report

Posted 4 years ago

Hi Nora, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your order. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Furthermore, many nations are changing visa requirements, halting rush processing, etc. with no notice due to changing health conditions within their borders. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You can also contact us anytime at 1-800-345-6541. We look forward to assisting you. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“it ao bad this is a scam site i already paud 400$ for sigle entry but nobody will response me in my email so bad i try yo call the number message email live chat but no one response so scam they just accept the payment but only god knows”

Helpful Report

Posted 4 years ago

Hello, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your application. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Due to this, many of our staff members are working an abbreviated schedule and many countries are not currently processing visa applications. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. You may also contact me directly at rebekah.barton@visahq.com. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“This is a scam! I paid £280 for them to tell me they could not process any requests. I have tried to contact them in every way possible for three weeks, every single day and no one responds to emails/calls or online chats. TOTAL SCAM!”

Helpful Report

Posted 4 years ago

Hi Robyn, Again, I would like to personally apologize for the poor experience you've had with our services. We strive to exceed clients' expectations and that clearly hasn't happened in your case. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. Due to this, many of our staff members are working an abbreviated schedule at this time. I replied to your direct email this morning and I sincerely hope you will consider altering your review. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very bad service I’m ever seen My flight to russia is in 4 weeks And still no visa You taken my money and my time Now I’m lost faith in visa hq What the hell is going on”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. When the danger clears, we will assess the situation and handle each case accordingly. Please don't hesitate to contact me directly at rebekah.barton@visahq.com so I can put you in-touch with someone who can help. You can also contact one of our agents by emailing info@visahq.com. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Wrong informations , not updated,so be carefully, معلومات مغلوطة”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to sincerely apologize for the problems you've been having with your order. As you undoubtedly know, we, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. This means many of our offices are operating at limited capacity at this time. Furthermore, many visit requirements are changing quickly due to global health regulations. We are working feverishly to keep our website up-to-date. For assistance, please reach out to an agent directly at info@visahq.com. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“You charge me twice on my single entry visa to Russia”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين نصابين”

Helpful Report

Posted 4 years ago

مرحبا، أود أن أعتذر عن أي مشاكل واجهتها مع طلبك الأخير. نريد المساعدة في حل المشكلة. يرجى التواصل مع وكيل على info@visahq.com في أقرب وقت ممكن. مرة أخرى ، اعتذاري المخلص ، Rebekah في VisaHQ

Posted 4 years ago

“Before Visahq was the best in terms of customer service but now I didn’t understand what is going on to the extent that they can’t even listen to their customer’s complaint or to take immediate action on customer’s problem. I am disappointed!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your order. Don't hesitate to reach out to me personally at rebekah.barton@visahq.com with additional information regarding your problem. I will make sure you are directed to someone who can assist you. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I paid the 11 day turnaround passport fee and went to the post office (acceptance agency) today to do a “hand carry”. The manager of the USPS contacted the State Dept. regional office who told him NO ONE is allowing carriers or outside approved vendors right now. After he saw what they were requiring us to place in another packet in addition to the sealed “official” packet, another signed application, legal proof of citizenship, proof of identity (originals), plus another photo and an additional signed form. The post office supervisor said he would not stamp and approve my passport application if I used this company. He said it was most likely fraud. If the company is kind enough to refund me the $184 I paid them this morning I will update this review.”

Helpful Report

Posted 4 years ago

Hi Evelyn, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you weren't fully satisfied with the level of service you received. Your refund has been approved by our Washington D.C. headquarters. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I have a Visa Visa to enter Hong Kong these days Hong Kong can enter the country by any visa.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you are dissatisfied with the service you received. Visa requirements can change quickly. To find out why your application was processed if you did not need a visa, please reach out to an agent directly at info@visahq.com. Again, my sincere apologies and I hope our customer support team is able to further assist you. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“It’s been 3 months since I have applied for the tourist visa and there is no update from your side you people at least need to update or give some information regarding the application this is totally wrong”

Helpful Report

Posted 5 years ago

Hi Dinesh, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not received an update regarding your application. Remember, you can always login to your VisaHQ customer portal to see the most recent status of any visa application. We, like all other companies in the travel industry, have been greatly affected by the global coronavirus pandemic. When the danger clears, we will assess the situation and handle each case accordingly. If you have any pressing questions, please reach out to an agent directly at info@visahq.com. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews