VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,934 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use, very helpful, visa accepted on first try, entire process completed in just over a week”

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Posted 6 years ago

Hi Yvette, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process from start to finish. We hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The process of applying for the online visa was quite straight forward. The VisaaHQ site is also quite easy to navigate. I was able to upload required documents quite easily and I’m not the most tech savvy person. The best thing is the record response time. A few minutes after uploading my application, I got an email response and in about 24hours, I received an email confirmation about the completion of the process.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ! We're glad you had an excellent experience with our online application process and we sincerely hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good liaison with me. All went well.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The visa arrived yesterday, which is much faster than what I expected. The whole process was very smooth. Always received prompt response from Adam in San Francisco office. Great service, highly recommended!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience working with Adam to obtain your visa and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“As a returning client ,very happy with service! Thanks a lot.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you have had multiple great experiences with our services and we hope to continue to serve you. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good prompt response”

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Posted 6 years ago

Hi Radha, Thanks for reviewing VisaHQ. We're glad you had an excellent experience and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent response time from VisaHQ representatives regarding any question's that I had. Fast and Efficient turnaround time. The request took a little over 7 days because the email request for additional information was in my spam folder.”

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Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience overall with our services and we hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The communication and information from VisaHQ was excellent.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience obtaining your visa through us and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very pleased with the people who work there they were very helpful couldn’t do enough for me fantastic and helpful staff”

Helpful Report

Posted 6 years ago

Hi Jean, Thanks for reviewing VisaHQ! We're glad you had an excellent experience working with our team and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Awesome service. Took care of everything. Polite and patient.”

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Posted 6 years ago

Hi Michael, Thanks for sharing your review of VisaHQ. We're glad our team was able to assist you and we hope you use our services again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very efficient and helpful friendly super quick A pleasure to do business with.”

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Posted 6 years ago

Hi Patrick, Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This was the first time that I had to do this. I was impressed by how I was kept informed as to the status of my application. Also, when I had a question and talked to an employee (there were a couple of phone calls and different employees), I was politely and professionally received and the questions answered. I would recommend VisaHQ.”

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Posted 6 years ago

Hi Karin, Thanks for taking the time to review VisaHQ. We're glad you had a great first experience with our application process and that our team members were able to assist you with your inquiries. We sincerely hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Stanislas took our photos, helped input the Russian visa applications and saved the day and our long trip in from Calaveras County. He was very knowledgeable and charming, turning a potential disappointment into SUCCESS 👏😊👍”

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Posted 6 years ago

Hi Kathy, Thanks for reviewing VisaHQ. We're glad to hear you had a great experience with Stanislas and that you were able to obtain your Russian visas via our application process. We hope you will return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very fast service”

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Posted 6 years ago

Hi Michael, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope you'll return! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Reasonably easy to navigate web site. Had difficulty doing 2 visas at the same time. The toll free number was helpful once, but did not receive good guidance from one agent, who was abrupt with us. Received visas in very timely manner and very good with e mail updates.”

Helpful Report

Posted 6 years ago

Hi John, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any issues you experienced and for the fact that your experience wasn't 100% satisfactory. Rest assured that reviews like yours help us improve both our website and the level of customer service we provide. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Found the service friendly and very efficient after a slight hiccup at the start when the person who answered on the switchboard seemed ponderous and unsure of where to direct me but overall very satisfied”

Helpful Report

Posted 6 years ago

Hi John, Thanks for sharing your feedback regarding VisaHQ. We're glad to hear you had a good experience overall and would like to experience with any issues you initially had. We hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very easy process for a visa, only took 10 mins.”

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Posted 6 years ago

Hi Michael, Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience with our application process and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I would give VisaHQ a 10-star. A satisfied friend recommended them to me. Now I too am very happy to recommend VisaHQ to all. Smooth, hassle-free, reasonably priced. Very responsive and helpful customer service.”

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Posted 6 years ago

Hi Gautam, Thanks for sharing your review of VisaHQ! We truly appreciate your kind words and are thrilled to hear you had such a great experience with our services. We look forward to serving you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It was exceptional service provided by the staff of VisaHq: prompt response on my emails, attentiveness to all details and courteous communication. I received my visa as promised within 10 business days. Thank you very much! I will use your service in the future. Elvira Wright”

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Posted 6 years ago

Hi Elvira, Thanks for reviewing VisaHQ. We're so glad to hear you had a great experience working with our team and we look forward to serving you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It more then met my expectations, the service was superb!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience with our team and we hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,934 reviews