Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

“The process was very confusing and we had to go back and forth with amended documentation several times. I would have liked the staff to be more specific about what was needed in the email notification instead of having to chat back and forth to get the details.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any issues you experienced while submitting your application. We strive to make the process as seamless as possible for clients like you and I want you to rest assured that reviews like yours help us improve our services across the board. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This is the first time that I have used your services. My colleague, Katrina Hegge recommended that I contact you and I was very pleased with the results.”

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Posted 6 years ago

Hi Mary, Thanks for sharing your review of VisaHQ. We are so glad to hear about Katrina's recommendation and we're thrilled that you had an excellent experience with our services. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“prompt service!”

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Posted 6 years ago

Hi Susan, Thanks for reviewing VisaHQ. We're glad you had a great experience and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“No translation to English.”

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Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent support and great customer service. Appreciate the effort! Kudos to the team at VisaHQ. Definitely recommended!”

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Posted 6 years ago

Hi Suraj, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and our team. We sincerely hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Rest was well streamlined. however the behavior of the delivery personnel was not professional. He was rude on calls and mentioned to call all the other Uber members to come and collect the visas from the recpetion instead of calling himself. Also mentioned that he will leave and cant wait as he has a lot of work”

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Posted 6 years ago

Hi Mallika, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any negative experiences you had with a VisaHQ staff member. We strive to go above and beyond for our clients and this is not up to our customer service standard. If, however, a courier delivered your documents to you, the situation is, unfortunately out of our control and you will need to contact that delivery service. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Service was great. I was missing documents and they let me know what I was missing then turned in the application for me!”

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Posted 6 years ago

Hi Ana, Thanks for sharing your review of VisaHQ. We're glad to hear our team was able to assist you in making sure your application was complete and that you had a great experience overall! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Got Brazil eVisa in under 24 hours!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a wonderful experience obtaining your e-visa and we wish you a wonderful trip to Brazil! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Keep up the good work.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We appreciate your kind words and hope you will use our services again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast, Great service, good follow up when we had an issue. would use again!!!”

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Posted 6 years ago

Hi Dorian, Thanks for reviewing VisaHQ. We're glad to hear our team was able to assist you with a problem and that you had an excellent experience overall. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Well trained and efficient staff. Delivered as promised on their website”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Louise was doing the best job and even called me :-) Very satisfied!”

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Posted 6 years ago

Hi Anna-Lena, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Louise and we hope you'll use our services again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Rachit was super helpful throughout the process. I'd love to have Rachit assist me in any future visa application processes”

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Posted 6 years ago

Hi Anusha, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with Rahit and we look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall great experience... some hiccups but overall I was satisfied.”

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Posted 6 years ago

Hi Fazal, Thanks for reviewing VisaHQ. Although I would like to apologize for any problems you experienced while applying for your visa, I'm glad to hear you had a good experience overall. If you ever have problems with our process, don't hesitate to reach out to your local VisaHQ office or to info@visahq.com for assistance at any time! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My first choice will always be VisaHQ!!!”

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Posted 6 years ago

Hi Latrina, Thanks for reviewing VisaHQ. We're glad you've had exceptional experiences with our services and we look forward to continuing to work with you in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Happy with the service and informations”

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Posted 6 years ago

Hi Vijay, Thanks for reviewing VisaHQ. We're glad to hear you had a good experience with our services and we hope you return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy, efficient, responsive with questions and faster than I expected!”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had a great experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai ...Worst company ever to deal with ...”

Helpful Report

Posted 6 years ago

Hi Prasad, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. Our team makes every effort to go above and beyond for our clients and I'm sorry you don't feel that happened in your case. Upon looking into your order, I see your application was submitted to Bahraini authorities within mere hours of being completed. Unfortunately, the VisaHQ team has no control over processing once applications are handed over to government agencies; visas are issued solely at their discretion. Bahrain, in particular, is known to reject visa applications for no apparent reason and I am sincerely sorry your application was not accepted. I hope this has provided some clarification and that you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai, The worst guys to approach for Visa assistance, 100% fake , no genuinity at all. I will never ever recommend these guys, unless someone want to risk their money as a service charge to them. I approached them thinking that they will provide a professional support and get the visa process done in a proper way, they were prompt till the payment, later that I had to push them hard for updates, even responses were unacceptably slow, all they care about is good feedback and follow up for better online review each time we try to reach them. In my case i have so many doubts about their service, the moment I made the payment, they said the application is submitted to the Embassy for visa process, don't know how that happen in within a minute, before payment they told their visa experts will contact us guide us for proper submission, nothing happened. I doubt they have not filled the correct names on the forms. After much follow up, i got a mail that both my visa applications got rejected, and they have no valuable reason for the rejection. Such an unprofessional guys, I would strongly recommend the readers of this post and my friends to never ever try this guys(VisaHQ Dubai).”

Helpful Report

Posted 6 years ago

Hi Prasad, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. Our team makes every effort to go above and beyond for our clients and I'm sorry you don't feel that happened in your case. Upon looking into your order, I see your application was submitted to Bahraini authorities within mere hours of being completed. Unfortunately, the VisaHQ team has no control over processing once applications are handed over to government agencies; visas are issued solely at their discretion. Bahrain, in particular, is known to reject visa applications for no apparent reason and I am sincerely sorry your application was not accepted. I hope this has provided some clarification and that you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great service and amazing staff. Thank you for helping me get my visa.”

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Posted 6 years ago

Hi Jayant, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we sincerely hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews