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VisaHQ Reviews

4.4 Rating 3,934 Reviews
85 %
of reviewers recommend VisaHQ
Company Reviews Product Reviews
157
 Metrics Info
4.4
Based on 3,934 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read VisaHQ Reviews

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Eugene G
Verified Buyer
“The process was shockingly easy! Communication was great whether by phone or email. I enquirer with 2 other agencies but fortunately the ease of contact convinced me VisaHQ was my choice. The whole process including delivery took 10 days.”
Helpful Report
Posted 6 years ago
Hi Eugene, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and received your visa promptly! We sincerely hope to serve you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Aaron P
Verified Buyer
“The Dublin Branch was very helpful in processing my Visa application for China”
Helpful Report
Posted 6 years ago
Hi Aaron, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our Dublin office and we wish you a wonderful trip to China. We hope you will use our services again in the future. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Tracey A
Verified Buyer
“I honestly cannot believe how easy you made it to get my Visa for India. AND delivered in 2 days!!! Absolutely amazing! Thank you so much! I’m a full time travel agent and you will now be my very first recommendation for all my clients.”
Helpful Report
Posted 6 years ago
Hi Tracey, Thanks for sharing your review of VisaHQ. We're glad to hear you had a great experience obtaining your Indian visa and we sincerely appreciate you spreading the word about our services. We look forward to working with you again! Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Brian B
Verified Buyer
“After applying I found out Brazilian law changed and a Visa is no longer required.is this true?if so can I be refunded?”
Helpful Report
Posted 6 years ago
Hi Brian, Thanks for reaching out to VisaHQ. This tentative change to Brazilian policy will be effective June 17, 2019. If you will be arriving in the country prior to that date, current visa policies still apply. If you have additional questions, don't hesitate to reach out to your nearest VisaHQ office. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Sakhile P
Verified Buyer
“Thank you for the fast turnaround.”
Helpful Report
Posted 6 years ago
Hi Sakhile, Thanks for reviewing VisaHQ. We're glad you had an excellent experience and we hope to serve you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Aisha J
Unverified Reviewer
“This is the best place to get a visa, first I was scared because I saw it online but I give it a shot and I would never regret it ♥️thank you for your help and I’ll for sure come back for another visa ♥️Highly recommend. You won’t Regret.”
Helpful Report
Posted 6 years ago
Hi Aisha, Thanks for taking the time to review VisaHQ. We're glad you decided to give us a chance when you first saw our information and we look forward to continuing to serve you in the future! Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Verified Buyer
“Despite being assured we would receive the visa by 5.45pm on Monday, it didn't arrive until midday on Tuesday.”
Helpful Report
Posted 6 years ago
Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that your visa was not delivered on the appropriate day. I would, however, like to remind you that our team is not responsible for courier delays once we have handed our clients' documents over to their desired delivery services. Again, my sincere apologies, and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
LAILA E
Verified Buyer
“The whole process was very smooth and as promised, excellent customer service received from the staff Randy & Ludelyn - Thanks”
Helpful Report
Posted 6 years ago
Hi Laila, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with Randy and Ludelyn and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Verified Buyer
“VisaHQ was very courteous and prompt in expediting my visa application. I received my visa within eight days! Needless to say, I was very pleased.”
Helpful Report
Posted 6 years ago
Hello! Thank you for sharing your review of VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Hazel W
Verified Buyer
“An easy application to complete. Great support when needed and such efficiency in processing the visa.”
Helpful Report
Posted 6 years ago
Hi Hazel, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Unverified Reviewer
“Alaa is helpful. Thanks.”
Helpful Report
Posted 6 years ago
Hello! Thanks for reviewing VisaHQ. We're glad to hear Alaa was able to assist you and we hope to serve you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Verified Buyer
“Fast processing of the Visa, professional staff on time delivery.”
Helpful Report
Posted 6 years ago
Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process from start to finish and we hope you return in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
HASSAN M
Verified Buyer
“Very fast response. Follow up very good.”
Helpful Report
Posted 6 years ago
Hi Hassan, Thanks for sharing your feedback about VisaHQ. We're glad to hear you had an excellent experience with our services and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Unverified Reviewer
“Hong Kong branch might be a scam considering that no information about their offices is given and the phone number is a Mainland one. No one ever replied to me online or picked up the phone. The only thing I could do on the website is to pay for the service - smart :D”
Helpful Report
Posted 6 years ago
Hello, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any problems you experienced while trying to submit your application. To clarify, our Hong Kong address has not been listed on our website as we are using a partner with a non-solicitation agreement. We will add it right away thanks to your review. Furthermore, the phone number is a non-geographic one, since our Shanghai team often handles communication with Hong Kong clients. It is important to note that only local charges will apply to Hong Kong residents. To provide you with a bit of background about the company, VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Verified Buyer
“Busy place, but good communications & dealt with effeciently”
Helpful Report
Posted 6 years ago
Hello! Thanks for leaving your review of VisaHQ. We're glad you had a good experience obtaining your visa through us and we hope to serve you again. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Jean
Verified Buyer
“Lovely staff very easy to deal with very helpful”
Helpful Report
Posted 6 years ago
Hi Jean, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Verified Buyer
“VisaHQ is excellent, fast and simple. Strongly recommended”
Helpful Report
Posted 6 years ago
Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our application process and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Adil Q
Verified Buyer
“The team gave me clear instructions, was prompt when I needed help and shared updates when timelines changed.”
Helpful Report
Posted 6 years ago
Hi Adil, Thanks for taking the time to review VisaHQ. We're glad you had a great experience with our team and appreciated the updates you received regarding your application. We hope to serve you again! Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Jean
Verified Buyer
“Very helpful staff”
Helpful Report
Posted 6 years ago
Hi Jean, Thanks for reviewing VisaHQ multiple times! We truly appreciate your kind words and are thrilled you had such a great experience with our team. We hope to serve you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Anonymous
Verified Buyer
“I found this website through searching for several and I regret not choosing a different one. I called several times asking questions about the visa process because it was my first visa and I was lied to, I don't know if it was intentional or not but I felt the agents told me what I wanted to hear for me to submit my application and pay 200 dollars extra. They told me to substitute some documents and it would work, to only send originals. Now my visa was cancelled I lost over 1k in cancellation fees, passport fees, plane ticket, visa fees, and the Consulate won't return my W-2 form because I didn't send a copy I sent the original how VisaHQ had told me. When I emailed VisaHQ about this they said they couldn't do anything because my case was closed and they no longer had to deal with it, I need my W-2 form so I emailed the consulate and now I am in another legal process to retrieve my W-2 form. Going through VisaHQ has given me nothing but headaches, if they had told me from the beginning the papers you have won't be sufficient there is no way around the requirements I would had saved a lot of money, now they blame it on me and say remember there is no refund. It's ridiculous I will find a different way to make my visas in the future.”
Helpful Report
Posted 6 years ago
Hi Leticia, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the various problems you experienced with your application. We strive to exceed our clients' expectations and I am sorry that didn't happen in your case. Our goal is to make the application process entirely seamless, not to add more stress; please rest assured that your review will help us improve. If there is anything I can do to further assist you at this time, please don't hesitate to reach out to me at stan@visahq.com. Again, my apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Stan for VisaHQ
Posted 6 years ago
VisaHQ is rated 4.4 based on 3,934 reviews
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