VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,933 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,933 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thanks Latika for her response and status update in every few mins even after the office hours which gave us the confidence to opt your service again in the future as well. This first-time service from Visa HQ come on time through which we got the Saudi Visa within our time period. This was not possible without her hard work and tremendous client engagement towards us.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Latika and we're thrilled to hear she went above and beyond to help you obtain your Saudi Arabian visas. We hope you will choose our services again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“A seamless process to acquire the necessary documents for a trip. Other than a litany of questions, a very expedient and trouble free experience.”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had a good experience with our services. I would like to clarify that the questions that are asked are required by each country's consulate; they are not developed by VisaHQ. I hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Your workers were absolutely great. When they rejected my photo, they told me what is wrong with it so it was easy to fix my problem I liked the fact you guys have on-line help which other sites do not have Thank you to everybody”

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Posted 6 years ago

Hi Sugako, Thanks for reviewing VisaHQ! I'm glad to hear the team was able to assist you throughout the application process and that you had an excellent experience. I did notice, however, that you only rated our services one star. If you have any problems you'd like to discuss, don't hesitate to reach out to our customer care team at 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“All in all, thank you very much for the processing of my husband's and my visas for our upcoming trip. Not great: Some instructions for the online form weren't as clear as they could have been. When I called for clarification, I would sometimes get a really knowledgeable representative; on one occasion, not so much. But still OK. I was unhappy, however (and I acknowledge this was probably an error on my part), that my online form disappeared after I had printed out the completed application and FedEx label. I received an email a few hours later asking me to complete my online form. When I called VisaHQ, I was told the form was no longer in the system (even though I was holding the printed application that had resulted from the form). Stuff happens; I have no idea what may have occurred to cause my form to disappear. I redid it and finally mailed in our two applications. Great: The best part of the process, by far, were the email notifications every step of the way once VisaHQ received our applications. And the very timely manner in which we received our visas. I may have struggled through your online process, but the ultimate outcome was great. Thank you.”

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Posted 6 years ago

Hi Christine, Thanks for taking the time to review VisaHQ. I would like to personally apologize for any inconsistencies you experienced while working with our customer service team and for the glitch that occurred after you filled out your initial application. Rest assured that feedback like yours helps us improve in every area. I am, however, glad to hear you had a positive experience overall and I sincerely hope you'll return next time you require travel documents. We wish you an enjoyable upcoming trip! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Ok experience but not enough information on the process and how to find things you need.”

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Posted 6 years ago

Hi Zoe, Thanks for reviewing VisaHQ. I'm glad to hear you had a good experience overall, but I would like to apologize for any problems you had while filling out your application. We strive to make the entire process as seamless and easy as possible in order to avoid confusion. Remember, if you ever have any questions, our U.S.-based customer service team is available at 1-800-345-6541 and is always happy to provide assistance. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I was very pleased with the service we received securing our tourist visas for China. The computerized information transfer was easy and Carlos was great at answering questions, timely responses and following through with us on receipt the visas from the consulate. Thanks for everything. We should receive our passports back on Monday; didn't anticipate the need for Saturday delivery. Hopefully it will arrive on-time.”

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Posted 6 years ago

Hi Harold, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with Carlos while applying for your Chinese visas. We sincerely hope you will choose VisaHQ's services again in the future and we wish you a wonderful trip to China! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy process and quick turnaround”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great”

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Posted 6 years ago

Hi Kevin, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

Hi Kevin, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I got my documents in time and they kept good communication with updates”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Lost connection during payment after waiting for long time! I do not know if payment was completed or not!! Please contact me urgently.”

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Posted 6 years ago

Hi Omar, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you experienced while waiting for your payment to process. Please contact our Dubai office directly at +971 4 375 0400 for assistance. Thank you for choosing VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very fast and efficient service. The only criticism, and it’s only a small point is I had a little trouble understanding some of the grammar used over the phone, but then I am ‘ an ol’guy ‘”

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Posted 6 years ago

Hi Richard, Thanks for reviewing VisaHQ. I'm glad to hear you had a great experience with our services overall. Rest assured that feedback like yours helps us improve our customer service. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“My main issue with VisaHQ is that when the team was unable to deliver my Visa by the promised deadline of Friday, there was no communication from the team. If I hadn’t been proactive, my visa would have been delivered on Monday and I would have missed my flight. As part of visa application, the team has my flight itinerary and was aware of the timing. Going forward, I would only recommend VisaHQ if they fix this issue.”

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Posted 6 years ago

Hello, Thanks for taking the time to review VisaHQ. I would like to personally apologize for the delivery issues you experienced. We strive to make the application process seamless for our clients and that clearly didn't happen in your case. Unfortunately, once our team hands packages over to courier services, we have no control over delays in processing or delivery. I am sorry you were not kept updated in a timely fashion; rest assured that reviews like yours help us improve. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had a very positive experience with Visa HQ! Their frequent status updates are very helpful each step of the way!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very responsive and committed. Always ready to help!”

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Posted 6 years ago

Hi Maria, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Kunal and the VisaHQ team were extremely helpful and super efficient. Highly recommend!”

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Posted 6 years ago

Hi Armaan, Thanks for sharing your review of VisaHQ. We're glad Kunal and the rest of the staff were able to assist you with your order and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very prompt and helpful with my questions.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My Saudi Arabia Business visa application was multiple entry valid for 5 years - what I received was single entry valid for 90 days costing same visa fee and service charges. Why did VisaHQ accept this and not advocate for issuing the requested visa ? This is a waste of $ 400+ as I will not be traveling there in next 90 days ! Service was extremely fast but what good is that if the visa is incorrect ?”

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Posted 6 years ago

Hi Mukesh, Thanks for taking the time to share your feedback. I would like to apologize for the fact that you were not 100% satisfied with your VisaHQ experience. Unfortunately, visa validity is determined by each country's embassy or consulate and VisaHQ's team does not have any control over that aspect of visa issuance. I'm sorry did not receive the visa you were hoping to obtain, but rest assured that your visa agent will assist you by answering any questions you may have about the process. Again, my sincere apologies for this issue. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“GREAT”

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Posted 6 years ago

Hi Jarrett, Thanks for reviewing VisaHQ. We're glad you had a five-star experience and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very efficient service :)”

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Posted 6 years ago

Hi Helene, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The process was shockingly easy! Communication was great whether by phone or email. I enquirer with 2 other agencies but fortunately the ease of contact convinced me VisaHQ was my choice. The whole process including delivery took 10 days.”

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Posted 6 years ago

Hi Eugene, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and received your visa promptly! We sincerely hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,933 reviews