VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,033 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE! They put someone else's picture on my Gambian visa. Now my business trip to West Africa is ruined, and I paid hundreds of dollars for the service. >:-( If you can do the job yourself, do it. Otherwise, you might be out of a trip.”

Helpful Report

Posted 6 years ago

Hi Maryann, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the mistake that was made regarding your visa photo and for the severe inconvenience it has caused you. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Maryanna, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the mistake that was made regarding your visa photo and for the severe inconvenience it has caused you. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“"Excellent service provided by visahq agent Lata joshi"”

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Posted 6 years ago

Hi Amar, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Lata and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The service is very quick with full support end to end.”

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Posted 6 years ago

Hi Saurabh, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Helpful,quick and efficient”

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Posted 6 years ago

Hi Jennifer, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fantastic service, they were able to answer all my questions and connection with them put my anxiety at ease. The process at the at BLS VISA was nice and simple. My documents were checked beforehand and a representative queued up for me - I was waiting less than an hour. Only slightly negative feedback was in regards to communication: Because of the slight language barrier between myself and the staff, things got a little frustrating for both parties (over the phone). And With Jarmon, my representative on the day, there was miscommunication and I met him a little late but the appointment still was smooth Thanks l!”

Helpful Report

Posted 6 years ago

Hi Stephen, Thanks for taking the time to review VisaHQ. I'm glad to hear you had a great experience with our services overall, but I would like to apologize for any issues you experienced while communicating with our team members. We take feedback like yours seriously and appreciate you sharing your experience! We hope you'll use VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“In the beginning I wasn't sure but I glad I did because my application was handled with such professionalism and promptness. I had my Visa with ease because of the work that was done behind the scene by Visa hq”

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Posted 6 years ago

Hi Baisheka, Thanks for reviewing VisaHQ. We're glad our team was able to ease any fears you had regarding our services and we sincerely hope you return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“excellent service and prompt communication”

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Posted 6 years ago

Hi Avraham, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I did had a good experience with visaHQ on getting my visa application done in good time”

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Posted 6 years ago

Hi Ogbuka, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“fast response. Thanks”

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Posted 6 years ago

Hi Harlan, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Amazing and quick service! Always in touch and helpful. Happy with them many many years!”

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Posted 6 years ago

Hi Tatiana, Thanks for taking the time to review VisaHQ. We would like to thank you for your loyal patronage and look forward to continuing to help you see the world for years to come! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“V responsive”

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Posted 6 years ago

Hi Daniel, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service, very patient and helpful”

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Posted 6 years ago

Hi Diarietou, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It is my first time to use VisaHQ and it seem easy apply it without stress and worry. I like it. 👍🏽”

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Posted 6 years ago

Hi Fadumo, Thanks for taking the time to review VisaHQ. We're glad you had an excellent first experience with our team and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good and prompt service.”

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Posted 6 years ago

Hi Sonali, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“This is the first time that I have used your services. They are very reliable & supportive. i got my visa within the time which is expected .”

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Posted 6 years ago

Hi Vikee, Thanks for reviewing VisaHQ .We're glad you had a great first experience with our services and we sincerely hope you will return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very easy to use! Very helpful and friendly staff.”

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Posted 6 years ago

Hi Melinda, Thanks for sharing your feedback about VisaHQ. We're glad you had an excellent experience with our team and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I found the website difficult to navigate. I made a mistake and it was very difficult to correct”

Helpful Report

Posted 6 years ago

Hi Mary, Thanks for sharing your review of VisaHQ. I would like to personally apologize for any problems you had with our online application system. We do our best to make the process as seamless as possible for clients like you and we hate to hear about unexpected issues! Remember, our U.S.-based customer support team can be reached at 1-800-345-6541 and you can always reach out to info@visahq.com for assistance as well. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This is the third time I have used VisaHQ to get a visa. They are very reliable and trustworthy.”

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Posted 6 years ago

Hi Thomas, Thanks for sharing your review of VisaHQ. We're glad you have had multiple positive experiences with our services and we hope to work with you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Over all straight forward service and got my visa back sooner than expected which was great! Y’all are amazing!”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had a wonderful experience with our services and we hope you'll return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“First of all, thank you very much VisaHQ, I just got my US tourist visa and I'm so excited. I'm especially grateful to Laura, who from the very beginning was very very helpful, and so friendly, and she explained everything in detail with so much patience. I know from previous experience that visa applications can be very stressful.... at least mine were very stressful. But Laura did everything so carefully and meticulously. I must also add that she is also a very humble person. After she filled in the online application, she asked me to double check over and over gain and usually no agency does that. That shows quality in service and dedication. If I would need anything else in the future regarding a visa, I would definitely come back to VisaHQ. Thank you VisaHQ. And thank you so much Laura.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're so glad to hear you had an excellent experience working with Laura to obtain your United States visa. We wish you a wonderful vacation and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,033 reviews