VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,933 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,933 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service by Raja, poor follow up by Amio. Overall bad customer experience. Later I found that VisaHQ is outsourcing the process to Rangoon Air Travel Pte Ltd. I will never use VisaHQ again and will definitely not recommend VisaHQ to anyone.”

Helpful Report

Posted 6 years ago

Hi Tondy, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any problems you experienced with your application and with our customer service team. We strive to exceed our clients' expectations and that obviously didn't happen in your case. Each of our customers has a dedicated visa agent; we do not outsource processing to other agencies. If you have specific questions regarding what happened with your order, please contact our Singapore office directly at +65 3159 0036 to discuss your situation. Or, alternatively, reach out to me at stan@visahq.com for assistance. Again, my sincere apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easily executed”

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Posted 6 years ago

Hi Saloni, Thanks for reviewing VisaHQ. We're glad to hear you had a positive experience with our services and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Wish we went though you in the first place”

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Posted 6 years ago

Hi James, Thanks for sharing your review of VisaHQ. We are so glad to hear you had an excellent experience with our services and we sincerely hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The process provided a very poor experience. There was no proper communication on the steps. Miscommunication when the pick-up of the passport, no status update during the processing time, I had to follow-up twice with no answer by e-mail until I reached out by chat. The duedates provided were not honored. Overall a very frustrating experience.”

Helpful Report

Posted 6 years ago

Hi Jefferson, Thanks for reviewing VisaHQ. I would like to personally apologize for the issues you experienced with your application. We strive to provide all of our clients with timely updates regarding processing and I am sincerely sorry that didn't happen in your case. Unfortunately, once applications have been turned over to the appropriate government agencies, our team does not have any control over processing times or setbacks. We do, of course, provide our clients with as many progress updates as possible. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The service was as advertised -- very professional, quick, and responsive. Thank you!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great experience!”

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Posted 6 years ago

Hi Linda, Thanks for reviewing VisaHQ! We're glad you had a great experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy and quick”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very good service ,the staffs very very clear with the documents and all other stuff.”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Best service they are professional and serious”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Best service they are professional and serious thank you again”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service & employees is nice too 👍”

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Posted 6 years ago

Hi Uum, Thanks for reviewing VisaHQ! We're glad you had a great experience working with our team and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Quick, efficient, and the possibility of getting real feedback from real people. Definitely worthwhile. This is not my first time using VisaHQ, and it will certainly not be my last.”

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Posted 6 years ago

Hi David, Thanks for sharing your review of VisaHQ. We're glad you've had consistently good experiences with our services and we look forward to continuing to serve you when you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Alaa was very helpful and provided me with the information needed so promptly.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience working with Alaa and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I got my Indian e-business Visa within 24 hours”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we wish you a productive trip to India! We hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I got my”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“WONDERFUL company to work with. Josephine was a great person to work with. Recommended your company to all my friends. Don Bryant”

Helpful Report

Posted 6 years ago

Hi Don, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with Josephine and we appreciate you spreading the word about our services! We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not happy right now with your customer service! I have not been able to get any help for two days!”

Helpful Report

Posted 6 years ago

Hi Carol, Thanks for reaching out to VisaHQ. I would like to personally apologize for any problems you've been having reaching a customer service agent. We strive to respond to all inquiries in a timely fashion and I regret that hasn't happened in your case. If you are unable to get in touch with your dedicated visa agent or with our U.S.-based client relations team at 1-800-345-6541, don't hesitate to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Very good service. Miriama was very helpful”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad Miriama was able to assist you with your order and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good value. Well organized. Responsive. But, would have liked easier access to speaking with a representative by telephone.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to apologize for any problems you had with our phone-based customer service. We strive to answer all calls promptly and feedback like yours helps us improve. We hope you'll choose VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Initially, when I made a few phone calls with questions, a couple of the people who answered the phone had a tone that seemed to say: "dumb question", Almost made me choose a different company. But, once I was able to get the applications to you, the woman doing the actual processing was great.”

Helpful Report

Posted 6 years ago

Hi Candace, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the negative experience you initially had with our customer care team. We strive serve our clients with the utmost professionalism and that clearly didn't happen in your case. I am, however, glad to hear you had a great experience with your dedicated visa agent. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,933 reviews