VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,933 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,933 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

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“Easy, efficient, responsive with questions and faster than I expected!”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had a great experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai ...Worst company ever to deal with ...”

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Posted 6 years ago

Hi Prasad, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. Our team makes every effort to go above and beyond for our clients and I'm sorry you don't feel that happened in your case. Upon looking into your order, I see your application was submitted to Bahraini authorities within mere hours of being completed. Unfortunately, the VisaHQ team has no control over processing once applications are handed over to government agencies; visas are issued solely at their discretion. Bahrain, in particular, is known to reject visa applications for no apparent reason and I am sincerely sorry your application was not accepted. I hope this has provided some clarification and that you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai, The worst guys to approach for Visa assistance, 100% fake , no genuinity at all. I will never ever recommend these guys, unless someone want to risk their money as a service charge to them. I approached them thinking that they will provide a professional support and get the visa process done in a proper way, they were prompt till the payment, later that I had to push them hard for updates, even responses were unacceptably slow, all they care about is good feedback and follow up for better online review each time we try to reach them. In my case i have so many doubts about their service, the moment I made the payment, they said the application is submitted to the Embassy for visa process, don't know how that happen in within a minute, before payment they told their visa experts will contact us guide us for proper submission, nothing happened. I doubt they have not filled the correct names on the forms. After much follow up, i got a mail that both my visa applications got rejected, and they have no valuable reason for the rejection. Such an unprofessional guys, I would strongly recommend the readers of this post and my friends to never ever try this guys(VisaHQ Dubai).”

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Posted 6 years ago

“Great service and amazing staff. Thank you for helping me get my visa.”

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Posted 6 years ago

Hi Jayant, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we sincerely hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The ladies in Berlin did an excellent job!”

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Posted 6 years ago

Hi Maximilian, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our Berlin staff and we sincerely hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Service was fast once I sent all the req'd docs.”

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Posted 6 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had an excellent experience obtaining your visa through us and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I am a more than SATISFIED customer.”

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Posted 6 years ago

Hi Edith, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast processing. Simple and easy. Will use again for sure.”

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Posted 6 years ago

Hi Linda, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to working with you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Quick to answer questions and great follow up!”

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Posted 6 years ago

Hi Kevin, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had to submit my visa on a very tight schedule and this is the reason why I contracted VisaHQ services: I did not have extra days to waste on my application and I assumed going through a company, the time for the process will be secured. My submission was delayed for technical problems on your payment system and postponed the submission for two days. Since then, I have received contradictory information from the company re: the status of my application and dates to get back my passport. It has been disappointing experience.”

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Posted 6 years ago

Hi Florencio, Thanks for sharing your feedback regarding VisaHQ. I would like to sincerely apologize for the problems you've experienced with your application. Unfortunately, even though we do everything in our power to expedite our clients' applications, we are still bound by various nations' standard processing times in the vast majority of cases. Our agents, however, keep customers like you updated to the very best of their abilities. In regard to the technical issues you dealt with, I would like to again apologize. We're consumers too and we know how frustrating online maintenance and downtime can be! If you have any further questions regarding your order, please don't hesitate to reach out to an agent directly at (800) 715-2075. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service. I would definitely use again and recommend to my friends”

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Posted 6 years ago

Hi Madina, Thanks for reviewing VisaHQ. We're glad to hear you had a great experience with our services and we look forward to serving you (and your friends and family!) in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great service, quick and easy to use!”

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Posted 6 years ago

Hi Jessica, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“3040206595”

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Posted 6 years ago

Hi Ramzan, Thanks for sharing your feedback about VisaHQ. I'm sorry you didn't have satisfactory experience with our services and I would like to help in any way I can. Please reach out to me at stan@visahq.com with additional details regarding your problem. I look forward to assisting you. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I used VisaHQ to purchase a Non-Business double entry visa to China. My first visit needed to be for 41 days (as outlined on my letter of invitation.) When I received my visa from VisaHQ it was a double entry visa but the duration of my visits was only for 30 days each time. This would mean that I would have to leave the China in the middle of my visit and re-enter, thereby activating my second visit, which would then mean that I could not re-enter the country for my original second time. I immediately contacted VisaHQ and after several days of emails was told that there was nothing they could do to correct this; that 30 a day duration was Chinese policy. I ended up having to drive 4 1/2 hours (each way) to personally visit the Chinese Embassy Visa section in Washington, DC and explain the situation to a visa counselor, who said that she could fix this but I would first have to void my existing visa. I did this, I paid for expedited service and after I drove back to DC the next week (two trips!) I received my new visa, with the 60 day duration for each entry that I required. I spent 18 hours driving time (~1000 miles total,) and 3 hours in the Chinese Visa office, plus the price of a new visa because VisaHQ didn't provide the visa I needed in the first place. I've made several email appeals to VisaHQ to be refunded the $393 cost of the original visa which was not what I needed for my trip but have received no satisfaction to date. I am extremely disappointed in the service (or lack thereof) that I have received. I have used VisaHQ 4 or 5 times in the past and have recommended them to friends and family. I cannot imaging using VisaHQ again.”

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Posted 6 years ago

Hello Dear Ed, First and foremost let me apologize for all the inconveniences that you had to bear through this process. Carlos briefed me on the issue and understand your frustration. As hard as we try to make every effort to ensure that you are fully informed every step of the way, please be rest assured the visa consultants followed every step necessary to have your visa completed in time. As Carlos, stated, the Chinese Embassy visa policy does not allow for stays for more than 30 days for certain visa types, in your case the F -Non-Business visa. If more than 30-day stay is required, it is entirely at the Consulate's discretion to give the longer stay, which we have no control over. However, that certainly does not excuse the fact, that your messages went unanswered and no further advice or guidance was given. It is with regret that you are disappointed in our services, but rest assured VisaHQ did everything as per policy and per China F visa policy to ensure your visa was completed in time. We certainly welcome and thank you for your suggestions and your feedback, as this helps us improve upon our customer service. Since the visa was issued as per procedure, we would be happy to refund you the Embassy fees, and the return shipping fees in good faith. Once again, we do sincerely apologize and understand your frustration and the additional time and expense you had to endure. Please feel free to personally reach out to me should there be any concerns or anything we can do to make you our valued client! Warmest Regards, Tenaz Global Customer Success Manager VisaHQ

Posted 6 years ago

“Hello, I just received my Australian visa ,really thankful to Mr Rahil for his effort from Visahq.”

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Posted 6 years ago

Hi Sneha, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Rahil and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fantastic job done by Ms. Priya & Mr. Kunal, who are working in Delhi office. I’m completely satisfied and Happy with the prompt and reliable service”

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Posted 6 years ago

Hi Noushad, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Priya and Kunal and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Service was great”

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Posted 6 years ago

Hi Robert, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Painless!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Quick and easy”

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Posted 6 years ago

Hi Anthony, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“My Australia application was submitted online by Rahil Patni and he managed to get my visa before 05th April since I wanted to travel on 05th April.Appreciate his support and help in getting my visa on time.”

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Posted 6 years ago

Hi Asjita, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Rahil and that you will be able to take your trip on April 5! We hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,933 reviews