VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,933 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,933 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the website difficult to navigate. I made a mistake and it was very difficult to correct”

Helpful Report

Posted 6 years ago

Hi Mary, Thanks for sharing your review of VisaHQ. I would like to personally apologize for any problems you had with our online application system. We do our best to make the process as seamless as possible for clients like you and we hate to hear about unexpected issues! Remember, our U.S.-based customer support team can be reached at 1-800-345-6541 and you can always reach out to info@visahq.com for assistance as well. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This is the third time I have used VisaHQ to get a visa. They are very reliable and trustworthy.”

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Posted 6 years ago

Hi Thomas, Thanks for sharing your review of VisaHQ. We're glad you have had multiple positive experiences with our services and we hope to work with you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Over all straight forward service and got my visa back sooner than expected which was great! Y’all are amazing!”

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Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had a wonderful experience with our services and we hope you'll return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“First of all, thank you very much VisaHQ, I just got my US tourist visa and I'm so excited. I'm especially grateful to Laura, who from the very beginning was very very helpful, and so friendly, and she explained everything in detail with so much patience. I know from previous experience that visa applications can be very stressful.... at least mine were very stressful. But Laura did everything so carefully and meticulously. I must also add that she is also a very humble person. After she filled in the online application, she asked me to double check over and over gain and usually no agency does that. That shows quality in service and dedication. If I would need anything else in the future regarding a visa, I would definitely come back to VisaHQ. Thank you VisaHQ. And thank you so much Laura.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're so glad to hear you had an excellent experience working with Laura to obtain your United States visa. We wish you a wonderful vacation and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The process was very confusing and we had to go back and forth with amended documentation several times. I would have liked the staff to be more specific about what was needed in the email notification instead of having to chat back and forth to get the details.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any issues you experienced while submitting your application. We strive to make the process as seamless as possible for clients like you and I want you to rest assured that reviews like yours help us improve our services across the board. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This is the first time that I have used your services. My colleague, Katrina Hegge recommended that I contact you and I was very pleased with the results.”

Helpful Report

Posted 6 years ago

Hi Mary, Thanks for sharing your review of VisaHQ. We are so glad to hear about Katrina's recommendation and we're thrilled that you had an excellent experience with our services. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“prompt service!”

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Posted 6 years ago

Hi Susan, Thanks for reviewing VisaHQ. We're glad you had a great experience and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“No translation to English.”

Helpful Report

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent support and great customer service. Appreciate the effort! Kudos to the team at VisaHQ. Definitely recommended!”

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Posted 6 years ago

Hi Suraj, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and our team. We sincerely hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Rest was well streamlined. however the behavior of the delivery personnel was not professional. He was rude on calls and mentioned to call all the other Uber members to come and collect the visas from the recpetion instead of calling himself. Also mentioned that he will leave and cant wait as he has a lot of work”

Helpful Report

Posted 6 years ago

Hi Mallika, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any negative experiences you had with a VisaHQ staff member. We strive to go above and beyond for our clients and this is not up to our customer service standard. If, however, a courier delivered your documents to you, the situation is, unfortunately out of our control and you will need to contact that delivery service. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Service was great. I was missing documents and they let me know what I was missing then turned in the application for me!”

Helpful Report

Posted 6 years ago

Hi Ana, Thanks for sharing your review of VisaHQ. We're glad to hear our team was able to assist you in making sure your application was complete and that you had a great experience overall! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Got Brazil eVisa in under 24 hours!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a wonderful experience obtaining your e-visa and we wish you a wonderful trip to Brazil! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Keep up the good work.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We appreciate your kind words and hope you will use our services again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast, Great service, good follow up when we had an issue. would use again!!!”

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Posted 6 years ago

Hi Dorian, Thanks for reviewing VisaHQ. We're glad to hear our team was able to assist you with a problem and that you had an excellent experience overall. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Well trained and efficient staff. Delivered as promised on their website”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Louise was doing the best job and even called me :-) Very satisfied!”

Helpful Report

Posted 6 years ago

Hi Anna-Lena, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Louise and we hope you'll use our services again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Rachit was super helpful throughout the process. I'd love to have Rachit assist me in any future visa application processes”

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Posted 6 years ago

Hi Anusha, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with Rahit and we look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall great experience... some hiccups but overall I was satisfied.”

Helpful Report

Posted 6 years ago

Hi Fazal, Thanks for reviewing VisaHQ. Although I would like to apologize for any problems you experienced while applying for your visa, I'm glad to hear you had a good experience overall. If you ever have problems with our process, don't hesitate to reach out to your local VisaHQ office or to info@visahq.com for assistance at any time! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My first choice will always be VisaHQ!!!”

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Posted 6 years ago

Hi Latrina, Thanks for reviewing VisaHQ. We're glad you've had exceptional experiences with our services and we look forward to continuing to work with you in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Happy with the service and informations”

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Posted 6 years ago

Hi Vijay, Thanks for reviewing VisaHQ. We're glad to hear you had a good experience with our services and we hope you return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,933 reviews