VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,934 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It worked, not sure if it was the best price in town for the service.”

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Posted 6 years ago

Hi David, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services overall and would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I used VisaHQ to go to China and I used it previously for Tanzania. I always have a good service and it is good to know they double check the documentation to make sure this one is fine. I will use them again.”

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Posted 6 years ago

Hi Muriel, Thanks for sharing your review of VisaHQ! We're glad you've had two great experiences with our services thus far and we look forward to assisting you next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Quick service. Very helpful staff!”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our team and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our team and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Your forms design had me confused. I had to retrace my answers several times to get the correct result.”

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Posted 6 years ago

Hi Geoffrey, Thanks for sharing your feedback about VisaHQ. I would like to apologize for any problems you experienced while filling out our online Smart Form. Remember, the team in our Sydney office is there to assist you! Simply call +61 2 7200 0815 to reach an agent next time you need help. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Delivered on time as promised. Online help was very fast and efficient.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with us and we hope you'll return in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very smooth, trouble free operation. Loved the frequent progress updates!!”

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Posted 6 years ago

Hi Edward, Thanks for sharing your review of VisaHQ! We're glad you had an excellent experience with our application process from start to finish and we sincerely hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Received visa on time and no problems. Thanks.”

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Posted 6 years ago

Hi David, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It's convienent that the embassy row is located in Washington D.C. and the process is quick. Some things that could be improved is that they could have more multi-national operaters who know other languages besides english. When I asked an operater that had a russian name if she spoke russian, she didn't answer and continued writing in english. Another thing is that it took all day to fill out the application, for example when I asked five questions I only got an answer back on one, and had to keep rewriting the questions over and over again.”

Helpful Report

Posted 6 years ago

Hi Milana, Thanks for sharing your experience with VisaHQ. I would like to personally apologize that you were not 100% satisfied with the level of service you received. Please rest assured that feedback like yours helps make us better and improve how we serve all of our clients. I sincerely hope you will give VisaHQ a chance again in the future. Thank you for your patronage! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent job done. Got my visa to china within one week. I will definitely use them again and again. Associates very helpful and polite.”

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Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with our team and we look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Visa HQ has been very responsive and attentive to my multiple visa order. I guess the only recommendation that I have is that customers contact representatives over the phone first, and not to rely entirely on the website interface, processing several orders was a little confusing at first. Once I connected a couple times over the phone I knew that I would be able to achieve my goals of securing these visas in one fell swoop! Thanks!”

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Posted 6 years ago

Hi Nathanael, Thanks for reviewing VisaHQ. We're glad to hear your experience with the VisaHQ phone support team was a great one and we sincerely hope you will return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Great experience! Super fast turnaround”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience obtaining your visa and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“They are just perfect! Use them! Use them! Use them! You will never ever regret it!”

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Posted 6 years ago

Hi Timmy, Thanks for sharing your review of VisaHQ! We truly appreciate your enthusiastic endorsement of our services and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“As advertised”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It was ok just the uploading it’s kind a hard”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for any problems you had with our online application process. Remember, our U.S.-based customer support team is available to assist you at 1-800-345-6541 if you ever have questions while completing an application. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It wasn’t as hard as I thought so uploading of pictures are the hardest one”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience overall with our application process. Remember, if you ever have questions regarding an online order, all you have to do is contact our U.S.-based customer support team at 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The one improvement that I might suggest is to reduce or eliminate duplication on the form. I think I had to state that my birth nationality was different from my current home and traveling nationality three times. That was a little confusing and redundant.”

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Posted 6 years ago

Hi Michael, Thanks for reviewing VisaHQ. While I would like to apologize for any frustration you experienced with the application, our team unfortunately has no control over the information that is required by various consular authorities. Remember, our U.S.-based customer support team is here to answer questions and provide assistance at 1-800-345-6541. I hope you will use our services again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Laura and Lisa were brilliant help and very nice to chat with all visas prepared and dealt with fast with no worries 😉🤜☘️😍”

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Posted 6 years ago

Hi Suzanne, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with Laura and Lisa and we sincerely hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The team was very helpful in answering all my questions and keeping me up to date on the status of my Visa. I would highly recommend VisaHQ to others.”

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Posted 6 years ago

Hi Dana, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope you will use our services again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Made it very easy and safe. Don’t like to send my passport away. Answered all my questions and and made me feel at ease!! Super Team in Houston!!!”

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Posted 6 years ago

Hi Jorgen, Thanks for reviewing VisaHQ. We're glad you had a great experience with our Houston team and that they were able to allay any concerns you had. We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,934 reviews