VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,934 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting to hear back on status”

Helpful Report

Posted 6 years ago

Hi Sue, Thanks for sharing your feedback about VisaHQ. We're glad you've had a good experience so far and want to remind you that you will receive status updates in your email inbox every step of the way! If, however, you would like to speak to someone regarding your order, don't hesitate to reach out to our U.S. customer service team at 1-800-345-6541. Thanks for choosing VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I send my all documents by 22 of February but still I’m receiving email require this document and that even I send all documents as required at check list. And the lady who handle my case is very lazy didn’t check the all documents and asking again and again same. Very disappointed. I have flight after 12 days. Don’t know what they will do? Don’t think will travel next by visa hq and recommend to friends and family.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any issues you've experienced with your application. I would like to remind you that, in some cases, our team receives requests for additional documentation from consular officials. We have no control over these requests and must ask our clients to comply. Furthermore, I am sorry you were dissatisfied with the level of customer service you received. We aim to exceed all of our clients' expectations and that clearly didn't happen in your case. Reviews like yours help us improve and I hope you will give VisaHQ a chance again in the future. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I needed a visa for Kenya and Zambia. I phoned VisaHQ to ask what should I do since one was a evisa. I was told to send everything in, which I did. When I went to check on line it said the evisa was missing documents. I explained I was told to mail everything in, and I didn't have the photos or passport in front of me to scan. The regular vis is in the mail to me now but no word on the evisa. Very disappointing. I've made 4 calls to VisaHQ, all getting different answers.”

Helpful Report

Posted 6 years ago

HI Renee, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any problems you've experienced with your application. I would like to remind you that our team has no control over applications once they are submitted to the appropriate government bodies. Some visas are processed more quickly than others. We do our best to keep clients like you apprised of the progress of their visas, but sometimes processing takes longer than anticipated. If you would like further assistance, don't hesitate to reach out to me personally at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Excellent customer service, got my questions answered with no problem.”

Helpful Report

Posted 6 years ago

Hi Juan, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast and efficient via phone service, I only wish the online service to fill forms out was easier to change. But over all great experience. Thank you”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I'm glad to hear you had an excellent experience with our customer support team and I would like to apologize for any issues you had with our smart form. Reviews like yours help us improve our services. I hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“you guys are great,i was a little worried about my china visa,some people put in the wrong information sometimes,and it get,s rejected,but thank god i sent my information to Visa HQ,outstanding work,thanks for all that you have done,i would tell anyone to come to you,great job,Don.”

Helpful Report

Posted 6 years ago

Hi Donald, Thanks for sharing your review of VisaHQ. We're glad to hear you had a great experience with our application process and wish you a wonderful trip to China. We hope to serve you again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I did get the visa in the end, but the process wasn't very smooth.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to let us know about your experience with VisaHQ. I'm sorry to hear you aren't 100% satisfied. If you would like to further discuss your situation, please reach out to our London office directly at +44 20 7148 6117. We hope your problem will be resolved and you will choose to use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I liked the email contact on a regular bases. Polite and responsive service.”

Helpful Report

Posted 6 years ago

Hi Helene, Thanks for sharing your review of VisaHQ. We're so glad to hear you found our email updates to be helpful and we hope you'll choose our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very impressed with promptness of your group”

Helpful Report

Posted 6 years ago

Hi Jospeh, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and received your visa promptly. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have used this service for close to 10 years now and have always found it reliable and stress-relieving.”

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Posted 6 years ago

Hi Timothy, Thank you for sharing your review of VisaHQ. We're glad to hear you've received consistently great service and we look forward to continuing to serve you for many years to come! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent guidance. Efficient process to address Visas. Well done”

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Posted 6 years ago

Hi Craig, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process from start to finish and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My Visa took 9 Days to reach me while ETA was only 5 Days.”

Helpful Report

Posted 6 years ago

Hi Sathish, Thanks for sharing your feedback about VisaHQ. While we sincerely apologize for the delay you experienced in receiving your visa, we would like to remind you that our team has no control over processing once applications are submitted to the appropriate government bodies. Processing times fall solely on consular officials. We do, however, do our best to keep clients like you apprised of the progress of their applications. Hopefully this has provided you with some clarification and you will choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast service, customer service not so prompt at answering questions but still received my visas quickly”

Helpful Report

Posted 6 years ago

Hi Hector, Thanks for reviewing VisaHQ. I would like to apologize that you didn't receive answers to all of your questions in a timely fashion, but I'm glad to hear you had a positive experience overall. Rest assured that feedback like yours makes us better. I hope you'll choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I submitted a Singapore visa request that was on a very tight timeline. I received email updates throughout the process. I was alerted to a discrepancy, which was corrected, and I still received the visa on the date requested. EXCELLENT SERVICE.”

Helpful Report

Posted 6 years ago

Hi Cinda, Thanks for sharing your review of VisaHQ. We're glad you had a great experience with our application process from start to finish and we wish you a wonderful trip to Singapore! We hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Made the process of getting an Indian visa very easy”

Helpful Report

Posted 6 years ago

Hi Matthew, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we wish you a great trip to India. We hope you'll use our services again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Clear instructions and very quick turnaround. Will use again!”

Helpful Report

Posted 6 years ago

Hi Hope, Thanks for reviewing VisaHQ. We're glad you had an excellent experience getting your visa and we look forward to serving you again soon. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Thank you so much - visa was expedited in 3 days!! You guys are absolutely amazing! :)”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy to access, good response following receipt of application, notified by email of the visa progress. Easy to obtain a visa. very good service”

Helpful Report

Posted 6 years ago

Hi Bernice, Thanks for reviewing VisaHQ. We're glad you found our status updates to be helpful and we hope you will return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great service, will use again”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to working with you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very easy and very quick, worth every penny”

Helpful Report

Posted 6 years ago

Hi Donald, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope you will return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,934 reviews