VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,934 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timely, professional service”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“no”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to let us know about your experience with VisaHQ. I'm sorry to hear you aren't 100% satisfied. To further discuss your situation, please reach out to our U.S. based customer support team at 1-800-345-6541. We hope your problem will be resolved and you will choose to use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I had a medical emergency emerge with my child overseas and Peter in Ottawa walked over to the Bangladesh Consulate to help speed things up so that I could get my passport back asap. The customer service I received at this stressful time was outstanding.”

Helpful Report

Posted 6 years ago

Hi Natalie, Thanks for leaving your feedback about VisaHQ! We're so glad to hear that Peter was able to assist you and we truly wish you and your family all the best. We hope to serve you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“My name is sameh tawfik and I paid for the service to apply for Morocco Visa and after I paid the money via master card, I was told that you will need to come to the embassy coz the morocco embassy will only give Visa to the traveller himself. I requested refund on the same day I booked the service and I was told 2 to 3 weeks for the money to be refunded. It has been over 2 months and I am still waiting for the money. This is the 6th time I contact you and every time you email someone to process the refund and nothing is received. Poor poor service”

Helpful Report

Posted 6 years ago

Hi Sameh, Thanks for sharing your feedback about VisaHQ. I would like to apologize for the problems you've experienced with your order. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. If you still need assistance reaching a solution to your issue, feel free to reach out to me at stan@visahq.com and I will personally look into the situation. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Fast and reliable service”

Helpful Report

Posted 6 years ago

Hi William, Thanks for sharing your feedback about VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ team member called to notify me of their receipt of my paperwork, passport and that everything look ok. Got email updates on the status of filing, completion and delivery. Great Service!”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience with our application process from start to finish and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Horrible company to deal with. Claim to have prepared all documents carefully then come to find out they did not submit the main document to the embassy. No one answers the phone ever when you call and after finally getting through they just repeat the same thing on the phone over and over while having an attitude. Regret dealing with them and the expedited service is a scam. Don’t waste your money !!!”

Helpful Report

Posted 6 years ago

Hi Nicolay, Thanks for sharing your feedback about VisaHQ. I would like to apologize for the problems you experienced while placing your order. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. I would like to remind you that our team does its best to expedite processing, but we have no control over consular requests and delays. If there is anything I can do to assist you at this point, don't hesitate to reach out at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Alberto was awesome and very helpful through the whole process. Communication was above and beyond. I would highly recommend VisaHQ.”

Helpful Report

Posted 6 years ago

Hi Kimberly, Thanks for taking the time to review VisaHQ. We're glad to hear you had an excellent experience working with Alberto and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Keep up the good work, Try to reduce the chat time delay, Be more customer centric.”

Helpful Report

Posted 6 years ago

Hi Ranjith, Thanks for using VisaHQ and for your feedback regarding our live chat. Rest assured that reviews like yours help make our service better. We sincerely hope you will give us a chance to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service went out of the way making photo work for me very happy will use again and again”

Helpful Report

Posted 6 years ago

Hi Shiying, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience with our services and we hope you will return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Shiying, Thanks for sharing your review of VisaHQ! We're glad you had a great experience working with our team and we look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Courtesy phone representative quick to answer my questions and direct me to the proper Visa form I needed. Also, very rapid turn around of one day for my eVisa. Great service and appreciated!”

Helpful Report

Posted 6 years ago

Hi James, Thanks for reviewing VisaHQ. We're glad our team was able to reply to your inquiries and get your visa to you quickly. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi James, Thanks for taking the time to review VisaHQ. We're glad our team was able to assist you and get your visa to you promptly! We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Quick reply”

Helpful Report

Posted 6 years ago

Hi Kabangu, Thanks for reviewing VisaHQ! We're glad you had a good experience with our service and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service. The visa came when they said it would. Process was very say.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I found Paula to be very helpful and we developed quite a relationship by email. She responded very quickly to all my questions. As this entire process was very new to me, it was wonderful to have such great assistance.”

Helpful Report

Posted 6 years ago

Hi Myrna, Thanks for taking the time to review VisaHQ. We're glad to hear you had an excellent experience working with Paula and we hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent services”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a five-star experience and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I paid $200+ to apply my china visa. I have sent all my documents. They told me to do it myself because the embassy request. Not giving me any reason why I need to do it in person. It turns out that I need to drive 5 hours to DC doing it myself and not given any refund or reimburse my lose. It sounds like Ridiculous!!!!”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. While I would like to personally apologize that your experience was not satisfactory, I also want to remind you that our team, unfortunately, has no control over consular requests. In some cases, in-person appearances are required and, while our team can guide you through the entire process, we cannot go to your appointment on your behalf. Again, my apologies that your experience wasn't what you expected. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very helpful”

Helpful Report

Posted 6 years ago

Hi Catherine, Thanks for reviewing VisaHQ. We're glad you had an excellent experience and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

Hi Catherine, Thanks for reviewing VisaHQ. We're glad you had an excellent experience and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Online chat wait time was well over 1hr.”

Helpful Report

Posted 6 years ago

Hi Mark, Thanks for reviewing VisaHQ. I would like to personally apologize that you had to wait so long for a reply via our live chat. Feedback like yours helps us improve and I hope you'll give the company a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Visa HQ services are great, lots of updates, clear website, dedicated contact information, even though we never needed to reach out. Our China visa took an incredibly short time, documents arrived at their office on Tuesday morning and visa was approved on Thursday. Saved us time and lots of money compared to actually going in person to apply.”

Helpful Report

Posted 6 years ago

Hi Sharif, Thanks for taking the time to review VisaHQ. We're so glad to hear about the excellent experience you had with our application process and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very prompt, really helpful. Made the visa process much easier.”

Helpful Report

Posted 6 years ago

Hi Anuja, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,934 reviews