Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

“Extremely helpful, intuitive and proactive team!”

Posted 6 years ago

Hi Avik, Thanks for taking the time to review VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VERY HELPFUL WHEN I HAD A PROBLEM WITH MY APPLICATION”

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Posted 6 years ago

Hi John, Thanks for reviewing VisaHQ. We're glad our team was able to assist you with your application and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i APPLIED FOR VISA TO VIETNAM FROM IRELAND. VISAHQ STAFF WERE VERY HELPFUL WHEN I HAD A PROBLEM WITH THE APPLICATION”

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Posted 6 years ago

Hi Donal, Thanks for sharing your review of VisaHQ. We're glad the team was able to assist you with your Vietnamese visa application. We wish you a great trip and hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I think it went very well with the passport visa but the digital visa seemed to take a lot longer . Which does make the spontaneous holidays a bit more difficult.”

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Posted 6 years ago

Hi Jacques, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall. Unfortunately, our team has no control over processing times for various visa types once applications reach the appropriate government agencies. We do, however, do our best to track progress for clients like you. We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It is great and easy to get your visa”

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Posted 6 years ago

Hi Nasratullah, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ did an Outstanding job getting both of my Visas, Russia and China. They were very Fast, quick with answers and Very professional. I would recommend to anyone without question! Well Done!”

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Posted 6 years ago

Hi James, Thanks for sharing your review of VisaHQ. We're glad you were able to obtain both your Russian and Chinese visas easily! We hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Would have liked some communication along the way - texts to say passports submitted / collected / posted, etc”

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Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to apologize for any issues you experienced while obtaining your visa. We do email automatic status updates throughout processing, so I am sorry you didn't receive yours! I hope you will still use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I could not imagine going through the process of getting two different country visas for 3 family members without the amazing helpful staff of VisaHQ. Highly, highly recommend them!!”

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Posted 6 years ago

Hi Heidi, Thanks for reviewing VisaHQ. We're so glad to hear you and your family members had a great experience with our team and we sincerely hope to serve all of you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The service I received was professional, speedy and hassle free. Laura, from the sister company in Dublin kept in contact with me keeping me up to date with progress and always ready to answer my queries. A first class service and very impressed, Thank you”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Laura at our Dublin location and we hope you will return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Griselle was my contact at Visa HQ and her service is par excellence! I had several complications and was also slow to follow up on requests. she was always very reassuring and competent and thorough. She even came in early one day ton accommodate my schedule. Most importantly, she got the visas issued in record time well ahead of the time. I am very thankful I had her as my agent and commend her service very highly. she is such a pleasure to work with.”

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Posted 6 years ago

Hi Uma, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Griselle and we are glad to hear she was able to help you obtain your visa quickly and easily! We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My wife and I ordered and paid for a double entry visa to enter mainland China in Spring 2016. The visas printed into our passports, as supplied by the Chinese consulate in London, were posted to our home by Visa HQ shortly before leaving the UK for China. Unfortunately it did not cover the dates we needed to enter mainland China twice. This was not obvious to my wife and I because of the Chinese script used in the wording of the visas. However, having paid to use the services of the 'experts' at Visa HQ we felt secure that we had obtained what we need and what we paid for. However when we arrived by train from Hong Kong in Beijing for our second entry we were refused entry because the visas had already expired and were returned to the airport and forced to fly back to Hong Kong airport. At the airport we were able to purchase emergency visa and we able to fly back to Beijing. We incurred considerable anxiety and distress from our experience; lost two days of our holiday; spent an uncomfortable night at Hong Kong airport; we forced to pay around £2000 for flights between Beijing and Hong Kong and return; we were forced to purchase emergency visas at Hong Kong airport. On our return to the UK we complained to Visa HQ and sought recompense . The response was basically that it was our fault for not checking the visas before departing the UK. We suggested that the visas were opaque to us because of the language difference and that we had expected Visa HQ to check them before posting them to us, as part of the 'expert' service we had paid for. We claimed that the service supplied to us had not been fit for purpose. We subsequently received a phone call from a lady at the Visa HQ. She sympathised with us but said that the mistake lay with the Chinese consulate in London and promised to raise this with them. To date we have had no further contact from Visa HQ despite sending a chasing email some time ago.”

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Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hello, Thanks for taking the time to share a review. I would like to personally apologize for the issues you experienced during your trip to China. Unfortunately, as you've probably been told, our team has no control over applications once they reach the appropriate embassy. Validity and other factors are determined solely by government officials. If I can be of any assistance, feel free to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“The best visa serves for me..I recommend tham and always whan I need something will contact tham..thay are responsible, take care and professional..thank you so much and lady Louise from VisaHQ”

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Posted 6 years ago

Hi Branislav, Thanks for reviewing VisaHQ. We're glad you have had consistently great experiences with our team and we look forward to continuing to serve you! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Branislav, Thanks for reviewing VisaHQ. We're glad you have had consistently great experiences with our team and we look forward to continuing to serve you! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very good process, was very easy to apply, and very professional. Thank you.”

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Posted 6 years ago

Hi Anthony, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Got my Chinese visa.My application was handled by Rahil from Mumbai.Thank you .”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Rahil and we hope you use our services again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Faizal was very supportive and informative which helped the process to be very smooth”

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Posted 6 years ago

Hi Yogish, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with Faizal and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I have to waited long to get my Australian visa ,but finally got it today and big thank to Rahil who have chased Australian consulate to get my visa asap.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Rahil and we wish you a great trip to Australia! We hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Whole process took a lot longer than expected (compared to travel companions that went directly through the embassy) and quite a bit more expensive. The customer service though was attentive, friendly and lovely overall. I appreciate the regular follow ups and checks”

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Posted 6 years ago

Hi Ronil, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and would like to remind you we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“They are great. They keep you updated on progress of obtaining your visas.”

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Posted 6 years ago

Hi Michael, Thanks for taking the time to review VisaHQ. We're glad you had a great experience with our application process and we sincerely hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Efficient operation”

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Posted 6 years ago

Hi John, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Staff and updates along the way were very helpful for our group!”

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Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad your travel party had an excellent experience with our process and we hope to serve all of you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews