VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,033 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VISA HQ is knowledgeable and efficient with excellent customer service!! We will continue to use them for all our visa needs. Keep up to good work!!”

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Posted 6 years ago

Hi Kim, Thanks for reviewing VisaHQ. We're glad you had a great experience with VisaHQ and we sincerely look forward to working with you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Communication was prompt and clear, timely”

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Posted 6 years ago

Hi Philip, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service. Timely, responsive, efficient! Much appreciated!”

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Posted 6 years ago

Hi David, Thanks for reviewing VisaHQ. We're glad you had a great experience with our process and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Rahil was really helpful and patient to answer our queries.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you and your party had an excellent experience working with Rahil and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Helpful and provide insights to have better chances. Rachit and Amio were very helpful throughout the process.”

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Posted 6 years ago

Hi Aishaani, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with Rachit and Amio and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ were phenomenal! Their website was so easy to use. And communication through every step was spot on. Can't recommend VisaHQ enough :).”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had a great experience with our application process from start to finish and we truly appreciate your kind words! We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service all the way around”

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Posted 6 years ago

Hi Paula, Thanks for reviewing VisaHQ. We're glad you had a great experience with our team and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“There was a problem with the application and your team was very proactive in managing it. Thank you”

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Posted 6 years ago

Hi Daniel, Thanks for sharing your review of VisaHQ. We're glad you had a great experience with our team and that your application was corrected prior to submission. We sincerely hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Service via phone and email were timely. Had to hold a while a few times, but was always taken care of.”

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Posted 6 years ago

Hi Paula, Thanks for reviewing VisaHQ. Although I would like to apologize for your hold times, I am glad to hear you had a positive experience overall and look forward to serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The service was prompt, friendly and efficient. I was traveling on short notice and the visa was returned on the date promised”

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Posted 6 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had a great experience with our process and received your visa quickly! We hope to serve you again next time you need travel documents for any reason. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This was the second India Visa that we have needed. The first time was so difficult we were dreading doing it again! It was so easy with Visa HQ! Everything was spelled out for you, what was needed to send, how to do it and how much it would cost. The passports were back to us less than a week after they got to San Francisco. Thank you”

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Posted 6 years ago

Hi Lora, Thanks for taking the time to review VisaHQ. We sincerely appreciate your kind words regarding our services and wish you a wonderful trip to India! We hope to serve you and your travel party again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“very fast, very efficient, very helpful....e-visa is much better than having to send passport away and waiting in long lines”

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Posted 6 years ago

Hi John, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience obtaining your e-visa and we hope you'll return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It was easy to approach the people, and the whole process was extremely smooth. My case was handled by Raja Babu , he did a great job collaborating with me. I got my US business VISA in just a week's time. They have updated their technologies which really helps. Like for example using PAYTM as an option to pay for the fees. It was very convenient.”

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Posted 6 years ago

Hi Manas, Thanks for sharing your review of VisaHQ. We're glad Raja was able to assist you and we wish you a wonderful business trip to the United States. We hope to serve you again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very simple process.”

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Posted 6 years ago

Hi Barry, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Raja Babu from Vis HQ helped me with my US business visa application process. Very impressed with his service. It was very seamless, quick , efficient , well communicated and organized. He was always available to help and solve all my queries. Overall had a very pleasant experience working with him.”

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Posted 6 years ago

Hi Nishitha, Thanks for taking the time to review VisaHQ. We're glad Raja was able to assist you with your application and we hope you'll choose to work with our team again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The exceptional level of service and willingness to go above and beyond make VisaHQ a company and service that we would recommend very highly.”

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Posted 6 years ago

Hi Damian, Thanks for reviewing VisaHQ. We're glad you had a wonderful experience with our services and we sincerely hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“still waiting to hear back on status”

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Posted 6 years ago

Hi Sue, Thanks for sharing your feedback about VisaHQ. We're glad you've had a good experience so far and want to remind you that you will receive status updates in your email inbox every step of the way! If, however, you would like to speak to someone regarding your order, don't hesitate to reach out to our U.S. customer service team at 1-800-345-6541. Thanks for choosing VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I send my all documents by 22 of February but still I’m receiving email require this document and that even I send all documents as required at check list. And the lady who handle my case is very lazy didn’t check the all documents and asking again and again same. Very disappointed. I have flight after 12 days. Don’t know what they will do? Don’t think will travel next by visa hq and recommend to friends and family.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any issues you've experienced with your application. I would like to remind you that, in some cases, our team receives requests for additional documentation from consular officials. We have no control over these requests and must ask our clients to comply. Furthermore, I am sorry you were dissatisfied with the level of customer service you received. We aim to exceed all of our clients' expectations and that clearly didn't happen in your case. Reviews like yours help us improve and I hope you will give VisaHQ a chance again in the future. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I needed a visa for Kenya and Zambia. I phoned VisaHQ to ask what should I do since one was a evisa. I was told to send everything in, which I did. When I went to check on line it said the evisa was missing documents. I explained I was told to mail everything in, and I didn't have the photos or passport in front of me to scan. The regular vis is in the mail to me now but no word on the evisa. Very disappointing. I've made 4 calls to VisaHQ, all getting different answers.”

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Posted 6 years ago

HI Renee, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any problems you've experienced with your application. I would like to remind you that our team has no control over applications once they are submitted to the appropriate government bodies. Some visas are processed more quickly than others. We do our best to keep clients like you apprised of the progress of their visas, but sometimes processing takes longer than anticipated. If you would like further assistance, don't hesitate to reach out to me personally at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Excellent customer service, got my questions answered with no problem.”

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Posted 6 years ago

Hi Juan, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,033 reviews