VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,935 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to follow and when I thought I had made an error helpline staff extremely understanding and efficient”

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Posted 6 years ago

Hi Hilary, Thanks for taking the time to review VisaHQ. We're glad you had a great experience with our customer care team and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I FOUND THE STAFF VERY POLITE, CORDIAL,RESPONSIVE AND EFFICIENT. I AM HAPPY WITH SERVICES PROVIDED MAJ GEN AMAR JIT SINGH (retd)”

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Posted 6 years ago

Hi Amarjit, Thanks for reviewing VisaHQ! We're glad you had a great experience working with our team and we hope you choose our services again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I will use this service again. Thanks”

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Posted 6 years ago

Hi Marine, Thanks for reviewing VisaHQ. We're glad you had a good experience with our application process and we look forward to serving you again soon! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Got the personal touch.”

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Posted 6 years ago

Hi Andrew, Thanks for reviewing VisaHQ. We're glad you had a great experience with us and enjoyed our personalized service. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“No help provided whatsoever. Information provided to me was completely false. Finally i had to take charge and resolve the issue myself which was much easier than projected by Visa HQ team. Visa HQ team cost us cancellation of flight and major embarrassment in front of customer. We were at risk of escalation from customer to senior management and all VISA HQ team had to say is they are not getting any co-operation from the immigration of New Zealand but when i called the immigration team was extremely helpful and also gave me email id of the visa officer working on my file, sending him the email helped process the visa and the so called VISA HQ team could not even get proper updates from the immigration of New Zealand. The space is this column will fall short if i have to explain horrendous experience given by Visa HQ team.”

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Posted 6 years ago

Hi Sajid, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. I sincerely apologize that didn't happen in your case. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer moving forward. If there is anything I can do to help resolve your situation, don't hesitate to contact me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Fast and seamless.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience and we hope to serve you again soon. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“First time travelling out of North America. Was an easy sight to use. Quick and fast response from the site. If i was writing this after receiving my visa it may go up to 5 stars”

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Posted 6 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you've had a great experience with our services so far and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Awesome”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience and hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fantastic efficient service. Well done, easy to use, create your account and just apply for all visas in a one stop shop. I like the fact that once you have an account you don't have to re-enter all your details, just enter the travel dates etc. it's in Australia, so you can phone them and trust them with your information.”

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Posted 6 years ago

Hi Douglas, Thanks for reviewing VisaHQ! We're glad you had a great experience with our online system and we hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great service!”

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Posted 6 years ago

Hi Karen, Thanks for reviewing VisaHQ! We're glad you had an excellent experience with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast service very good”

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Posted 6 years ago

Hi Shanta, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service. Answered all my questions. Provided updates throughout the process. The visa was secured in a shorter time than my colleagues resident in Europe and using another organisation. It it was great to have a customer service manager appointed to provide continuity in the process.”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to review VisaHQ. We're glad you had a great experience with VisaHQ's application process and we are thrilled to hear our team was able to assist you every step of the way. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent, efficient, friendly service”

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Posted 6 years ago

Hi Sheila, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Easy & Efficient.”

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Posted 6 years ago

Hi Ralph, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I could not be more satisfied with the service I received from VisaHQ. This was my first time using the company and submitted a visa application. The staff assisted when I had questions and constantly kept me up to date with the status. Thank you VisaHQ for making this such a painless process!”

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Posted 6 years ago

Hi Corey, Thanks for taking the time to review VisaHQ. We truly appreciate your kind words and are thrilled you had a great experience with our application process and with our customer care team! We hope you will use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Lack on knowledge on Visa Rules”

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Posted 6 years ago

Hi George, Thanks for leaving your feedback about VisaHQ. I would like to apologize for any problems you had with your application and assure you that the experience you had is not up to our standards. If there is anything I can do to further assist you, don't hesitate to reach out to me at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 6 years ago

“We were very happy with the different people who we talked to, and we had many questions. They were friendly and ready to help.”

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Posted 6 years ago

Hi Roselinde, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“My experience with Visa HQ was great! Whenever I had a question Sheroll Teague did a exceptional job of informing, or calling me back with additional information to deepen my understanding.”

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Posted 6 years ago

Hi Khalia, Thanks for reviewing VisaHQ! We're glad you had a great experience working with Sheroll and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Words cannot tell what a wonderful service I received from Paula Marques. She was quick to respond, professional, knowledgeable and most of all kind and patient with me in arranging the exasperating visa for Russia. I have been lucky enough to have travelled the world. always doing the planning and visa on my own. I would not ever hesitate to recommend Visa HQ and if you are lucky enough to have Paula as your advisor GOOD FOR YOU!!”

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Posted 6 years ago

Hi Jane, Thanks for taking the time to review VisaHQ! We truly appreciate your kind words and are glad you had such a great experience working with Paula. We hope you have a wonderful trip to Russia and look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good service by Rahil.Help me to get my Brazil visa on time.”

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Posted 6 years ago

Hi Akhil, Thanks for reviewing VisaHQ. We're glad Rahil was able to assist you with your Brazilian visa and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,935 reviews