VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was excellent and I was kept up to date on the visa progress”

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Posted 6 years ago

Hi Jean, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I had excellent and prompt service the entire time! I would definitely recommend this service to friends and colleagues for their Visa needs.”

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Posted 6 years ago

Hi Martin, Thanks for taking the time to leave your feedback. We're so glad you had a great experience with VisaHQ and we hope you return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“we originally spoke to Brian in Vancouver office and he gave us information regarding a cruise visa for Brazil , that the e-visa was only for flights into Brazil and we required the land visa. We then called again and we spoke to an agent in Toronto who said that the e-visa was acceptable for cruises and we re-confirmed that with Princess and we purchased the e-visa. If we had not talked to Toronto we would have paid over $300 more for two visas. Please let everyone know that this e-visa was enough . otherwise the service was quick , efficient and painless. We have used you in the past and will continue to do so. Thank you.”

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Posted 6 years ago

Hi Linda, Thanks for taking the time to leave your feedback. We apologize for any confusion that occurred while you were working with VisaHQ and we want to assure you that reviews like yours help us better train our team. We appreciate your loyalty and look forward to continuing to serve you in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Quick, easy, effective.”

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Posted 6 years ago

Hi Kevin, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The online forms are very disorganised and some not clearly explained. I made three phone calls for clarification. The phone help was quick to answer and clarify but not all advice was accurate, we were told that days, months and years of passport stamps would be helpful but only the year is required on the form. The time from form submission to granting of visa was very quick.”

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Posted 6 years ago

Hi Royston, Thanks for taking the time to share your review. We would like to apologize for any problems you encountered during the application process; we strive to exceed our clients' expectations and we will take your feedback to heart moving forward. However, we are glad to hear you had a positive experience overall and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very Disappointed about the customer service experience and their way of communication and phone etiquette, I don't think I will recommended you to my friends”

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Posted 6 years ago

Hello! Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with customer service team. We understand your frustration and would like to assure you that reviews like yours help us make improvements to better serve clients like you. On behalf of the entire team, again, my apologies and I hope you'll decide to give us the chance to prove ourselves to you again in the future. If you would like to further discuss your issue, don't hesitate to reach out to me at stan@visahq.com with your order number and the name of the visa agent you were working with. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Very Convenient and hassle free service”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Thank you so much”

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Posted 6 years ago

Hi Joy, Thanks for sharing your review! We're so glad the VisaHQ team was able to assist you and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very fast procedure. Easy to check in procedures on line.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Process was very efficient and visa received in a timely manner.”

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Posted 6 years ago

Hi Catherine, Thanks for sharing your review of VisaHQ! We're glad you had a great experience with our system and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Your website is fake I got some information about visa to Georgia when I want to check on Dubai office some one call Randi told me they don’t deal with it. Then why you give information on the the website and waste ours time”

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Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to apologize that you were not satisfied with the service you received from VisaHQ. We strive to exceed our clients' expectations and I apologize that didn't happen in your case. Every visa application is unique, which makes every situation unique. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“So fast and reliable you won't believe it!”

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Posted 6 years ago

Hi Daniel, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“efficient and effective used you before for the same visa”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“All good except the waiting time for someone to pick up the phone.”

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Posted 6 years ago

Hi Nicholas, Thanks for taking the time to leave your review. I would like to personally apologize for any issues you had reaching our customer service team by phone, but I'm glad to hear you had a positive experience overall. We hope you'll use VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Great communication and quick turnaround.”

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Posted 6 years ago

Hi Vincent, Thanks for taking the time to share your review. We're glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service! I am so glad they made everything fast and easier for me. Definitely recommend VisaHQ!”

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Posted 6 years ago

Hi Fatema, Thanks for taking the time to leave your review. We're so glad you had an excellent experience obtaining your visa and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The speed of the process was quite slow, when the customer place an order during the night time he expecting directly the first call he will receive next day from VisaHQ to start the process as everything appears in his order.”

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Posted 6 years ago

Hi Ramy, Thanks for taking the time to share your feedback. I would like to personally apologize for any issues you experienced while placing your order. We strive to provide all of our customers with fast, efficient service. If you would like to further discuss what went wrong in your case, don't hesitate to reach out to me at stan@visahq.com. Safe travels, Stan at VisaHQ

Posted 6 years ago

“Communication was regular and informative. Process was well documented and easy to track. Customer service was helpful and courteous.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your review. We're glad you had an excellent experience with VisaHQ and we hope our team gets to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Accueil très gentil.”

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Posted 6 years ago

Bonjour Francine! Merci d'utiliser VisaHQ! Nous espérons vous servir à nouveau. Bon voyage! Rebekah at VisaHQ

Posted 6 years ago

“Excellent service from Dublin branch”

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Posted 6 years ago

Hi Patrick, Thanks for taking the time to share your feedback. We're glad you had a great experience with our Dublin team and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews