VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduling an appointment on time with VFS (South Africa visa processing company) was challenging so I decided to try VisaHQ and VisaHQ were able to schedule me for the next day after submitting my application on their website. Would definitely recommend them if you are a last-minute planner like myself.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're so glad to hear the VisaHQ team was able to help you prepare for your last minute trip and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The VisaHQ team was very responsive and quick! Very great team to work with!”

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Posted 6 years ago

Hi Timothy, Thanks for taking the time to leave your review. We're so glad you had a great experience with the VisaHQ team and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Everything went well.”

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Posted 6 years ago

Hi Sharon, Thanks for leaving your feedback! We're glad you had a five-star experience with VisaHQ and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“So far so good. If I get my two visas soon, I'll give you a very good! The website was quite basic and simple to use.”

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Posted 6 years ago

Hi Heidi, Thanks for taking the time to leave your feedback. We hope you receive your visas with no issue and we are thrilled you chose to work with VisaHQ! We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“We are waiting to receive our passports with visas to mozambique Very good service so far except for one confusing email concerning a refund but we will use your service again”

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Posted 6 years ago

Hi Edward, Thanks for taking the time to share your feedback. We're glad you received your visas with no trouble and we hope you have a great trip to Mozambique! We look forward to serving you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“j'ai fait affaire avec la succursale de Montréal et Paola à été très professionnelle.”

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Posted 6 years ago

Bonjour Jean-Francois, Merci pour vos commentaires! Nous sommes heureux que vous ayez eu une bonne expérience avec Paola et espérons pouvoir vous aider à nouveau. Bon voyage! Rebekah at VisaHQ

Posted 6 years ago

“Laura was absolutely fantastic from the very beginning. I couldn’t recommend dealing with her enough as she made the process completely stress free. If I could give more than 5 stars I would! Visa HQ should be glad to have such an outstanding team member. Emma Russian Visa Customer”

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Posted 6 years ago

Hi Emma, Thanks for taking the time to leave your feedback. We're glad to hear you had an excellent experience working with Laura and we hope you enjoy your trip to Russia! We look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I was very pleased with the service I received. The staff members treated me as a 'top priority' customer. I highly recommend this service!”

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Posted 6 years ago

Hi Anita, Thanks for sharing your review! We're glad to hear you had a great experience with the VisaHQ team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Speedy service and worth the rate especially if you’re needing a China Or other Visa quickly awesome contact with Visa HQ-very helpful and smears avsilsble to answer any questions! Trusted professional service! Used Fed Ex also given the postman situation in our isolated area. Thank you!”

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Posted 6 years ago

Hi Cheryl, Thanks for taking the time to review VisaHQ! We're so glad to hear you had a great experience with our team and we hope you have a wonderful trip to China. We look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very good!”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The service was helpful and quick. Many thanks to your Montreal office. The tourna round Time Washington less Thank 48 Hours”

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Posted 6 years ago

Hi Jean, Thanks for taking the time to share your review. We're glad you had a great experience with our Montreal team and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“They replied quickly and efficiently. The process was also very easy, they make it user friendly and easy to understand.”

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Posted 6 years ago

Hi Laura, Thanks for taking the time to leave your feedback. We're glad to hear you had an excellent experience with VisaHQ's application system and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall was good. But it was really hard to reach them by call. Their phone line has some sort of issue from day 1 we tried to communicate with them. Some things are just easier to discuss over the phone. 2 weeks later tried to call again to ask some questions but then the phone was still having issues. Anyway! They did most of things right though except that one thing that annoyed me 😁”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to apologize for the issues you had with our phone system, but I'm glad to hear that you had a positive experience overall. Rest assured that reviews like yours help us improve our level of service. We sincerely hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“بجد انا سعيده جداً بتجربتي مع visahq وبالاخص استاذ عمر النادي سهل كل الاجراءات وانا لم اكن اعلم شيء عن اجرات السفر لايطاليا وبالفعل اخذت الفيزا انا شاكره جداً لتعب حضرتك معي”

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Posted 6 years ago

Hi Huda, We're glad you had a five-star experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy and quick!!!!”

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Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. We're glad you had an excellent experience with VisaHQ and we hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service.! The VisaHQ team kept me informed every step of the way and obtained the visa very promptly. Well worth the money!”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to share your feedback. We're glad you had an excellent experience with the VisaHQ team and hope to serve you again next time you have travel document needs! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I was very pleased at the rapid issue of the visa following the submission of the application form.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ's system and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Confusing Communication”

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Posted 6 years ago

Hello! Thanks for leaving your feedback about VisaHQ. We apologize that you found certain communications confusing and we hope things were clarified in time for your trip. If you would like to further discuss your case, don't hesitate to reach out to me at stan@visahq.com with additional information, including the name of the visa agent you were working with. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I am struggling from last 5 months to get back the balance amount after cancellation of visa. Whenever i spoke to the person getting the same answer again n again n not responding properly. They even didn’t reply to the mails also Please avoid this agency to obtain visa”

Helpful Report

Posted 6 years ago

Hi Naveen, Thanks for taking the time to share your feedback. I would like to personally apologize for any issues you've encountered while applying for your visa. if you could reach out to me at stan@visahq.com with your order number and the name of the visa agent you were working with, I would be happy to look into the situation for you. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“very good service but seems costlier than other visa service provider”

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Posted 6 years ago

Hi Vijayaraghavan, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews