VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Real technical problems with my Mac (and Safari or Firefox) to fill in some spaces (payment in particular!). Couldn't even click on the Visa logo. Being told I need to type X numbers is no valid instruction for such a card problem. Some thinking about clear explanations would really help. All in all I spent hours (literally) over 2 days trying to find a way to fill the form completely which in itself isn't difficult. Some oddities like having 2 middle names being querried, attachment not coming through to VisaHQ... but not really too important as can be done via emails. On the other hand the staff helping me at last have been very pleasant and tried to be helpful and quick in their email reactions.”

Helpful Report

Posted 6 years ago

Hi Touria, Thanks for taking the time to leave your feedback. I would like to personally apologize for any technical issues you experienced while trying to submit your application. In some cases, these problems are due to browser settings, but we will certainly make sure it is not a pervasive issues on MacOS. I am glad to hear, however, that the team has been able to assist you and I hope you return to VisaHQ next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Don't have passport or visa yet. Still in the mail. But fifth time using HQ visa.”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to share your feedback about VisaHQ. While we apologize you haven't yet received your documents, we are thrilled to hear you had a five-star experience with our services. We hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“is very bet service, make me lots PROBLEM ,why the Netherland Embassy must thrue them. may be my visit be cancel. more then months i been contact,but havent done.”

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Posted 6 years ago

Hello, Thanks for reaching out regarding your experience with VisaHQ. I apologize that you had problems with your order, but I'll need more information in order to assist you. If you could contact me at stan@visahq.com with your name, the type of visa you applied for, and the name of the agent you were working with, I will personally look into what went wrong. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Absolute excellent service! Quick, efficient and easy. In 5 business days I sent and received to the Toronto location my Visa to China with no problems at all. I highly recommend this service as it saved me from having to go downtown:)”

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Posted 6 years ago

Hi Leanne, Thanks for taking the time to leave your feedback. We really appreciate your kind words and hope you have a wonderful trip to China! We hope you'll use VisaHQ again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Wonderful service”

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Posted 6 years ago

Hi Callie, Thanks for taking the time to leave your feedback. We're so glad you had a great experience with VisaHQ and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“excellent and clear advice that allowed my visa to be processed without delay”

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Posted 6 years ago

Hi James, Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service with the team through chat, phone and e-mail. They always kept me informed and went above and beyond to take care of my VISA needs.”

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Posted 6 years ago

Hi Michael, Thanks for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team and we hope to work with you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It made me happy because I was able to know much about the Visa amount and so know every process in traveling to an other country.”

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Posted 6 years ago

Hi Christopher, Thanks for taking the time to share your review of VisaHQ. We're glad you had an excellent experience with our application system and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Service was fantastic! Very easy to fill out all the information on-line. Also, very easy to reach someone by phone for any questions or clarification. They provide updates every step of the process. I received my Visa exactly on time.”

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Posted 6 years ago

Hi Robert, Thanks for taking the time to share your feedback. We're glad you had a great experience with VisaHQ's team and application process! We hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“While I was trying to work with 3 companies to assist me in acquiring a VISA to China I became very frustrated with the whole process and cost. I finally decided to work with Visa HQ and the entire process became very easy/simple because of the great service and coaching I received both on the phone and on their website. I would highly recommend Visa HQ over Visa Central, Celebrity Cruise Line. VISA HQ has a 5 star rating vs. 1 star ratings of other providers.”

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Posted 6 years ago

Hello! Thanks for taking the time to share your review of VisaHQ. We're glad to hear you had an excellent experience with our team and we hope you enjoyed your cruise! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I was very pleased how easy the process went and how quickly the turn-around was in getting my visa for India!”

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Posted 6 years ago

Hi Donald, Thanks for taking the time to share your feedback. We're glad you got your visa quickly and easily and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have used VisaHQ in the past and been extremely happy however this time I did not have the same experience. I had requested a multiple entry visa for China as I was meant to be travelling out of the country during my vacation for a tour. I was issued a single entry visa and so have lost a considerable amount of money on this. While I appreciate that this is up to the discretion of the embassy, I have since found out that other documents should have been provided in order to get a multiple entry which I was not asked for. When I explained this to Julie the response was ‘you can use this one and then apply for a new one’. That doesn’t really help in my current situation which I explained.”

Helpful Report

Posted 6 years ago

Hi Stacey, Thanks for sharing your feedback about your recent experience with VisaHQ. I would like to personally apologize for any problems you had with this order and, if you want to reach out to me at stan@visahq.com, I would be happy to look into what went wrong. Rest assured that reviews like yours help us improve how we serve our clients. We hope you'll give us a chance again in the future. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I was very please with the help I have recommend visahq to my friend”

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Posted 6 years ago

Hello! Thank you for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we truly appreciate you spreading the word about our services. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“According to CCL, Singaporeans applying for the China Visa do not need to submit travel and hotel itinerary. Because you asked for these documents the application was delayed by almost a week. Consequently, I had to upgrade the application to Urgent, costing more. Fees are somewhat expensive.”

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Posted 6 years ago

Hello Venantius, Thanks for taking the time to leave your feedback. I would like to personally apologize for any confusion that arose due to the differing information you received from Carnival Cruise Line and VisaHQ's agents. We would like to assure you, however, that we strive to make sure our clients' applications are complete and without error. Furthermore, our team has no control over what additional documentation may be requested by each embassy. Again, my apologies for any inconvenience you experienced and we hope you'll give VIsaHQ a chance again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have tried to contact the customer service on the phone shown on the home page more than 10 times and no one answers or phone outside the service What a very bad service”

Helpful Report

Posted 6 years ago

Hi Ashraf, Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize that you've been having so much trouble reaching an agent. Just to reiterate, our U.S. customer service number is 1-800-345-6541. You can also contact your local VisaHQ office or, if you would prefer, you can reach out to me directly at stan@visahq.com. I would be happy to assist you in any way I'm able. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Far too long a process and it was anything but ‘user friendly’. Some questions were very ambiguous and unclear. We had to call the contact number at least 3 times during the process which took a total of 3 hours to complete over 2 days!”

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Posted 6 years ago

Hi David, Thanks for taking the time to leave your feedback. I would like to apologize for any confusion you experienced while submitting your application through VisaHQ. Reviews like yours help us improve our system and we sincerely appreciate your opinion. We hope you'll give us the chance to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very efficient.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we look forward to serving you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very professional! The process was fast! Great!”

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Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. We're glad you had a great experience with VisaHQ's process and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“very helpful and professional”

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Posted 6 years ago

Hi John, Thanks for taking the time to share your feedback! We're glad you had an excellent experience with the VisaHQ team and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Thank you for helping my with my visa application. Not too sure what was wrong with my application-you took care of it and resubmitted. I probably would have had a panic attack. So thank you. Will definitely use you again and recommend you.”

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Posted 6 years ago

Hi Ethel, Thanks for taking the time to leave your feedback! We're so glad the VisaHQ team was able to get your application ready to go and help you get your travel documents on time. We look forward to serving you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews