Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

“I had the most terrible experience with this company. The people treating you are extremely lazy and inefficient. My family got Singapore visa in 2 days, however they took 28 days for me and still asking more documents. I have to cancel the application at the last minute. The representative were non responsive. They do not take your emails seriously. They do not get on calls and most importantly getting you’re just one customer for them among the bunch. I am not sure if I’ll be able to travel but I sure will not be using this company in future. Please take care of these points.”

Helpful Report

Posted 5 years ago

Hello! Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize for the poor experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that we take reviews like yours seriously and we will look into your negative interactions with our agents and lack of communication overall. If there is anything we can do to further assist you at this time, don't hesitate to reach out to our U.S. Operations Manager, Tatiana, at tatiana.temidayo@visahq.com. Again, my apologies and I hope you'll give VisaHQ a chance again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very inefficient customer service (chat and email). They still charged the full fee for making an internet booking with the consulate where we had to personally submit our documents. What a useless service and a scam”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had with your order. Every country has different visa regulations and some, unfortunately, require that applicants make all appearances in-person. We strive to make the visa application process as simple as possible for our clients and am sorry that didn't happen in your case. If there is anything we can do to rectify the situation at this point, don't hesitate to reach out to info@visahq.com or, in the United States, 1-800-345-6541. I hope you will consider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hello! Thanks for taking the time to share your feedback. I would like to personally apologize for the negative experience you had. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I would also like to put your mind at ease about the legitimacy of the company by providing a bit of background information. VisaHQ was founded in 2003 and is based in Washington D.C. The company has continued to expand throughout 2019 and maintains excellent relationships with numerous embassies and government agencies around the globe. Furthermore, I want to remind you that in certain cases, clients are required to submit documents in person. Every country has different visa regulations. If there is anything else we can do to assist you with your order, don't hesitate to contact an agent directly at info@visahq.com. I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Really bad service i paid £93.80 online and i thought they will give appointment but they said i need to post all of my document after few hours i realized i can apply directly from embassy i emailed and called them to cancel application it was less than 24 hours they told me first cancellation fee is £12 but they emailed me and told me will refund only £67 :((( which is not fair and i don't recommend to anyone”

Helpful Report

Posted 5 years ago

Hi Behnaz, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and and that clearly didn't happen in your case. Unfortunately, in certain situations, some fees are non-refundable, no matter how quickly an order is cancelled. Again, my sincerest apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My request was received by Rachit Gupta from your team. The service provided by Rachit was extremely bad. He was not responsive over mails and calls several times. Due to this I could not get an early VISA appointment slot which led to so many re-paperwork and confusions. Please educate your team with the urgency and professional ethics going forward.”

Helpful Report

Posted 5 years ago

Hi Nithu, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with Rachit. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I want you to rest assured that we take reviews like yours seriously and will use your feedback to improve our services worldwide. Again, my sincere apologies and I hope you will give VisaHQ a chance in the future. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“My name is Bishar Ibrahim I was tried to applied for Canada permit work and residency, Express entery in Canada please help me, I want to get a job in Canada, I'm in Somalia now. Many thanks.”

Helpful Report

Posted 5 years ago

Hi Bishar, Thanks for reaching out to VisaHQ. I would like to apologize for any problems you've been having with our services. For assistance, please contact info@visahq.com or visit our website (www.visahq.com). We look forward to working with you! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“£675 for visa fee 🙄”

Helpful Report

Posted 5 years ago

Hi Foufou, Thanks for taking the time to leave your feedback about VisaHQ. We do everything we can to keep our fees low and I would like to apologize that you weren't 100% satisfied. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Bad service the person (Philips) I deal is very rude. the visa be rejected for my mother don't spend the money it this company I lost 400 💶”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our agent. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our training worldwide. As a reminder, VisaHQ is not in control of visa issuance; that is determined solely at the discretion of consular officials. If there is anything we can do to further assist you at this time, don't hesitate to reach out to info@visahq.com. Again, my sincere apologies and I hope you will give our team a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It took forever to get me the visa. By that time i already got one myself from the embassy. The price they asked for was double the cost of the actual visa, fair enough if they were quick, but they were extremely slow.”

Helpful Report

Posted 5 years ago

Hi Simon, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with our services. We strive to exceed our expectations and that clearly didn't happen in your case. If there is anything we can do to rectify the situation at this point, don't hesitate to reach out to our Sydney office at +61 2 7200 0815. Again, my sincere apologies for the processing delay. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“We were totally mislead by VisaHQ”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had a negative experience with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. To further discuss your situation and to reach a resolution, please contact info@visahq.com or call our London office directly at +44 20 7148 6117. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“Pathetic Customer service. The customer service was talking over me, literally angry rant and not letting me talk. I was calling to get the info that I didn't know and expected a more polite service. Of course, I finally managed to get all the information required but after a hard time. The CS was Gavin Durst.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced while working with our customer service team. Unfortunately, there is no one by the name of "Gavin Durst" employed with our company. If you would like to try to contact VisaHQ again, our Dubai office can be reached directly at +971 4 375 0400 or you can email info@visahq.com. Again, my apologies, and I hope you are able to reach a VisaHQ agent. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced while working with our customer service team. Unfortunately, there is no one by the name of "Gavin Durst" employed with our company. If you would like to try to contact VisaHQ again, our Dubai office can be reached directly at +971 4 375 0400 or you can email info@visahq.com. Again, my apologies, and I hope you are able to reach a VisaHQ agent. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Visa HQ filled incorrect details in my form and hence the form was rejected for UK Visa. Due to this, I want refund of the amount of fees given to Visa HQ.”

Helpful Report

Posted 5 years ago

Hi Abhishek, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the issues you experienced with your application. We strive to exceed our clients' expectations and that clearly didn't happen in your case. To discuss your situation further, please reach out to our Dubai office directly at +971 4 375 0400. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I'm interesting in having a Visa to Brazil but i want know it processing and the cost of Visa.”

Helpful Report

Posted 6 years ago

Hi Unisa, Thanks for reaching out to VisaHQ. To find out more about our services and to discuss your upcoming trip to Brazil, please visit our website (www.visahq.com) or reach out to an agent directly at info@visahq.com. We look forward to serving you! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very rude”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to share your feedback. I would like to personally apologize for the negative experience you had with VisaHQ's customer care team. We strive to answer all calls with the utmost professionalism. Rest assured that reviews like yours help make us better. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This was literally the worst service of my entire life. I spent hours of my time and thousands of my dollars and all of that was wasted because of VisaHQ. I had to cancel my trip because people at your company couldn't communicate with each other about a change in my itinerary, then when I spoke to someone about it, it took two days to get a response and there's still been no resolution. Again, I've done a ton of work with many service companies and I have never once had a worse experience.”

Helpful Report

Posted 6 years ago

Hi Arman, Thank you for sharing your feedback regarding VisaHQ. We take full responsibility for your negative experience and I would like to personally apologize for everything that went wrong. I want to assure you that reviews like yours help us improve our services worldwide. In fact, your experience was addressed with our team yesterday so it will never happen again. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Arman, Thank you for sharing your feedback regarding VisaHQ. We take full responsibility for your negative experience and I would like to personally apologize for everything that went wrong. I want to assure you that reviews like yours help us improve our services worldwide. In fact, your experience was addressed with our team yesterday so it will never happen again. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Extremely expensive compared to other recommendations”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to leave your feedback about VisaHQ. We do everything we can to keep our fees low. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VISA HQ services are really confusing. We (me & my wife) applied for Singapore Tourist VISA fromMelbourne as we are Indian citizen, paid visa fees AU$ 104.50 per person total: AU$ 209.00. In the receipt it's written: "Single Entry Tourist Visa to Singapore for Sanjib Mukherjee with 5 business days turnaround at the consulate./ A$104.50. Single Entry Tourist Visa to Singapore for Sushma Mukherjee with 5 business days turnaround at the consulate./ A$104.50" When we went this morning (11/09/2019) to VFS office in Melbourne, they said we have to pay again fees @ AU$95.00 per person. We paid again AU$190.00. VFS said, VISA HQ has nothing to do for the visa and they are travel agent only and advised me to get return from them. I wonder how VISA HQ can accept online payment of A$104.50 per person against Tourist Visa fees. I felt cheated by Visa HQ service, when I called them for refund my money they refused.”

Helpful Report

Posted 6 years ago

Hi Sanjib, We appreciate you taking the time to leave your feedback. Although I know you already spoke to Pia regarding your application, I would also like to personally apologize for the inconvenience you experienced on behalf of the entire VisaHQ team. Rest assured that feedback like yours makes us better. I would like to apologize for any confusion the fee table on our website caused; when you paid VisaHQ, you were only paying our service fee, not the Embassy fee that was due on the day of the appointment. If you need further assistance, please don't hesitate to contact Pia at +61 2 7200 0815. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Sanjib, We appreciate you taking the time to leave your feedback. Although I know you already spoke to Pia regarding your application, I would also like to personally apologize for the inconvenience you experienced on behalf of the entire VisaHQ team. Rest assured that feedback like yours makes us better. I would like to apologize for any confusion the fee table on our website caused; when you paid VisaHQ, you were only paying our service fee, not the Embassy fee that was due on the day of the appointment. If you need further assistance, please don't hesitate to contact Pia at +61 2 7200 0815. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Contact no doesn't contact office which is shocking,It goes again and again to main menu, Lolz : Sent an Enquiry email regarding Visa requirement however responded with irrelevant information :( Surprised with their the response”

Helpful Report

Posted 6 years ago

Hi Aashu, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed our clients' expectations and I would like to personally apologize that you were not 100% satisfied with the service you received. Rest assured that reviews like yours help us improve our customer relations worldwide. If there is anything we can do to rectify the situation at this time, don't hesitate to reach out to info@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not updated information for some nationalities”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the incorrect information you received. We make every effort to keep our website up-to-the-minute and I am sorry you found a page that hasn't been updated. We take reviews like yours seriously and will look into this issue. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have not received my passport back. The LA office is useless and less than helpful. They claim they sent it back on August 30, but there is no record in the Fedex system. I received an email saying the visa was submitted and would be ready on August 30 and on August 31 I received the survey. I never received an email saying it was sent. Very disappointed by your lack of service. I used you guys previously and never had a problem, but now I do.”

Helpful Report

Posted 6 years ago

Hi Gerald, Thanks for sharing your feedback regarding your recent VisaHQ experience. I would like to personally apologize for the problems you've been having with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Don't hesitate to reach out to our U.S. operations manager, Tatiana, at tatiana.temidayo@visahq.com to discuss your situation. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ is a SCAM!!! The company is unscrupulous and I am going to make a complaint to the Information Commissioner Office about the way in which my personal information has been fraudulently obtained online. VisaHQ attempted to charge me approximately £150. For a visa that actually costs €50!”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I would also like to put your mind at ease about the legitimacy of the company by providing a bit of background information. VisaHQ was founded in 2003 and is based in Washington D.C. The company has continued to expand throughout 2019 and maintains excellent relationships with numerous embassies and government agencies around the globe. Furthermore, I want to remind you that our team has no control over consular fees which can impact our final costs. Additionally, our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services. If there is anything else we can do to assist you, don't hesitate to contact an agent directly at info@visahq.com. I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews