VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,056 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,056 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Masudur rahaman sardar stady b.a pass (part-1) experience- jcb excavator operator, Swiggy delivery boy, sell executive effort bpo.”

Helpful Report

Posted 6 years ago

Hi Masudur, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you weren't fully satisfied with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to further assist you at this time, don't hesitate to reach out to info@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“We are now receiving Scam phone calls in the UK, from 001984640328, this number is in the USA, or so it says via Google, a recorded message is stating that my account has been hacked to the amount of £600.00. I m not the only person to have received this call, but I do let friends and family know about this so they are not taken in by these calls. and also put it on FB.”

Helpful Report

Posted 6 years ago

Hi Georgina, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for the fact that you've been receiving scam calls. However, this number is in no way associated with VisaHQ. If you are ever in need of visa and passport services, we hope you will allow us to assist you in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have been traveling internationally for work for over 20 years. VisaHQ has to have the worst customer service I have ever encountered from a visa service. I chose them based on so many glowing reviews but should not have chosen a company I had never heard of and wish I had stuck with one of the tried and true. So far it has been 2 weeks and although sometimes I may get an email reply, today I tried to chat and it has been over 5 hours - no response. My visa status shows a problem with my visa but it doesn't clarify what the issue is. The person who is supposed to be my case manager has an out of office reply that she will be back in March (but it's August!) She too never responded to my message from two weeks ago. They charged a TON of money ($59 processing fee PER visa and I am getting 2 visas). So far no updates, the website is useless in letting me know the status and I don't know who to contact.”

Helpful Report

Posted 6 years ago

Hello, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the various problems you encountered while working with our team. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services worldwide; we will make sure that other customers do not experience the same issues you did. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very expensive services. Visa was declined after 15days. But applied through any other agent by next two days and got the visa done at 1/4th the price. Very poor response from staff.”

Helpful Report

Posted 6 years ago

Hi Srinivasan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with your application. Unfortunately, however, our team has no control over whether or not visas are ultimately approved or declined; that is decided solely at the discretion of consular officials. We do everything in our power to make sure our clients are approved the first time. Reviews like yours help us improve our customer service worldwide. Rest assured we will take your experience into consideration as we hone our training. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Will never recommend or use your company again.”

Helpful Report

Posted 6 years ago

Hi Tamara, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed all of our clients' expectations and I'm sorry that didn't happen in your case. Rest assured that reviews like yours help us improve how we operate worldwide. If you would like to further discuss your situation or if there is anything we can do to assist you, don't hesitate to reach out to an agent at info@visahq.com or 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Horrible service. Incompetent staff.”

Helpful Report

Posted 6 years ago

Hi Aayush, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We understand your frustration and would like to assure you that reviews like yours help us make improvements to better serve clients like you. If there is anything we can do to assist you further at this time, don't hesitate to contact an agent at info@visahq.com. On behalf of the entire team, again, my apologies and I hope you'll decide to give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My visa was delivered with a date that doesn't match with my traveling schedule. Made me waste over 300 dollars. I would like my money back.”

Helpful Report

Posted 6 years ago

Hi Nathalie, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for the poor experience you've had obtaining your visa. Unfortunately, visa validity and visa issuance are determined solely at the discretion of consular officials; our team has no control over either of these aspects. For further assistance, and to find out what options may be available to you, reach out to an agent directly at info@visahq.com or 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very poor service they told me 2 days I received after 8 days”

Helpful Report

Posted 6 years ago

Hi Awwa, Thanks for reviewing VisaHQ. I would like to personally apologize for the processing issues you experienced. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Unfortunately, however, our team has no control over processing times once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for additional requests that must then be fulfilled by the applicant. Again, my apologies, and I hope you will consider choosing VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Bad experience”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for any issues you experienced while applying for your visa. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to further assist you at this time, don't hesitate to reach out to Hamada at hamada@visahq.ae. Again, my sincere apologies that you were not 100% satisfied. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have very bad experience with you.”

Helpful Report

Posted 6 years ago

Hi Tarana, Thanks for leaving your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything our team can do to further assist you at this time, don't hesitate to reach out to Hamada at hamada@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not clear guidance and applications were not reviewed before submissions”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had a poor experience. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to rectify the situation at this time, don't hesitate to reach out to an agent at 1-800-345-6541. Again, my sincere apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“UNRELIABLE”

Helpful Report

Posted 6 years ago

Hi Khawla, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any problems you had during the application process. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. If there is anything further we can do to assist you at this time, please contact Hamada at hamada@visahq.ae or call our Dubai office directly at +971 4 375 0400. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I gave details and paid for 6 no’s US visa in 2018 December. For my family and myself. Till date trying to get my application finalised By the staff there. In last 7 months 5 reps of visa HQ have already changed and keep on asking for copies of submitted forms, which they should provide me fully completed. Let’s see what magic this new 5 lady does this week. Currently she is trying to tell me that the process doesn’t work this way... Wonder what’s next??”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the problems you've been having with our application process. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. I sincerely hope you have a better experience with your current agent. If you require further assistance, don't hesitate to reach out to your nearest VisaHQ office to to an agent at info@visahq.com. Rest assured that reviews like yours help us improve our services worldwide. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“It was really the worst experience ever with Visa HQ , and I called your service centre and raised a complaint and i even asked that someone from your quality dept to call me back but nobody bothered. I need to talk to someone in your quality service to explain more about that poor experience. My number is 00971506529170”

Helpful Report

Posted 6 years ago

Hi Maha, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced throughout your application. This is not the standard of service to which we hold ourselves and I am sorry you found yourself dealing with sub-par customer relations. I have reached out to our APAC specialist, Hamada, regarding your situation. You can connect with him at hamada@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Out of my experience, VisaHQ has low quality of customer service, as I registered for getting a visa, and paid the fees, then no response at all after that, they left me confused, don't know how to proceed, don't know what's the next step, and they don't even help by even answering phone calls, I get tired calling on their phone number, without getting any response, I called more than 10 times within the working times, and no response at all. what shall I do then, Please at least answer the phone calls.. I came to you to help me not to put me in a critical situation .. Please help your Customers!”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the problems you've been having with your application. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. Please reach out to an agent directly at info@visahq.com or contact our APAC specialist, Hamada, at hamada@visahq.ae. Someone will be happy to assist you via those channels. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not really happy, customer service was not satisfactory, demoralising people from the beginning, not giving any hopes. Unprofessional attitude towards the customer. I think u need somebody who has good knowledge about this job. I was Preety confident but didn’t got result in favour. Try next time. Thanks”

Helpful Report

Posted 6 years ago

Hi Gurvinder, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the issues you had with our customer service team; we take pride in exceeding our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services worldwide. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Got the visa 3 days before travel although it was applied more than a month before. Had to chase embassy in UK and local area myself for three times as I was concerned. Contacted VisaHq three times but they are not concerned and kept saying we are chasing it. The receptionist was not patient enough to answer the calls. I will never use them again.”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced throughout your application. This is not the standard of service to which we hold ourselves and I am sincerely sorry for the customer care issues you found yourself dealing with. In regard to the processing time, unfortunately, our team has no control once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for additional requests that must then be fulfilled by the applicant. Again, my apologies and I hope you'll consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Total dissatisfaction. Visas for Faroes, Iceland and R of Ireland not supplied. You stated could not obtain for Faroes but not correct. Appointment at VFS made 2 weeks before journey when takes 3 weeks to obtain visas. None of visas arrived in time. My wife Yanning WEI could not travel as a result. HOLIDAY.RUINED. I am sending letter requesting refund of fees paid. Howard J PATCH”

Helpful Report

Posted 6 years ago

Hi Howard, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you require further assistance at this time, please don't hesitate to reach out to an agent at info@visahq.com or to our London office directly at +44 20 7148 6117. Again, my sincere apologies and I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The user interface really stinks. It's not clear where to start and overall has a poor experience”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you had a poor experience with our UI. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that we take feedback like yours seriously and will consider your review as we make changes to our website in the near future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Customer service was completely nonexistent! I tried to call the office located in Richmond Hill during their hours of operation. I did this several different times and after 22-30 minutes of "please remain on the line, we are currently assisting other clients" the call went to their voicemail system. I left a message on their voicemail asking to be called back. My call still hasn't been returned. I also tried to contact them through their online chat option (which supposedly responds within 30 minutes.) Well, that was on Monday and Tuesday this week. Now it is Friday and my messages are still "unread". What a horrible experience! I knew it sounded too good to be true!”

Helpful Report

Posted 6 years ago

Hi Nick, Thanks for reviewing VisaHQ. I would like to personally apologize for the negative customer service experience you have had with our team. We strive to exceed expectations at every turn and this does not meet our high standards. Rest assured that reviews like yours help us improve client relations worldwide. In the meantime, please reach out to 1-800-345-6541 or info@visahq.com to connect with an agent directly. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,056 reviews