Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

“Very rude”

Posted 6 years ago

Hello, Thanks for taking the time to share your feedback. I would like to personally apologize for the negative experience you had with VisaHQ's customer care team. We strive to answer all calls with the utmost professionalism. Rest assured that reviews like yours help make us better. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“This was literally the worst service of my entire life. I spent hours of my time and thousands of my dollars and all of that was wasted because of VisaHQ. I had to cancel my trip because people at your company couldn't communicate with each other about a change in my itinerary, then when I spoke to someone about it, it took two days to get a response and there's still been no resolution. Again, I've done a ton of work with many service companies and I have never once had a worse experience.”

Helpful Report

Posted 6 years ago

Hi Arman, Thank you for sharing your feedback regarding VisaHQ. We take full responsibility for your negative experience and I would like to personally apologize for everything that went wrong. I want to assure you that reviews like yours help us improve our services worldwide. In fact, your experience was addressed with our team yesterday so it will never happen again. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Arman, Thank you for sharing your feedback regarding VisaHQ. We take full responsibility for your negative experience and I would like to personally apologize for everything that went wrong. I want to assure you that reviews like yours help us improve our services worldwide. In fact, your experience was addressed with our team yesterday so it will never happen again. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Extremely expensive compared to other recommendations”

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Posted 6 years ago

Hello, Thanks for taking the time to leave your feedback about VisaHQ. We do everything we can to keep our fees low. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VISA HQ services are really confusing. We (me & my wife) applied for Singapore Tourist VISA fromMelbourne as we are Indian citizen, paid visa fees AU$ 104.50 per person total: AU$ 209.00. In the receipt it's written: "Single Entry Tourist Visa to Singapore for Sanjib Mukherjee with 5 business days turnaround at the consulate./ A$104.50. Single Entry Tourist Visa to Singapore for Sushma Mukherjee with 5 business days turnaround at the consulate./ A$104.50" When we went this morning (11/09/2019) to VFS office in Melbourne, they said we have to pay again fees @ AU$95.00 per person. We paid again AU$190.00. VFS said, VISA HQ has nothing to do for the visa and they are travel agent only and advised me to get return from them. I wonder how VISA HQ can accept online payment of A$104.50 per person against Tourist Visa fees. I felt cheated by Visa HQ service, when I called them for refund my money they refused.”

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Posted 6 years ago

Hi Sanjib, We appreciate you taking the time to leave your feedback. Although I know you already spoke to Pia regarding your application, I would also like to personally apologize for the inconvenience you experienced on behalf of the entire VisaHQ team. Rest assured that feedback like yours makes us better. I would like to apologize for any confusion the fee table on our website caused; when you paid VisaHQ, you were only paying our service fee, not the Embassy fee that was due on the day of the appointment. If you need further assistance, please don't hesitate to contact Pia at +61 2 7200 0815. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Sanjib, We appreciate you taking the time to leave your feedback. Although I know you already spoke to Pia regarding your application, I would also like to personally apologize for the inconvenience you experienced on behalf of the entire VisaHQ team. Rest assured that feedback like yours makes us better. I would like to apologize for any confusion the fee table on our website caused; when you paid VisaHQ, you were only paying our service fee, not the Embassy fee that was due on the day of the appointment. If you need further assistance, please don't hesitate to contact Pia at +61 2 7200 0815. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Contact no doesn't contact office which is shocking,It goes again and again to main menu, Lolz : Sent an Enquiry email regarding Visa requirement however responded with irrelevant information :( Surprised with their the response”

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Posted 6 years ago

Hi Aashu, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed our clients' expectations and I would like to personally apologize that you were not 100% satisfied with the service you received. Rest assured that reviews like yours help us improve our customer relations worldwide. If there is anything we can do to rectify the situation at this time, don't hesitate to reach out to info@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not updated information for some nationalities”

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Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the incorrect information you received. We make every effort to keep our website up-to-the-minute and I am sorry you found a page that hasn't been updated. We take reviews like yours seriously and will look into this issue. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have not received my passport back. The LA office is useless and less than helpful. They claim they sent it back on August 30, but there is no record in the Fedex system. I received an email saying the visa was submitted and would be ready on August 30 and on August 31 I received the survey. I never received an email saying it was sent. Very disappointed by your lack of service. I used you guys previously and never had a problem, but now I do.”

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Posted 6 years ago

Hi Gerald, Thanks for sharing your feedback regarding your recent VisaHQ experience. I would like to personally apologize for the problems you've been having with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Don't hesitate to reach out to our U.S. operations manager, Tatiana, at tatiana.temidayo@visahq.com to discuss your situation. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ is a SCAM!!! The company is unscrupulous and I am going to make a complaint to the Information Commissioner Office about the way in which my personal information has been fraudulently obtained online. VisaHQ attempted to charge me approximately £150. For a visa that actually costs €50!”

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Posted 6 years ago

Hello, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I would also like to put your mind at ease about the legitimacy of the company by providing a bit of background information. VisaHQ was founded in 2003 and is based in Washington D.C. The company has continued to expand throughout 2019 and maintains excellent relationships with numerous embassies and government agencies around the globe. Furthermore, I want to remind you that our team has no control over consular fees which can impact our final costs. Additionally, our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services. If there is anything else we can do to assist you, don't hesitate to contact an agent directly at info@visahq.com. I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Masudur rahaman sardar stady b.a pass (part-1) experience- jcb excavator operator, Swiggy delivery boy, sell executive effort bpo.”

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Posted 6 years ago

Hi Masudur, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you weren't fully satisfied with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to further assist you at this time, don't hesitate to reach out to info@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“We are now receiving Scam phone calls in the UK, from 001984640328, this number is in the USA, or so it says via Google, a recorded message is stating that my account has been hacked to the amount of £600.00. I m not the only person to have received this call, but I do let friends and family know about this so they are not taken in by these calls. and also put it on FB.”

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Posted 6 years ago

Hi Georgina, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for the fact that you've been receiving scam calls. However, this number is in no way associated with VisaHQ. If you are ever in need of visa and passport services, we hope you will allow us to assist you in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have been traveling internationally for work for over 20 years. VisaHQ has to have the worst customer service I have ever encountered from a visa service. I chose them based on so many glowing reviews but should not have chosen a company I had never heard of and wish I had stuck with one of the tried and true. So far it has been 2 weeks and although sometimes I may get an email reply, today I tried to chat and it has been over 5 hours - no response. My visa status shows a problem with my visa but it doesn't clarify what the issue is. The person who is supposed to be my case manager has an out of office reply that she will be back in March (but it's August!) She too never responded to my message from two weeks ago. They charged a TON of money ($59 processing fee PER visa and I am getting 2 visas). So far no updates, the website is useless in letting me know the status and I don't know who to contact.”

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Posted 6 years ago

Hello, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the various problems you encountered while working with our team. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services worldwide; we will make sure that other customers do not experience the same issues you did. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very expensive services. Visa was declined after 15days. But applied through any other agent by next two days and got the visa done at 1/4th the price. Very poor response from staff.”

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Posted 6 years ago

Hi Srinivasan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with your application. Unfortunately, however, our team has no control over whether or not visas are ultimately approved or declined; that is decided solely at the discretion of consular officials. We do everything in our power to make sure our clients are approved the first time. Reviews like yours help us improve our customer service worldwide. Rest assured we will take your experience into consideration as we hone our training. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Will never recommend or use your company again.”

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Posted 6 years ago

Hi Tamara, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed all of our clients' expectations and I'm sorry that didn't happen in your case. Rest assured that reviews like yours help us improve how we operate worldwide. If you would like to further discuss your situation or if there is anything we can do to assist you, don't hesitate to reach out to an agent at info@visahq.com or 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Horrible service. Incompetent staff.”

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Posted 6 years ago

Hi Aayush, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We understand your frustration and would like to assure you that reviews like yours help us make improvements to better serve clients like you. If there is anything we can do to assist you further at this time, don't hesitate to contact an agent at info@visahq.com. On behalf of the entire team, again, my apologies and I hope you'll decide to give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“My visa was delivered with a date that doesn't match with my traveling schedule. Made me waste over 300 dollars. I would like my money back.”

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Posted 6 years ago

Hi Nathalie, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for the poor experience you've had obtaining your visa. Unfortunately, visa validity and visa issuance are determined solely at the discretion of consular officials; our team has no control over either of these aspects. For further assistance, and to find out what options may be available to you, reach out to an agent directly at info@visahq.com or 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very poor service they told me 2 days I received after 8 days”

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Posted 6 years ago

Hi Awwa, Thanks for reviewing VisaHQ. I would like to personally apologize for the processing issues you experienced. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Unfortunately, however, our team has no control over processing times once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for additional requests that must then be fulfilled by the applicant. Again, my apologies, and I hope you will consider choosing VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Bad experience”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for any issues you experienced while applying for your visa. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to further assist you at this time, don't hesitate to reach out to Hamada at hamada@visahq.ae. Again, my sincere apologies that you were not 100% satisfied. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have very bad experience with you.”

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Posted 6 years ago

Hi Tarana, Thanks for leaving your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything our team can do to further assist you at this time, don't hesitate to reach out to Hamada at hamada@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not clear guidance and applications were not reviewed before submissions”

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Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had a poor experience. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to rectify the situation at this time, don't hesitate to reach out to an agent at 1-800-345-6541. Again, my sincere apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“UNRELIABLE”

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Posted 6 years ago

Hi Khawla, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any problems you had during the application process. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. If there is anything further we can do to assist you at this time, please contact Hamada at hamada@visahq.ae or call our Dubai office directly at +971 4 375 0400. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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