Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

“Horrible! I paid over $700 for expedited visa services to west Africa and got some random woman‘s photo on my visa. >:-( there is no time to send it in to get a new visa because my trip is too soon. For a photo verification of my incorrect visa, just do a Google search. I’m posting the photo everywhere…”

Helpful Report

Posted 6 years ago

Hi Maryanna, Thanks for leaving your feedback regarding VisaHQ. After looking into your order, I see that you worked with one of our agents and have been granted a refund for any expediting fees you paid. I would like to personally apologize for the series of problems you experienced with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything else our team can do to assist you at this time, don't hesitate to reach out at 1-800-345-6541. Again, I am sincerely sorry for your dissatisfaction. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i apply for the visa and i checked with the embassy they told me its fake visa ... scam and fraud”

Helpful Report

Posted 6 years ago

Hi Mohamed, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any problems you're having with your visa, but I assure you VisaHQ only provides government-issued visas and passports to our clients. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i applay for the visa and i checked with the embassy they told me its fake visa ... scam and fraud”

Helpful Report

Posted 6 years ago

Hi Mohamed, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any problems you're having with your visa, but I assure you VisaHQ only provides government-issued visas and passports to our clients. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“HORRIBLE! They put someone else's picture on my Gambian visa. Now my business trip to West Africa is ruined, and I paid hundreds of dollars for the service. >:-( If you can do the job yourself, do it. Otherwise, you might be out of a trip.”

Helpful Report

Posted 6 years ago

Hi Maryann, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the mistake that was made regarding your visa photo and for the severe inconvenience it has caused you. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Maryanna, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the mistake that was made regarding your visa photo and for the severe inconvenience it has caused you. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“No translation to English.”

Helpful Report

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai ...Worst company ever to deal with ...”

Helpful Report

Posted 6 years ago

Hi Prasad, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. Our team makes every effort to go above and beyond for our clients and I'm sorry you don't feel that happened in your case. Upon looking into your order, I see your application was submitted to Bahraini authorities within mere hours of being completed. Unfortunately, the VisaHQ team has no control over processing once applications are handed over to government agencies; visas are issued solely at their discretion. Bahrain, in particular, is known to reject visa applications for no apparent reason and I am sincerely sorry your application was not accepted. I hope this has provided some clarification and that you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai, The worst guys to approach for Visa assistance, 100% fake , no genuinity at all. I will never ever recommend these guys, unless someone want to risk their money as a service charge to them. I approached them thinking that they will provide a professional support and get the visa process done in a proper way, they were prompt till the payment, later that I had to push them hard for updates, even responses were unacceptably slow, all they care about is good feedback and follow up for better online review each time we try to reach them. In my case i have so many doubts about their service, the moment I made the payment, they said the application is submitted to the Embassy for visa process, don't know how that happen in within a minute, before payment they told their visa experts will contact us guide us for proper submission, nothing happened. I doubt they have not filled the correct names on the forms. After much follow up, i got a mail that both my visa applications got rejected, and they have no valuable reason for the rejection. Such an unprofessional guys, I would strongly recommend the readers of this post and my friends to never ever try this guys(VisaHQ Dubai).”

Helpful Report

Posted 6 years ago

Hi Prasad, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. Our team makes every effort to go above and beyond for our clients and I'm sorry you don't feel that happened in your case. Upon looking into your order, I see your application was submitted to Bahraini authorities within mere hours of being completed. Unfortunately, the VisaHQ team has no control over processing once applications are handed over to government agencies; visas are issued solely at their discretion. Bahrain, in particular, is known to reject visa applications for no apparent reason and I am sincerely sorry your application was not accepted. I hope this has provided some clarification and that you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“3040206595”

Helpful Report

Posted 6 years ago

Hi Ramzan, Thanks for sharing your feedback about VisaHQ. I'm sorry you didn't have satisfactory experience with our services and I would like to help in any way I can. Please reach out to me at stan@visahq.com with additional details regarding your problem. I look forward to assisting you. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I used VisaHQ to purchase a Non-Business double entry visa to China. My first visit needed to be for 41 days (as outlined on my letter of invitation.) When I received my visa from VisaHQ it was a double entry visa but the duration of my visits was only for 30 days each time. This would mean that I would have to leave the China in the middle of my visit and re-enter, thereby activating my second visit, which would then mean that I could not re-enter the country for my original second time. I immediately contacted VisaHQ and after several days of emails was told that there was nothing they could do to correct this; that 30 a day duration was Chinese policy. I ended up having to drive 4 1/2 hours (each way) to personally visit the Chinese Embassy Visa section in Washington, DC and explain the situation to a visa counselor, who said that she could fix this but I would first have to void my existing visa. I did this, I paid for expedited service and after I drove back to DC the next week (two trips!) I received my new visa, with the 60 day duration for each entry that I required. I spent 18 hours driving time (~1000 miles total,) and 3 hours in the Chinese Visa office, plus the price of a new visa because VisaHQ didn't provide the visa I needed in the first place. I've made several email appeals to VisaHQ to be refunded the $393 cost of the original visa which was not what I needed for my trip but have received no satisfaction to date. I am extremely disappointed in the service (or lack thereof) that I have received. I have used VisaHQ 4 or 5 times in the past and have recommended them to friends and family. I cannot imaging using VisaHQ again.”

Helpful Report

Posted 6 years ago

Hello Dear Ed, First and foremost let me apologize for all the inconveniences that you had to bear through this process. Carlos briefed me on the issue and understand your frustration. As hard as we try to make every effort to ensure that you are fully informed every step of the way, please be rest assured the visa consultants followed every step necessary to have your visa completed in time. As Carlos, stated, the Chinese Embassy visa policy does not allow for stays for more than 30 days for certain visa types, in your case the F -Non-Business visa. If more than 30-day stay is required, it is entirely at the Consulate's discretion to give the longer stay, which we have no control over. However, that certainly does not excuse the fact, that your messages went unanswered and no further advice or guidance was given. It is with regret that you are disappointed in our services, but rest assured VisaHQ did everything as per policy and per China F visa policy to ensure your visa was completed in time. We certainly welcome and thank you for your suggestions and your feedback, as this helps us improve upon our customer service. Since the visa was issued as per procedure, we would be happy to refund you the Embassy fees, and the return shipping fees in good faith. Once again, we do sincerely apologize and understand your frustration and the additional time and expense you had to endure. Please feel free to personally reach out to me should there be any concerns or anything we can do to make you our valued client! Warmest Regards, Tenaz Global Customer Success Manager VisaHQ

Posted 6 years ago

“Took out money and never followed up. We visited 3 times. Called repeatedly. Terrible service. Don’t answer phone. No follow up. They don’t recall the details. AVOID”

Helpful Report

Posted 6 years ago

Hi Laurie, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had with your order. We strive to go above and beyond for our clients and that clearly didn't happen in your case. If there is anything further I can do to assist you at this point, don't hesitate to reach out to me at stan@visahq.com. You can also reach an agent at our London office directly at +44 20 7148 6117. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

Hi Laurie, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had with your order. We strive to go above and beyond for our clients and that clearly didn't happen in your case. If there is anything further I can do to assist you at this point, don't hesitate to reach out to me at stan@visahq.com. You can also reach an agent at our London office directly at +44 20 7148 6117. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Bad service by Raja, poor follow up by Amio. Overall bad customer experience. Later I found that VisaHQ is outsourcing the process to Rangoon Air Travel Pte Ltd. I will never use VisaHQ again and will definitely not recommend VisaHQ to anyone.”

Helpful Report

Posted 6 years ago

Hi Tondy, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any problems you experienced with your application and with our customer service team. We strive to exceed our clients' expectations and that obviously didn't happen in your case. Each of our customers has a dedicated visa agent; we do not outsource processing to other agencies. If you have specific questions regarding what happened with your order, please contact our Singapore office directly at +65 3159 0036 to discuss your situation. Or, alternatively, reach out to me at stan@visahq.com for assistance. Again, my sincere apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Not happy right now with your customer service! I have not been able to get any help for two days!”

Helpful Report

Posted 6 years ago

Hi Carol, Thanks for reaching out to VisaHQ. I would like to personally apologize for any problems you've been having reaching a customer service agent. We strive to respond to all inquiries in a timely fashion and I regret that hasn't happened in your case. If you are unable to get in touch with your dedicated visa agent or with our U.S.-based client relations team at 1-800-345-6541, don't hesitate to reach out to me at stan@visahq.com. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Your workers were absolutely great. When they rejected my photo, they told me what is wrong with it so it was easy to fix my problem I liked the fact you guys have on-line help which other sites do not have Thank you to everybody”

Helpful Report

Posted 6 years ago

Hi Sugako, Thanks for reviewing VisaHQ! I'm glad to hear the team was able to assist you throughout the application process and that you had an excellent experience. I did notice, however, that you only rated our services one star. If you have any problems you'd like to discuss, don't hesitate to reach out to our customer care team at 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Despite being assured we would receive the visa by 5.45pm on Monday, it didn't arrive until midday on Tuesday.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that your visa was not delivered on the appropriate day. I would, however, like to remind you that our team is not responsible for courier delays once we have handed our clients' documents over to their desired delivery services. Again, my sincere apologies, and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Hong Kong branch might be a scam considering that no information about their offices is given and the phone number is a Mainland one. No one ever replied to me online or picked up the phone. The only thing I could do on the website is to pay for the service - smart :D”

Helpful Report

Posted 6 years ago

Hello, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any problems you experienced while trying to submit your application. To clarify, our Hong Kong address has not been listed on our website as we are using a partner with a non-solicitation agreement. We will add it right away thanks to your review. Furthermore, the phone number is a non-geographic one, since our Shanghai team often handles communication with Hong Kong clients. It is important to note that only local charges will apply to Hong Kong residents. To provide you with a bit of background about the company, VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I found this website through searching for several and I regret not choosing a different one. I called several times asking questions about the visa process because it was my first visa and I was lied to, I don't know if it was intentional or not but I felt the agents told me what I wanted to hear for me to submit my application and pay 200 dollars extra. They told me to substitute some documents and it would work, to only send originals. Now my visa was cancelled I lost over 1k in cancellation fees, passport fees, plane ticket, visa fees, and the Consulate won't return my W-2 form because I didn't send a copy I sent the original how VisaHQ had told me. When I emailed VisaHQ about this they said they couldn't do anything because my case was closed and they no longer had to deal with it, I need my W-2 form so I emailed the consulate and now I am in another legal process to retrieve my W-2 form. Going through VisaHQ has given me nothing but headaches, if they had told me from the beginning the papers you have won't be sufficient there is no way around the requirements I would had saved a lot of money, now they blame it on me and say remember there is no refund. It's ridiculous I will find a different way to make my visas in the future.”

Helpful Report

Posted 6 years ago

Hi Leticia, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the various problems you experienced with your application. We strive to exceed our clients' expectations and I am sorry that didn't happen in your case. Our goal is to make the application process entirely seamless, not to add more stress; please rest assured that your review will help us improve. If there is anything I can do to further assist you at this time, please don't hesitate to reach out to me at stan@visahq.com. Again, my apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Stan for VisaHQ

Posted 6 years ago

“My name is sameh tawfik and I paid for the service to apply for Morocco Visa and after I paid the money via master card, I was told that you will need to come to the embassy coz the morocco embassy will only give Visa to the traveller himself. I requested refund on the same day I booked the service and I was told 2 to 3 weeks for the money to be refunded. It has been over 2 months and I am still waiting for the money. This is the 6th time I contact you and every time you email someone to process the refund and nothing is received. Poor poor service”

Helpful Report

Posted 6 years ago

Hi Sameh, Thanks for sharing your feedback about VisaHQ. I would like to apologize for the problems you've experienced with your order. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. If you still need assistance reaching a solution to your issue, feel free to reach out to me at stan@visahq.com and I will personally look into the situation. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Horrible company to deal with. Claim to have prepared all documents carefully then come to find out they did not submit the main document to the embassy. No one answers the phone ever when you call and after finally getting through they just repeat the same thing on the phone over and over while having an attitude. Regret dealing with them and the expedited service is a scam. Don’t waste your money !!!”

Helpful Report

Posted 6 years ago

Hi Nicolay, Thanks for sharing your feedback about VisaHQ. I would like to apologize for the problems you experienced while placing your order. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. I would like to remind you that our team does its best to expedite processing, but we have no control over consular requests and delays. If there is anything I can do to assist you at this point, don't hesitate to reach out at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I paid $200+ to apply my china visa. I have sent all my documents. They told me to do it myself because the embassy request. Not giving me any reason why I need to do it in person. It turns out that I need to drive 5 hours to DC doing it myself and not given any refund or reimburse my lose. It sounds like Ridiculous!!!!”

Helpful Report

Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. While I would like to personally apologize that your experience was not satisfactory, I also want to remind you that our team, unfortunately, has no control over consular requests. In some cases, in-person appearances are required and, while our team can guide you through the entire process, we cannot go to your appointment on your behalf. Again, my apologies that your experience wasn't what you expected. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had to do it twice and got charged twice to get what I wanted because it was so confusing. Never again and I will not endorce.”

Helpful Report

Posted 6 years ago

Hi Janice, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for any inconvenience you experienced during the application process. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you would like further assistance with your situation, I urge you to reach out to our U.S. customer support team at 1-800-345-6541. Again, my apologies on behalf of the company. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews

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