Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

“Dear all, I am very surprised to read all the good reviews. I cannot believe it at all. I am waiting for any feedback for more than 1 week now on my visa application which I did along with downloading all requested documents and having paid the service in advance. Even the helpdesk chat, I engaged two times, were unsatisfied and with very delayed responses. Fact: until now, no feedback on the process of my visa request. That is not even 1 star worth, but minus 5 stars.”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the problems you've had with your order so far. We take pride in making the visa application experience as simple as possible for our clients and that clearly hasn't happened in your case. Rest assured that reviews like yours help us improve our services worldwide. In regard to your specific issue, please don't hesitate to reach out to an agent directly at info@visahq.com or to our Dubai office at +971 4 375 0400. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“horrible site and even worse customer service. Long wait times, tech glitches even with the chat feature.”

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Posted 6 years ago

Hi Jonathan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had communicating with our team. We strive to make our customer service experience seamless and that clearly didn't happen in your case. Rest assured that reviews like yours help us make improvements to our website and our chat feature. I hope you'll consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Charged enormously high for hongkong Visa just for applying hongkong pre arrival registration and ultimately it's not successful”

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Posted 6 years ago

Hi Dr. Meghanath, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much for your Hong Kong visa, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Totally unprofessional service. The application form had around 10 mistakes (like date of birth, address, countries visited, monthly spend, etc) When I asked them to be changed, I was told the appointment date will not change, but I was infact given an appointment a week later (this left only 2 days between my visa appointment and my flight). I was also told I will get my form on Sunday, but on chat, the person I was dealing with kept saying Sunday is a holiday and so I will get my form on Monday. Why is there no consistency in what different people in visaHQ say?”

Helpful Report

Posted 6 years ago

Hi Priyanshu, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the various problems you experienced throughout your application. The level of service you received is not up to our standards. Rest assured that reviews like yours help us improve our communication between global offices and better train our staff worldwide. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very poor service and no considering for the unique character of each request. Nobody answered to my phone calls even if i left voice mail and no response on the chat either. I paid for nothing (didn't receive any services or visa product) and when i ask for a refund by mail the aswered right away that they can't refund me... I will not renew my experience with Visa Hq and you better check with the embassy of the country you are visiting firts before doint things with Visa Qh.”

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Posted 6 years ago

Hi Dina, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the poor customer service you received when you contacted our team. This is far from our usual standard of service and I am sorry you were not assisted appropriately. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. If there is anything our team can do to help you at this point, don't hesitate to reach out to an agent directly at info@visahq.com or by calling (800) 715-2075. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I was looking to apply for a visa to Bolivia. After a quick google search, Visa HQ came up. I thought this was a site that was set up thru the gov't for visa applications. I paid a $30 "embassy fee", filled out some questions and waited. After I realized this was not thru the gov't I called to request the $30 embassy fee to be refunded. They refused. I feel like I was misled into thinking this was a necessary step in the visa application. I paid $30 for a service that I do not need or want, and have not received any service for it. Won't be back.”

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Posted 6 years ago

Hello, Thanks for your feedback regarding VisaHQ. I would like to sincerely apologize for the negative experience you had with the cost of VisaHQ's services and for any confusion you had about our affiliation with official government agencies. We strive to make very clear that we are not an Embassy or consulate and I am sorry for any miscommunication that may have occurred in your case. We take pride in exceeding our clients' expectations and that clearly didn't happen in your case. Please reach out to a visa agent at 1-800-345-6541 if you have any additional questions at this time. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Two major mistakes. 1. You forgot to include St Petersburg in my itinerary. Had to send it back. Stayed on the phone and web site for more than 3 hours. I sent emails, tried to chat for more than 2 hours, no response, and left phone messages. No one communicated with me until I phoned Peter's tel number in Ottawa. Mistake number 2, I phoned to find out when I can expect my visa as it was getting very late. I was told May 26th. My flight was May 17!!!!! No one noticed or cross referenced the problem. Lucky I phoned.”

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Posted 6 years ago

Hi Julie, Thanks for sharing your feedback regarding VisaHQ. While I'm glad to hear Peter was ultimately able to assist you, I would like to sincerely apologize for the problems you experienced with your application. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. Reviews like yours help us improve our services and better train our staff worldwide. Again, my sincere apologies and I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very poor service No response for mails or calls It took more than one month for them to reply to my application”

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Posted 6 years ago

Hi Parameshwara, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had working with our team in Singapore and want to assure you this is far from our usual standards. Reviews like yours help us improve our services around the world and we appreciate you bringing the communication problems you had to our attention. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I received little to no help using this company. I did everything on my own. Even when I called in just to get a list of documents needed for my interview, I was able to find it by using google faster than the agent assisting me. This was a total waste of my money!”

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Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were not 100% satisfied with the service you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I would like to remind you that many visa applications are complex; we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very bad Experience, seems like your rep misled us, first of all he called us to submit the docs at the Embassy of Philippines New Delhi on a holiday and wasted our time, We had applied for multiple entry one year business visa, not sure why the demand draft that he submitted at the Embassy was for single entry visa, he wasn't very convincing when we asked him why he was submitting the demand draft (visa fee) for Single entry visa, he said that the rest of the amount will be paid at the time of visa decision/approval. I would like to know why would you charge my company for multiple entry visa fee when the Visa we got was for single entry? very unprofessional.”

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Posted 6 years ago

Hi Arun, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. We strive to provide our clients with the very best customer service and that clearly didn't happen in your case. In certain situations, our agents know that particular types of visas are unlikely to be approved, so they may recommend a single entry application, for example. However, this should have been discussed with you ahead of time and I apologize that it was not. Please don't hesitate to reach out to info@visahq.com to further discuss your situation if you require additional assistance. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“bunch of crooks. held themselves out as official chinese consulate office. visa requirements are inaccurate and nothing but headache. glad i discovered the incompetence before i proceeded further”

Helpful Report

Posted 6 years ago

Hi Garry, Thanks for your feedback. I would like to sincerely apologize for the negative experience you had with VisaHQ's services and for any confusion you had about our affiliation with any government agency. We strive to make our status clear and I sincerely apologize that didn't happen in your case. We take pride in exceeding our clients' expectations. Please reach out to a visa agent info@visahq.com or contact our London office directly at +44 20 7148 6117 if there is anything further we can do to rectify your situation. Again, my apologies. Safe travels, Rebekah for VisaHQ

Posted 6 years ago

“Awful, awful, awful. Did not give me the right visa I paid hundreds for. They even wished me "safe travels" after they knew I didn't have the time to send it back in to them for a correction. And why would I send it back to them? They messed it up the first go-round. Not sending it internationally again (Diplomat overseas) especially since I'm traveling on Easter break with my kids to Israel. Ugh. Horrible! You should have refunded my more-than-$700 I wasted with you to avoid bad reviews I'm smattering across social media.”

Helpful Report

Posted 6 years ago

Hello! Thanks for leaving your feedback regarding VisaHQ. After looking into your order, I see that you worked with one of our agents and have been granted a refund for any expediting fees you paid. I would like to personally apologize for the series of problems you experienced with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything else our team can do to assist you at this time, don't hesitate to reach out at 1-800-345-6541. Again, I am sincerely sorry for your dissatisfaction. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Horrible! I paid over $700 for expedited visa services to west Africa and got some random woman‘s photo on my visa. >:-( there is no time to send it in to get a new visa because my trip is too soon. For a photo verification of my incorrect visa, just do a Google search. I’m posting the photo everywhere…”

Helpful Report

Posted 6 years ago

Hi Maryanna, Thanks for leaving your feedback regarding VisaHQ. After looking into your order, I see that you worked with one of our agents and have been granted a refund for any expediting fees you paid. I would like to personally apologize for the series of problems you experienced with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything else our team can do to assist you at this time, don't hesitate to reach out at 1-800-345-6541. Again, I am sincerely sorry for your dissatisfaction. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i apply for the visa and i checked with the embassy they told me its fake visa ... scam and fraud”

Helpful Report

Posted 6 years ago

Hi Mohamed, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any problems you're having with your visa, but I assure you VisaHQ only provides government-issued visas and passports to our clients. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i applay for the visa and i checked with the embassy they told me its fake visa ... scam and fraud”

Helpful Report

Posted 6 years ago

Hi Mohamed, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any problems you're having with your visa, but I assure you VisaHQ only provides government-issued visas and passports to our clients. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“HORRIBLE! They put someone else's picture on my Gambian visa. Now my business trip to West Africa is ruined, and I paid hundreds of dollars for the service. >:-( If you can do the job yourself, do it. Otherwise, you might be out of a trip.”

Helpful Report

Posted 6 years ago

Hi Maryann, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the mistake that was made regarding your visa photo and for the severe inconvenience it has caused you. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Maryanna, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the mistake that was made regarding your visa photo and for the severe inconvenience it has caused you. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“No translation to English.”

Helpful Report

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello! Thanks for rating VisaHQ. I would like to apologize for the fact that you did not have a satisfactory experience with our services. We strive to go above and beyond for all of our clients and I am sorry that didn't happen in your case. If there's anything I can do to assist you at this point, don't hesitate to contact our U.S.-based customer care team at 1-800-345-6541. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai ...Worst company ever to deal with ...”

Helpful Report

Posted 6 years ago

Hi Prasad, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. Our team makes every effort to go above and beyond for our clients and I'm sorry you don't feel that happened in your case. Upon looking into your order, I see your application was submitted to Bahraini authorities within mere hours of being completed. Unfortunately, the VisaHQ team has no control over processing once applications are handed over to government agencies; visas are issued solely at their discretion. Bahrain, in particular, is known to reject visa applications for no apparent reason and I am sincerely sorry your application was not accepted. I hope this has provided some clarification and that you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ Dubai, The worst guys to approach for Visa assistance, 100% fake , no genuinity at all. I will never ever recommend these guys, unless someone want to risk their money as a service charge to them. I approached them thinking that they will provide a professional support and get the visa process done in a proper way, they were prompt till the payment, later that I had to push them hard for updates, even responses were unacceptably slow, all they care about is good feedback and follow up for better online review each time we try to reach them. In my case i have so many doubts about their service, the moment I made the payment, they said the application is submitted to the Embassy for visa process, don't know how that happen in within a minute, before payment they told their visa experts will contact us guide us for proper submission, nothing happened. I doubt they have not filled the correct names on the forms. After much follow up, i got a mail that both my visa applications got rejected, and they have no valuable reason for the rejection. Such an unprofessional guys, I would strongly recommend the readers of this post and my friends to never ever try this guys(VisaHQ Dubai).”

Helpful Report

Posted 6 years ago

Hi Prasad, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had. Our team makes every effort to go above and beyond for our clients and I'm sorry you don't feel that happened in your case. Upon looking into your order, I see your application was submitted to Bahraini authorities within mere hours of being completed. Unfortunately, the VisaHQ team has no control over processing once applications are handed over to government agencies; visas are issued solely at their discretion. Bahrain, in particular, is known to reject visa applications for no apparent reason and I am sincerely sorry your application was not accepted. I hope this has provided some clarification and that you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“3040206595”

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Posted 6 years ago

Hi Ramzan, Thanks for sharing your feedback about VisaHQ. I'm sorry you didn't have satisfactory experience with our services and I would like to help in any way I can. Please reach out to me at stan@visahq.com with additional details regarding your problem. I look forward to assisting you. Safe travels, Stan for VisaHQ

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews