VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,928 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MAMTA HAS HAS TYPE MY APPLICATION TOTELLY WRONG AFTER GIVING HER FULL INSTRECTIONS IF I HAVE TO CHANGE MAKE SURE I AM NOT GOING TO PAY.”

Helpful Report

Posted 6 years ago

Hi Farheen, Thanks for sharing your feedback about VisaHQ. First, I would like sincerely apologize for any problems you've had during the application process. Upon looking into your order, it appears that you are planning a leisure trip and were advised to submit a tourist visa application. Since an invitation letter, necessary for a business visa, was not supplied, our team went ahead with the agreed-upon tourist visa. Again, my apologies for any confusion that marred your experience with VisaHQ. If you would like to further discuss your situation, don't hesitate to reach out to Hamada Alashmawy at +971 50 396 7640. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The worst visa agency I’ve ever experienced. Lack of professionalism, delaying my documents for two weeks for submitting by Singapore embassy. I travel the world for past 10 years and never had a problem with visas. Have to notice lady named Maria - her absence of knowledge documentation impressed me the most. Because of VisaHQ I didnt get visa in time, and didn’t make it as I planned for my work trip. I will definitely tell all my friends from cruise ships (Princess, Oceania, Celebrity, Holland America Line and Regent Seven Seas) NEVER EVER use VisaHQ.”

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Posted 6 years ago

Hi Olena, Thanks for taking the time to leave your feedback. I would like to sincerely apologize for the negative experience you had with VisaHQ. I would, however, like to remind you that our team has no control over processing once the application arrives at the embassy. In this case, the embassy returned the application twice and the holiday period delayed processing, through no fault of ours. Several members of the VisaHQ staff spent a workday trying to expedite your visa, but again, we cannot control processing times. In looking into your situation, I see that Gary spoke to your husband and explained what occurred. I hope you will give VisaHQ a chance again in the future, as our team has tried to assist you in every possible way. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i have got no replies from the chat.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to personally apologize that you've been having problems with our chat feature. Typically, the response time is less than one hour. I urge you to reach out to your local VisaHQ office or to our U.S. customer support team at 1-800-345-6541. Someone will be happy to assist you! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hello Rabin, I am sorry you experienced a delay in the chat reply I checked and seen that our agent Luciana came back to you asking you to confirm your nationality. As mentioned above do feel free to email or call us. I hope we can still assist you with your visa question. Stan

Posted 6 years ago

“is very bet service, make me lots PROBLEM ,why the Netherland Embassy must thrue them. may be my visit be cancel. more then months i been contact,but havent done.”

Helpful Report

Posted 6 years ago

Hello, Thanks for reaching out regarding your experience with VisaHQ. I apologize that you had problems with your order, but I'll need more information in order to assist you. If you could contact me at stan@visahq.com with your name, the type of visa you applied for, and the name of the agent you were working with, I will personally look into what went wrong. Again, my apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I have used VisaHQ in the past and been extremely happy however this time I did not have the same experience. I had requested a multiple entry visa for China as I was meant to be travelling out of the country during my vacation for a tour. I was issued a single entry visa and so have lost a considerable amount of money on this. While I appreciate that this is up to the discretion of the embassy, I have since found out that other documents should have been provided in order to get a multiple entry which I was not asked for. When I explained this to Julie the response was ‘you can use this one and then apply for a new one’. That doesn’t really help in my current situation which I explained.”

Helpful Report

Posted 6 years ago

Hi Stacey, Thanks for sharing your feedback about your recent experience with VisaHQ. I would like to personally apologize for any problems you had with this order and, if you want to reach out to me at stan@visahq.com, I would be happy to look into what went wrong. Rest assured that reviews like yours help us improve how we serve our clients. We hope you'll give us a chance again in the future. Safe travels, Stan for VisaHQ

Posted 6 years ago

“I have tried to contact the customer service on the phone shown on the home page more than 10 times and no one answers or phone outside the service What a very bad service”

Helpful Report

Posted 6 years ago

Hi Ashraf, Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize that you've been having so much trouble reaching an agent. Just to reiterate, our U.S. customer service number is 1-800-345-6541. You can also contact your local VisaHQ office or, if you would prefer, you can reach out to me directly at stan@visahq.com. I would be happy to assist you in any way I'm able. Safe travels, Stan for VisaHQ

Posted 6 years ago

“It took VisaHQ over 16 hours to submit my visa to the Indian government. I ended up having to miss my flight because I didn’t get my visa in time. One person I spoke to at VisaHQ was nice and kind of helpful but the man I spoke to on the phone was incredibly rude and unhelpful. Overall, I will probably never use VisaHQ again. I could have just submitted my visa to the Indian government myself for way less money and would have gotten it in time.”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize for the negative experience you had. We take pride in providing exceptional customer service at all times and I am sorry that didn't happen in your case. Rest assured that reviews like yours help us improve across all of our offices. We sincerely hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“They are terrible to deal with, they never answer the phone. I was on hold for 60 minutes, no one answered and I hung up and called there competitors !!!!”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to share your feedback. I would like to personally apologize for the problems you experienced while trying to place an order with VisaHQ. This is certainly far from our usual standards and I am sincerely sorry you were left on hold for an extended period of time. Do rest assured, though, that reviews like yours make us better and help us improve how we do things. I hope you will give our team a chance in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“What a bunch of morons- you screwed around for weeks and never finished the visas. Never again.”

Helpful Report

Posted 6 years ago

Hi David, Thanks for sharing your feedback. I would like to personally apologize for the problems you experienced with your application. We strive to fully satisfy all of our clients and I'm sorry that didn't happen in your case. I would be happy to personally look into what went wrong if you reach out at stan@visahq.com with the name of the visa agent you were working with and your order number. Again, my sincere apologies on behalf of the team. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Its asking me to login again and again after login its not giving me page.”

Helpful Report

Posted 6 years ago

Hello Terribly sorry about this. Which website url are you trying to reach? Have you tried to contact the support team? Keep us posted please Stan

Posted 6 years ago

“Hello Account Name: Rose Brasher I am a recent customer with VisaHQ, and I have had a terrible and expensive experience. From unexpected expenses to miscommunication to bent and irreparably damaged documents (MA diploma), it has been negative since I first clicked on the pay now option. Authenticated documents: MA diploma, State background check Step 1: Pay $79.00 X 2(documents) = $158.00 for document authentication processing (VISHQ processing fees) Step 2: Pay $8.00 X 2(documents) = $16.00 for processing at US State Department Step 3: Pay $74 for one day shipping (Fedex fees). Originally quoted for $50 (agreed to paying this price before processing but had to pay an unexpected $24 more.) Unexpected Total: $251 (agreed to pay $227 originally) Estimated processing date October 5, 2018 (Their message: The documents should be ready on 10/05/2018) Step 4: Contact VisaHQ via email to inquire about the whereabouts of my parcel. VisaHQ replied with message stating that my inquiry would be addressed the following Monday (originally emailed them on Saturday October 6th) Step 5: Asked about why documents were taking so long and inquired if it could be sent to be further authenticated at the Chinese Embassy since it was taking so long. (said yes it could be done but i would have to pay $124 additionally) Step 6: Ignore email because ridiculous to ask to pay $124 after already paying $251 and not yet receiving my overdue documents. Step 7: Wait several days and call to inquire as to why I had still not received my parcel. Informed that my documents were currently at the embassy and that I need to pay $25 for embassy fees and pay $99 for VisaHQ processing fees BEFORE they would ship my documents back to me. Step 8: Reluctantly and furiously pay the $124 total in unexpected fees (was going to mail to embassy for FREE). Step 9: After paying a grand total of $375 I wait 15 DAYS (order placed and shipped October 1 and received October 16) before finally receiving my notarized documents. Step 10: Inspect documents. Background check was fine. MA diploma was FOLDED IN HALF with a crease that cannot be removed. It was my original diploma and can likely not be replaced. Step 11: Recap terrible experience in comment section of website... NOT RECOMMENDED!!!!!! You think you pay for convenience and for bypassing the mailing processing times, but in the end you pay $375 for something that would have taken the same amount of processing time for free.”

Helpful Report

Posted 6 years ago

Hi Rose, Thanks for sharing your feedback about VisaHQ. I would like to sincerely apologize for the negative experience you had and assure you that your comments will help us to become a better company. We strive to exceed our clients' expectations and provide clear, upfront pricing information. I am sorry this didn't happen in your case. If you would like to contact me at stan@visahq.com with the VisaHQ location where you applied and the name of the visa agent you were working with, I will personally look into what went wrong. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“It's a money making agency. Not concerned with customers requirements. Totally agent network systems. Take advantage of embassy who are not dealings with visitors directly or can't applying visa online.”

Helpful Report

Posted 6 years ago

Hi Suresh, Thanks for taking the time to leave your feedback. I apologize that you had a poor experience with VisaHQ. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you have additional concerns about your specific situation, please reach out to your local VisaHQ office or contact our customer service team at 1-800-345-6541. We would like to anything we can to rectify your case. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“the process is not clearly explained at the beginning...information is asked in piece meal resulting in delay”

Helpful Report

Posted 6 years ago

Hi Vrinda, I apologize that you had a poor experience with our online application system. We strive to make the entire process as seamless as we can for our clients and we will take your feedback to heart moving forward. If you ever have problems in the future, contact your local VisaHQ office or reach out to an agent at 1-800-345-6541 for assistance. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“You need to update your visa requirements on the web site for some countries.”

Helpful Report

Posted 6 years ago

Hi Rajvir, Thanks for taking the time to leave your feedback. We will look into this issue and would like to thank you for bringing it to our attention. We strive to update visa requirements immediately when they change and we apologize if anything that affected you was incorrect. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“I didn’t receive my passport because #VisaHQ sent it to an incomplete address and marked an incorrect mobile number on the #auspost envelope. I spent hours following up with auspost and correcting the address and number and requesting them to deliver it to the right address. It shows VisaHQ has no procedures in place to check its out-going mail, labelling of such important and critical documents. I am not happy with the careless way they have managed something so important as someone’s passports and left it for me to manage this fiasco whereas it should have been them who should have done the follow up and kept me in the loop. Such service is unacceptable and I won’t be recommending VisaHQ to anyone moving forward.”

Helpful Report

Posted 6 years ago

Hi Sandeep, I apologize that you had such a poor experience with VisaHQ. As I've stated when replying to your reviews on other platforms, we make every effort to exceed all clients' expectations and are sincerely sorry for the low level of service you received. Your feedback, however, helps us to become better moving forward, so we can ensure this doesn't happen to others in the future. I hope you will accept this apology and give the VisaHQ team a chance to prove themselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“No doubt the person who answered my call was friendly and was able to remember how many times I called in but still, nobody returned a call to me as per my request. After placing my order for the visa, I do not receive any confirmation email and I have to keep chasing for someone to call me back on my enquires. Service fees were so expensive and yet no follow up, my first and my last time using Visahq!”

Helpful Report

Posted 6 years ago

Hi Vlim, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. That clearly didn't happen in your case. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team. We hope you will give us a chance to prove ourselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“The customer service is pathetic. And the person on the phone makes you feel, why did I ever call these guys!? These guys don't have any patience at all to explain any thing. I would not recommend this to any one. It is probably better you use any other service or apply the visa directly at the embassy yourself rather than paying money to these people.”

Helpful Report

Posted 6 years ago

Hello, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. That clearly didn't happen in your situation. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. We hope you will give us a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“The visa specialist acted totally unprofessional with me. I’d be very glad to discuss this over phone with you. I paid for the service to ease my life not to make it deficient. Kindly call back”

Helpful Report

Posted 6 years ago

Hello! I would like to apologize for your negative experience. We strive to exceed our clients' expectations and this is far from our usual standard. If you could send your contact information to stan@visahq.com, I will personally make sure someone connects with you regarding your situation. Looking forward to hearing from you. Safe travels, Stan for VisaHQ

Posted 6 years ago

“worst service, unprefessional customer service, marginal to poor customer service”

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Posted 6 years ago

Hi Pedram, Thanks for taking the time to leave your feedback. I'm sorry to hear you had a negative experience with VisaHQ. We strive to exceed our customers' expectations and reviews like yours help us improve in the future. We hope you will give us another chance someday! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have asked the same question twice about our status regarding UK citizenship while being non-resident in the UK and there has been a deafening silence in return!”

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Posted 6 years ago

Hi Barclay, I'm so sorry to hear about the problems you're having. We strive to exceed our customers' expectations and I apologize that hasn't happened in this case. Please contact our London office directly at +44 20 7148 6117 for assistance. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,928 reviews