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VisaHQ Reviews

4.4 Rating 4,153 Reviews
86 %
of reviewers recommend VisaHQ
Company Reviews Product Reviews
256
 Metrics Info
4.4
Based on 4,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read VisaHQ Reviews

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Abdulrahman A
Verified Buyer
“very bad experience , 5 business days became 40 days partial refund , deducted more than 70 AED for nothing , no service , i just wasted 1 hour filling the application online, and finally paying money for no service. non-professional call operator”
Helpful Report
Posted 7 years ago
Hi Abdulrahman, We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ
Posted 7 years ago
Anonymous
Verified Buyer
“website is very slow and cumbersome. Why uploading of passport docs and 2?? further photos?”
Helpful Report
Posted 7 years ago
Hello! We're so sorry you had a poor experience with our website. We strive to make it as efficient as possible. Depending upon the type of visa you applied for, you may have needed to supply additional documents, as per your destination country's regulations. If you have specific questions relating to your application, call 1-800-345-6541. One of our visa agents will be happy to help you! Safe travels! Rebekah @ VisaHQ
Posted 7 years ago
Anonymous
Unverified Reviewer
“I had the most horrible experience from this company. They charged me for nothing. I was not delivered what I was promised. I paid and whatever 'guidance' I was provided actually messed up my chance to visit my family for a year at least. They are neither accepting their flaws nor providing a refund. I'd strongly suggest against using their service if you want to have a trip anywhere.”
Helpful Report
Posted 7 years ago
Hello, Your review is very concerning to us. I would like to personally look into the situation on your behalf. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ
Posted 7 years ago
Ramona D
Verified Reviewer
“Zambian Visa was meant to take 3 to 4 working days. Two weeks later I am still waiting fo my visa and will most likely have to cancel all my bookings because I am meant to travel in a couple of days. The ineptitude of the so called visa expert handling my case is unbelievable. It is quite apparent that youyr emloyee has no clue of what is going on or how to rectify the situation. Sending out a string of e-mails to immigration when the country is on public holiday (2nd and 3rd of July) shows how unfocused your system is. Now my calls are not getting answered. Please maintain intergrity and stop advertising things you can't deliver. I wonder is there is any point in asking for a refund???????Ramona De Silva”
Helpful Report
Posted 7 years ago
Hi Ramona, We are truly sorry your experience at VisaHQ was not a good one. I would like to personally look into the situation. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies. 😔 Stan for VisaHQ
Posted 7 years ago
Michelle
Unverified Reviewer
“I have been trying to reach one of the consultants and even drop her an email to call me back but have yet to hear from the consultant. Tried calling their hotline number, no one picks up. I have called at least 5 times or more.”
Helpful Report
Posted 7 years ago
Hi MIchelle, I'm so sorry you've been having trouble reaching your visa agent. We would like the opportunity to investigate your feedback further. Please contact me directly (stan@visahq.com) with the name of your visa consultant and I will work with you to resolve this issue as quickly as possible. Again, my apologies, Stan at VisaHQ
Posted 7 years ago
VisaHQ is rated 4.4 based on 4,153 reviews
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