VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,932 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst service, unprefessional customer service, marginal to poor customer service”

Helpful Report

Posted 6 years ago

Hi Pedram, Thanks for taking the time to leave your feedback. I'm sorry to hear you had a negative experience with VisaHQ. We strive to exceed our customers' expectations and reviews like yours help us improve in the future. We hope you will give us another chance someday! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have asked the same question twice about our status regarding UK citizenship while being non-resident in the UK and there has been a deafening silence in return!”

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Posted 6 years ago

Hi Barclay, I'm so sorry to hear about the problems you're having. We strive to exceed our customers' expectations and I apologize that hasn't happened in this case. Please contact our London office directly at +44 20 7148 6117 for assistance. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I will not recommend this service/company to anyone. I have requested for a refund as the website has mislead me to think that I can apply for a Switzerland visa overnight. However upon payment and documents submissions, a VisaHQ representative contacted me and told me that I have to submit all the documents in person. For this reason, I have asked for a full refund. The company representative told me that the refund process will take 4-6 weeks; this is the 8th week and I have not received my refund nor heard back from the company since. Horrible customer service.”

Helpful Report

Posted 6 years ago

Hello! We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

“DON'T USE PERIOD!!! I sent in my passport 4 months in advance for 4 visas and looking up the timeline for each visa it would take 3 months so that gave them 1 extra month to get it done and my passport back to me. The last visa said it would be done the 21st then got changed to 22nd I called all I got was the runaround of it will be done today then the next day it will be done today. It's now the 27th and still getting the same runaround. Every day I told them I was leaving the 28th but nothing has been done about it and now my trip is wasted since I don't have my passport to even go the countries I do have a visa for.”

Helpful Report

Posted 6 years ago

Hi Steven, Your review is very concerning and I'd like to help you in any way I can. However, I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I have filled up an online application for my husband to travel to Egypt and it was very clear that he is an Egyptian with Canadian Passport and since his Egyptian Ids were expired he will need to apply for an entry visa for only 3 weeks and there were questionnaire as part of the application asking is this is a first time to Egypt and what nationality he is and so on so forth so the visa clerk will be able to figure out what visa entry he would need in this case and they charged us $111 and asked to receive a copy of the Canadian passport and mentioned that the visa is in the process, they knew the travel date which is 19th of Aug and that my husband booked his ticket and in the same day of the flight night they sent an email to him saying that they won't be able to issue him the visa as he will need to change his flight date and that was too late to say that as he was boarding already and when he told them he is boarding now they said back sorry but your visa will take about 7 business days to be issued and that they will do their best to get it done by the date of the arrival to Egypt which is Aug 21st morning then they sent another email saying that they did all researches and found out that since he is an Egyptian citizen already he can take an entry visa at the airport upon arrival for $25 only and they refunded the amount and deducted 50% of the procesing fees which is about $40 with no proper explanarions and when I raised the issue to one of the visa counsellors the answer was very negative saying that this is procedure and that they won't be able to refund the full amount and I see it a rip off!!!!!!!!!!!! which definately would not recommend anyone to take the risk and trust these guys to process their visa becuase there going to be a hidden cost involved.”

Helpful Report

Posted 6 years ago

Hi Lobna, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. We are sorry your personal experience was not to your satisfaction and we hope you will give us the chance to prove ourselves to you again in the future. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“No agent has gotten back to me , I have emailed them for an refund and until now nothing has been done. Don’t know if this is a bogus company. No one answers the phone also”

Helpful Report

Posted 6 years ago

Hi Sneha, I sincerely apologize for your negative experience. We strive to make sure very VisaHQ client is fully satisfied. Please reach out to one of our agents at 1-800-345-6541 in order to receive assistance with your order. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

“very bad experience , 5 business days became 40 days partial refund , deducted more than 70 AED for nothing , no service , i just wasted 1 hour filling the application online, and finally paying money for no service. non-professional call operator”

Helpful Report

Posted 6 years ago

Hi Abdulrahman, We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

“website is very slow and cumbersome. Why uploading of passport docs and 2?? further photos?”

Helpful Report

Posted 6 years ago

Hello! We're so sorry you had a poor experience with our website. We strive to make it as efficient as possible. Depending upon the type of visa you applied for, you may have needed to supply additional documents, as per your destination country's regulations. If you have specific questions relating to your application, call 1-800-345-6541. One of our visa agents will be happy to help you! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I had the most horrible experience from this company. They charged me for nothing. I was not delivered what I was promised. I paid and whatever 'guidance' I was provided actually messed up my chance to visit my family for a year at least. They are neither accepting their flaws nor providing a refund. I'd strongly suggest against using their service if you want to have a trip anywhere.”

Helpful Report

Posted 6 years ago

Hello, Your review is very concerning to us. I would like to personally look into the situation on your behalf. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

“Zambian Visa was meant to take 3 to 4 working days. Two weeks later I am still waiting fo my visa and will most likely have to cancel all my bookings because I am meant to travel in a couple of days. The ineptitude of the so called visa expert handling my case is unbelievable. It is quite apparent that youyr emloyee has no clue of what is going on or how to rectify the situation. Sending out a string of e-mails to immigration when the country is on public holiday (2nd and 3rd of July) shows how unfocused your system is. Now my calls are not getting answered. Please maintain intergrity and stop advertising things you can't deliver. I wonder is there is any point in asking for a refund???????Ramona De Silva”

Helpful Report

Posted 6 years ago

Hi Ramona, We are truly sorry your experience at VisaHQ was not a good one. I would like to personally look into the situation. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies. 😔 Stan for VisaHQ

Posted 6 years ago

“I have been trying to reach one of the consultants and even drop her an email to call me back but have yet to hear from the consultant. Tried calling their hotline number, no one picks up. I have called at least 5 times or more.”

Helpful Report

Posted 6 years ago

Hi MIchelle, I'm so sorry you've been having trouble reaching your visa agent. We would like the opportunity to investigate your feedback further. Please contact me directly (stan@visahq.com) with the name of your visa consultant and I will work with you to resolve this issue as quickly as possible. Again, my apologies, Stan at VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,932 reviews