VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and efficient”

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Posted 6 years ago

Hi Rowan, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Well done! India visas seem to be very complicated”

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Posted 6 years ago

Hi Clive, Thanks for taking the time to leave your feedback. We're glad you had a good experience with the VisaHQ team! Indian visas can be quite complex, but our staff works hard to make sure clients like you get their travel documents as seamlessly as possible. We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great. Carlos was thorough and patient. Guided me along the process and answered all my questions.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience working with Carlos and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great attitude and excellent service orientation!”

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Posted 6 years ago

Hi Ruchira, Thanks for taking the time to leave your feedback. We're so glad to hear you had a great experience with VisaHQ and we sincerely hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“What a bunch of morons- you screwed around for weeks and never finished the visas. Never again.”

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Posted 6 years ago

Hi David, Thanks for sharing your feedback. I would like to personally apologize for the problems you experienced with your application. We strive to fully satisfy all of our clients and I'm sorry that didn't happen in your case. I would be happy to personally look into what went wrong if you reach out at stan@visahq.com with the name of the visa agent you were working with and your order number. Again, my sincere apologies on behalf of the team. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Web site is easy to work. Chatting with customer service was nice. I event ended up getting immediate help via phone with one of your rep in my area. They took care of my request super fast. I made an EVisa request and it took 24 hours.”

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Posted 6 years ago

Hi David, Thanks for taking the time to share your feedback. We're glad to hear you had great experiences with all of the customer service channels you used and we sincerely hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Amazing experience with VisaHQ.”

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Posted 6 years ago

Hi Daniel, Thanks for taking the time to leave your feedback about VisaHQ. We're glad you had a great experience and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very quick and efficient service”

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Posted 6 years ago

Hi Amith, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Brilliant service. I was on a tight schedule to get a visa. VisaHQ delivered on time. So pleased. Definitely a 5 star service”

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Posted 6 years ago

Hello! Thanks for taking the time to share your review. We're glad to hear you had a great experience with VisaHQ and we hope to serve you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very fast service!”

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Posted 6 years ago

Hi Leyla, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“the fee is too high”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Outstanding customer service and support.”

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Posted 6 years ago

Hi Adam, Thanks for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Hi Lee, Thanks for taking the time to leave your feedback. We're glad you had a great experience working with VisaHQ and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Was very pleased with updates after app. Received. Was not pleased with time on phone and calls not returned. However, once again extremely pleased with updates after reception. Thanks again for supplying travel needs. Very relieved after update, yesterday. Thanks again.”

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Posted 6 years ago

Hi John, Thanks for taking the time to leave your feedback. I would like to sincerely apologize for the lack of promptness with which you received responses to your phone calls. Reviews like yours help us improve. I am, however, glad to hear you had an overall positive experience with VisaHQ and I hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Our Visa requests to Ghana were handled efficiently. My only concern is that your web site made it appear I was doing business with the Ghana embassy rather than with an intermediary service and I did not see on the site a quotation of what your processing fee was.”

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Posted 6 years ago

Hi Ronald, Thanks for taking the time to share your review. We're glad to hear you had an overall positive experience with VisaHQ, but we will take your concerns regarding our website to heart moving forward. We appreciate your honest feedback. We hope you have a wonderful trip to Ghana! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I don't like the stickers you put on my passport as it was hard to take it off. Needed to use GooGone. Other than that, excellent and reliable service.”

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Posted 6 years ago

Hi Noriyuki, Thanks for taking the time to leave your feedback. We're glad you had a good experience with VisaHQ and we apologize for any inconvenience the passport sticker caused. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent service. Very personable and efficient. Professional and Trustworthy.”

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Posted 6 years ago

Hi Nicole, Thanks for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team and we hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The payment gateway didn't work the three times i tried, but eventually worked and after that hiccup the process ran smoothly.”

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Posted 6 years ago

Hi Ayanda, Thanks for taking the time to leave your feedback. I would like to apologize for the issues you had with your payment, but I'm glad to hear you had an overall positive experience. I hope you'll return to VisaHQ next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I'm very pleased with the prompt service. I've received the e-visa within 48 hours of submitting the application. Thank you.”

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Posted 6 years ago

Hi Subhash, Thanks for taking the time to leave your feedback. We're glad you had such a great experience and received your e-visa promptly. We hope you have a wonderful trip and look forward to serving you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service no hidden,”

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Posted 6 years ago

Hi Harjit, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope you use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews