VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,221 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple, easy to follow instructions. Efficient and competent staff to assist. Excellent experience”

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Posted 7 years ago

Hi Shaun, Thanks for taking the time to share your feedback about VisaHQ. We are so glad to hear you had an excellent experience with our process from start to finish. We hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“The application process was easy. I received my visa quickly. But I had problems printing it. Apparently a Windows 10 issue, so Visa HQ should make sure that the file is compatible for common software platforms. When I called Customer Service to understand the printing problem, the agent had no suggestions. When I asked if I could show the visa on my phone if I couldn't print it, the agent was very rude, saying that he had never been to Vietnam, so how would he know if electronic vs print would be okay. I replied that VisaHQ is supposed to be an expert on visas and they should know if I can use an electronic version. He just basically told me it was my problem. Finally able to print on an Apple. A lot of people don't have multiple machines.”

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Posted 7 years ago

Hi Nancy, Although I am glad to hear your experience with VisaHQ was positive overall, I am sorry to hear you had a negative interaction with one of our customer service agents. Please rest assured that this is not the level of service we pride ourselves on and that reviews like yours help us improve. I sincerely hope you will give VisaHQ a chance again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Informative. Very quick in response and direct to the point.”

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Posted 7 years ago

Hello! Thank you for taking the time to review VisaHQ. We're glad you had a good experience with our application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Informative. Responsive. Quick. Reliable! I would recommend this to friends, family and everybody else!”

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Posted 7 years ago

Hi Mikko, Thanks for taking the time to share your feedback about VisaHQ! We're glad you had an excellent experience from start to finish and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Total utter scam, they want $100 dollars as a consultation fee. I called to get clarification on an item on their web page and the representative kept saying we need to pay money to talk to them. I told him I only wanted clarification on the web site and the documents being asked for and the resentative kept saying he can only answer questions after we pay him $100. I then asked if the process issues a visa and he said, no we only consultee. After reviewing the web site, no where does it say they do not issue visa's, the web page eludes to this but does not say it. If this is legitimate why do they hide the fact that its only a consultation service and will not clarify their own web site?”

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Posted 7 years ago

Hi BR, Thanks for taking the time to share your feedback. I would like to personally apologize for the negative experience you had with VisaHQ's customer care team. We strive to handle all calls with the utmost professionalism. Rest assured that reviews like yours help make us better. There seems to have been some miscommunication during your experience with us. Although VisaHQ is a consultation service, we DO also help clients like you submit visa applications. We are NOT an embassy or consulate; these government agencies are the only bodies that can actually issue visas. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Efficient service”

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Posted 7 years ago

Hello! Thanks for taking the time to share your feedback. We are glad to hear you had a positive experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“The form was easy to complete and the customer service reps were knowledgeable and helpful.”

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Posted 7 years ago

Hi Martha, Thanks for taking the time to review VisaHQ. We're glad you had a great experience with both our online application and our customer service team. We hope you'll return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I am so impressed with this company!excellent, they keep me informed of everything ,price that I payed for is worth it!”

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Posted 7 years ago

Hello! Thanks for taking the time to share your feedback. We're so glad you had a great experience working with VisaHQ and we hope you will return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Very straightforward and simplistic”

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Posted 7 years ago

Hi Tom, Thanks for taking the time to leave your review of VisaHQ! We're glad you had a great experience with our application process and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“i had applied for the visa earlier and to be honest i had big doubts if i will get the visa just on time before my flight but VISAHQ did it and made my day would recommend 10/10 excellent services and very easy process😍✨✔✔”

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Posted 7 years ago

Hi Zeinalabdin, Thanks for taking the time to share your review of VisaHQ! We're so glad you had an excellent experience with our services and we hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Very Helpful and fast”

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Posted 7 years ago

Hi Aman, Thanks for reviewing VisaHQ! We're glad you had a great experience and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“got the visa really quick. good service.”

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Posted 7 years ago

Hello! Thanks for taking the time to share your feedback about VisaHQ. We're glad you had a good experience and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Consistent high-quality service and successfully handle large volumes of applications for varying countries all at once.”

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Posted 7 years ago

Hi Adam, Thanks for reviewing VisaHQ. We're glad you had a great experience with our system and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Quick and reliable service.”

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Posted 7 years ago

Hi Ana, Thanks for taking the time to share your feedback. We're glad you had a great experience with VisaHQ and we hope you return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Thank you Alaa fo assisting me with my query and clearing my doubts. Excellent customer service.”

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Posted 7 years ago

Hello! Thank you for sharing your review of VisaHQ. We're glad to hear Alaa was able to work with you to answer your questions and help you obtain your travel documents. We hope you will use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“I must say I wasn't sure if I would receive my Visa back in time to travel abroad, But I DID! Ya'll #ROCK 💃💃💃 THANKS VisaHQ for processing my application for a Visa in such a short notice. I will definitely use this company again in the near future & refer others~ Blessings 2Everyone there & HaPpy HaPpy NEW YEAR 🎊🎉 🎊”

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Posted 7 years ago

Hello! Thank you for taking the time to share your feedback about VisaHQ. We truly appreciate your kind words and we are so glad to hear our team was able to help you get your travel documents quickly! We look forward to serving you again soon. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Amazing service - I mailed my passport and visa application overnight. As soon as VisaHQ received it, they sent me an email to let me know. 30 minutes later I received another email saying that my paperwork looked good. About 30 minutes later I received another email to let me know that the application was submitted to the consulate. 3 days later, I received another email to let me know that the consulate had approved the visa. Another email to let me know that my passport was being mailed back to me. In other words, excellent communication! My passport was back exactly a week after I sent it out. And I didn't pay for any extra services. Would highly recommend VisaHQ.”

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Posted 7 years ago

Hi Luciana, Thank you for sharing your review of VisaHQ! We're glad you had a wonderful experience getting your visa and we hope to serve you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Online site very easy to use.”

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Posted 7 years ago

Hi Tina, Thanks for taking the time to share your feedback. We're glad you had a good experience with VisaHQ's application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 7 years ago

“Recently I purchased a Visa and when I received it I didn't understand something I phoned mediately and was greeted with the necessary tools on their end to figure it out with a follow-up email fantastic job thank you”

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Posted 7 years ago

Hi George, Thanks for sharing your review of VisaHQ! We're glad our team was able to clarify your questions and help you have a more enjoyable trip. We hope you will use our services again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

“Maria has always been responsive in a timely manner. She is an excellent VisaHQ representative.”

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Posted 7 years ago

Hi John, Thanks for taking the time to review VisaHQ. We're glad you've had an excellent experience working with Maria and we hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 7 years ago

VisaHQ is rated 4.4 based on 4,221 reviews