VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your fast service with my visa to Brazil . No delivery was required with this Visa .Everything was done here n the computer .”

Helpful Report

Posted 6 years ago

Hi Connie, Thanks for taking the time to leave your feedback. We're glad you had a great experience getting a Brazilian e-visa. Have a great trip and we hope you return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“i have not gotten a response yet on my application”

Helpful Report

Posted 6 years ago

Hi Bernard, Thanks for leaving your feedback. I apologize that you have not heard back about your application and I urge you to contact your local VisaHQ office or our US customer support line at 1-800-345-6541 to make sure the paperwork was received. If you would prefer to get assistance online, you can reach out to info@visahq.com. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The staff is very friendly and professional. She explained clearly every question and helped me prepare my documents. Highly recommened”

Helpful Report

Posted 6 years ago

Hi Khang, Thanks for taking the time to write a review. We're glad to hear you had a great experience with your visa agent and we hope you'll use our services again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very informative staffs”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with the VisaHQ team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The website of VisaHQ, the visa application process, the email notification upon completion of each step, and the quick response and courtesy from the VisaHQ staff are commendable. However, the staff's professional writing skills have room to improve. A quick question: why is the Fedex cost charged by VisaHQ much higher than that of the Fedex retail store?”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had an overall positive experience with VisaHQ and we will take your feedback regarding written communication into account moving forward. In regard to FedEx shipping rates, there are multiple services available through the company; it is likely that you are simply using a different service when you visit a retail location. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

“It was simple, quick and easy applying for a business visa to China. The website was clear and when I did get something wrong in my paperwork (it’s complicated because my work is home based and my employer is in another country) they contacted me immediately and we fixed it so my application went through smoothly and quickly. Thanks.”

Helpful Report

Posted 6 years ago

Hi Adrian, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and that, even with your complex situation, your application was processed efficiently. That is why we are here! We look forward to serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Appreciate”

Helpful Report

Posted 6 years ago

Hi Andrew, Thanks for leaving your feedback. We're glad you had a five-star experience with VisaHQ and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“fast response, kindly officer, Good Service.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience working with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very helpful, quick response, great communication and reliable.”

Helpful Report

Posted 6 years ago

Hi Alexander, Thanks for leaving a review. We're glad you had an excellent experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“This is my second experience for visa application via VisaHQ. Both times, I found the staff knowledgeable, helpful, and very proficient.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you've had two great experiences with VisaHQ and we hope to continue serving you whenever you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The VisaHQ program itself is quite good. I like the easy access to the forms for each country, the information provided about visa requirements, and the ability to track the visa acquisition itself. This is an expensive service, but so far, it has generated the visa's I need even though some of the requirements demanded of countries are quite onerous, like invitation letters for business visa's. That is not the fault of Visa HQ.”

Helpful Report

Posted 6 years ago

Hi Mark, Thanks for taking the time to leave your feedback about VisaHQ. We're glad you have had positive experiences with our services so far and, although we apologize for the requirements our travelers sometimes have to fulfill for various nations, we appreciate your understanding. We hope to continue to serve you whenever you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Using VisaHQ is, by far, the easiest site I have used for internal travel documents and the turn-around time is unbeatable!”

Helpful Report

Posted 6 years ago

Hi Chiquita, Thanks for taking the time to leave your feedback. We appreciate your kind words and we hope to continue serving you when you require travel documents in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Good service - only area to improve is that if packages are delivered before 9am they cannot be received. I paid additional amount for my passport to be delivered before 9am so that it could be submitted to consulate that morning. The post office delivered it at 8.16 and was unable to gain access to the building. You should either make it clear on your website that packages must not be delivered before 9am OR (preferably) have a staff member on hand from whenever the post office starts delivering to receive passports.”

Helpful Report

Posted 6 years ago

Hi Anna, Thanks for taking the time to leave your feedback. We apologize for any confusion about the delivery of your order. We strive to provide clients like you with clear information about every aspect of the application process and we will take your comments into consideration moving forward. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I will use visa hq again if I require any visa services in the future. The process was simple, responses to all of my questions via email were prompt (within 1 hour or less) and the one time I needed to call in person the service was timely and helpful. Based on my experience with visa hq I would recommend them to anybody seeking visa services, particularly for those who would find visiting their nearest consulate/embassy to submit the application in person prohibitively expensive or too time consuming. I live in Boston and to submit my visa at the closest consulate in New York it would have been a real burden, so the $99 fee for visa hq services was money well spent, and I will use them again for that reason.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're so glad to hear you had a great experience with VisaHQ and that the convenience of our service was able to save you a trip to NYC. We look forward to serving you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I submitted my application for Australian Tourist Visa almost two weeks ago and have not received it or any update since from you”

Helpful Report

Posted 6 years ago

Hello I am really sorry about your experience. Have you looked into your spam folder? Looking at our system I see that your e-visa was processed on time and sent to you. I have asked that it be re-sent just in case. Let me know if you want it sent to a different email address. Regards Stan

Posted 6 years ago

“Excellent service, impeccable timings.”

Helpful Report

Posted 6 years ago

Hi Stephen, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I have used VisaHQ several times and have had mixed experiences. This last time I was fortunate to have a good staff member, Fahad, who ensured my passport came back with the visa I needed in good time.”

Helpful Report

Posted 6 years ago

Hello! Thanks for writing a review. I would like to personally apologize for the inconsistent experiences you have had with VisaHQ. Rest assured that your feedback helps us become a better company. I'm glad you had an excellent experience with Fahad and I hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Absolutely fantastic, professional and extremely fast n effective.”

Helpful Report

Posted 6 years ago

Hi Nancy, Thanks for taking the time to leave your feedback. We appreciate your kind words and hope you use VisaHQ's services again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The most important thing is you got my visa to China in less than a week! I will definitely recommend you to others. Much less important, but frustrating, is that it is practically impossible to get assistance by calling you. After I gave up and emailed my question, it was answered promptly.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to write a review. We're glad our team was able to get you your Chinese visa quickly, but sincerely apologize for any issues you had reaching a representative. Your comments help us better serve clients like you, so we hope you'll give us a chance to prove ourselves again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Amazing service”

Helpful Report

Posted 6 years ago

Hello! Thanks for leaving your feedback. We're glad you had a great experience working with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews