VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was very easy, being able to do everything on line was just great . I received my Visa in 2 days. Now I'm all. Set for my up coming trip.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We sincerely appreciate your kind words and hope you have a wonderful trip. We look forward to serving you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“We use VisaHQ on a regular basis and we are always confident that our requests will be dealt with in an efficient and confidential manner. There has never been a time when we have not been able to speak with them personally whenever required. Excellent service. We will continue to use them even though they are expensive.....the old maxim applies ....you get what you pay for.”

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Posted 6 years ago

Hi Nigel, Thanks for taking the time to leave your feedback! We're glad you have had consistently great experiences with VisaHQ and we look forward to continuing to serve you for many years to come. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Lost one of my teams Passport and Visa which is causing quite an issue.”

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Posted 6 years ago

Hi Scott, Thanks for leaving your feedback. I would like to sincerely apologize for the issue your team is experiencing. We strive to exceed our clients' expectations, which clearly hasn't happened in this case. If you would like to contact me at stan@visahq.com with the location of your VisaHQ office and the name of the visa agent you are working with, I will personally look into this problem. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Hello Account Name: Rose Brasher I am a recent customer with VisaHQ, and I have had a terrible and expensive experience. From unexpected expenses to miscommunication to bent and irreparably damaged documents (MA diploma), it has been negative since I first clicked on the pay now option. Authenticated documents: MA diploma, State background check Step 1: Pay $79.00 X 2(documents) = $158.00 for document authentication processing (VISHQ processing fees) Step 2: Pay $8.00 X 2(documents) = $16.00 for processing at US State Department Step 3: Pay $74 for one day shipping (Fedex fees). Originally quoted for $50 (agreed to paying this price before processing but had to pay an unexpected $24 more.) Unexpected Total: $251 (agreed to pay $227 originally) Estimated processing date October 5, 2018 (Their message: The documents should be ready on 10/05/2018) Step 4: Contact VisaHQ via email to inquire about the whereabouts of my parcel. VisaHQ replied with message stating that my inquiry would be addressed the following Monday (originally emailed them on Saturday October 6th) Step 5: Asked about why documents were taking so long and inquired if it could be sent to be further authenticated at the Chinese Embassy since it was taking so long. (said yes it could be done but i would have to pay $124 additionally) Step 6: Ignore email because ridiculous to ask to pay $124 after already paying $251 and not yet receiving my overdue documents. Step 7: Wait several days and call to inquire as to why I had still not received my parcel. Informed that my documents were currently at the embassy and that I need to pay $25 for embassy fees and pay $99 for VisaHQ processing fees BEFORE they would ship my documents back to me. Step 8: Reluctantly and furiously pay the $124 total in unexpected fees (was going to mail to embassy for FREE). Step 9: After paying a grand total of $375 I wait 15 DAYS (order placed and shipped October 1 and received October 16) before finally receiving my notarized documents. Step 10: Inspect documents. Background check was fine. MA diploma was FOLDED IN HALF with a crease that cannot be removed. It was my original diploma and can likely not be replaced. Step 11: Recap terrible experience in comment section of website... NOT RECOMMENDED!!!!!! You think you pay for convenience and for bypassing the mailing processing times, but in the end you pay $375 for something that would have taken the same amount of processing time for free.”

Helpful Report

Posted 6 years ago

Hi Rose, Thanks for sharing your feedback about VisaHQ. I would like to sincerely apologize for the negative experience you had and assure you that your comments will help us to become a better company. We strive to exceed our clients' expectations and provide clear, upfront pricing information. I am sorry this didn't happen in your case. If you would like to contact me at stan@visahq.com with the VisaHQ location where you applied and the name of the visa agent you were working with, I will personally look into what went wrong. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“So efficient and great communication through the entire process!”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Was easy and fast. Thanks Gerhard”

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Posted 6 years ago

Hello! Thanks for leaving your feedback. We're glad you had a great experience working with Gerhard and we hope you choose VisaHQ again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good Services”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“All went very efficiently and received passport back with visa in 5 days Good servive thank you”

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Posted 6 years ago

Hi Edward, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope you'll return next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very Easy!!!”

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Posted 6 years ago

Hi Keith, Thanks for taking the time to leave your feedback. We're glad you had a five-star experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I found the the process of obtaining a Visa to be extremely efficient. Carlos, who handled my application, was very professional, responsive to my queries, and provided very detailed updates. I'll certainly use VisaHQ again, without hesitation.”

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Posted 6 years ago

Hi Michael, Thanks for taking the time to write a review. We're glad you had an excellent experience working with Carlos and we look forward to serving you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Trying to navigate through the on line application was challenging; it kept dropping out information that I had entered. I'm afraid in my experience it is not the most user friendly program that I have used. That being said, when I interacted with your staff, people instead of programs, everything was worked out smoothly and competently. It is great that I don't have to overnight my passport to you as I did a couple of years ago.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with the VisaHQ team and we will take your comments about our online process into consideration moving forward. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Made it very quick and easy. Will use from now on!!”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're so glad you had a great experience with VisaHQ and we look forward to continuing to serve you in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“They quick and prompt never is been that easy to apply for a visa.”

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Posted 6 years ago

Hi Amrullah, Thanks for taking the time to leave your feedback. We appreciate your kind words and hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Service was easy, prompt and very reasonable vs. other visa expediters. My Indian visa was returned with no problems and far faster than I had expected!”

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Posted 6 years ago

Hello! Thank you for taking the time to leave your feedback. We're glad you got your Indian visa with no problems and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The data that was needed from me and the actions that were required of me were very clearly laid out for me to follow. Once VisaHQ had my inputs, it was clear that they would let me know if anything was missing, so it was just a matter of waiting a few days till it was done. Easy.”

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Posted 6 years ago

Hi Vincent, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ's application system and hope you will return when you need travel documents in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I am satisfied with the services and multiple attempts made by Cheery Bravo to book an appointment with Singapore Consulate. Although I find the service to be expensive as price is higher for a business VISA vs a tourist VISA although not much difference in VISA form. This could have been kept the same price.”

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Posted 6 years ago

Hi Gaurav, Thanks for taking the time to write a review. We appreciate your feedback. If you ever have questions regarding the price of a visa obtained through VisaHQ, please contact your local VisaHQ office to speak to an agent. We have no control over consulate fees and other related charges, which play a role in our pricing. We are glad you had an overall positive experience and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent customer service, as well as a quick service!”

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Posted 6 years ago

Hi Stephen, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Everything went as expected. Perhaps my only quibble would be with the 2-day FedEx outward to VisaHQ. I dropped it at my local FedEx office on Saturday 6th October but it didn't arrive until Wednesday the following week. Seems to have taken longer than expected. But I got my visa in time so no harm done.”

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Posted 6 years ago

Hi Paul, Thanks for taking the time to leave your feedback. While we apologize for the delay, we're glad you had a positive overall experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“explain the process clearly”

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Posted 6 years ago

Hi Sri, Thanks for leaving your feedback. We're glad you had a good experience with VisaHQ and we hope you'll use our services again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very efficient service, good options and relatively reasonable prices.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback about VisaHQ. We're glad you had an excellent experience throughout the application process and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews