VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accurate,clear information and fast service i’m Satisfied very good”

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Posted 6 years ago

Hi Sri, Thanks for taking the time to leave your feedback multiple times. We're glad to hear you had a great experience with VisaHQ and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very trustworthy with sensitive documents.”

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Posted 6 years ago

Hi Charles, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ's application process and handling of your personal documents. We look forward to serving you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Service was quick once the forms were submitted. But I did not find that process clear. When should I upload, how, etc. I would work on making that part of the process clearer.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We appreciate your suggestions and will take them to heart moving forward. We consistently work to improve our user experience and hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Great experience.”

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Posted 6 years ago

Hello! Thank you for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Because of bad planning on my part I only gave HQ a week to get me a long stay visa to the Philippines.. They worked their magic and got it done in 4 days! Very happy w the service and follow up. Lifetime customer. Greg Pancio USA”

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Posted 6 years ago

Hi Gregory, Thanks for taking the time to leave your feedback! We're glad the VisaHQ was able to assist you, even on short notice, and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Great service!”

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Posted 6 years ago

Hello! Thanks for taking the time to rate VisaHQ. We're glad you had a five-star experience and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“For as long as I've been doing business with VisaHQ, they have been and very much still are professional, efficient, personal, and best of all they deliver each and every time the services I need from them. I am and remain a most happy client of theirs.”

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Posted 6 years ago

Hi Robert, Thanks for taking the time to leave a review! We appreciate your kind words and are thrilled you enjoy working with VisaHQ. We hope to serve you for many years to come. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I did get my Visa in time for my trip. But there were multiple computer problems and I could not reach a human being on the phone or by email. First I left voicemail and no one called back. Then I got hung up on without voicemail after being on hold. No one helped me. The passport ended up getting sent to Dallas, Texas rather than Los Angeles where I live, be ause the computer set my home state to Alabama and would not be edited, resulting in the printing label coming out wrong. A nice manager in Texas finally called me after the Dallas Chinese consulate rejected my passport. I told him I had been double charged for the visa service. He advised that it should only be raised after I receive the passport back safely, in case someone thinks the whole order is being cancelled, which it was not. He charged then refunded overnight shipping back to Los Angeles. Now I can’t reach a human being again about the double charge and have to dispute it through my credit card company.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. I would like to personally apologize for the snafu you experienced. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. Please contact our customer care center at 1-800-345-6541 for assistance with your situation. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“The best service i had”

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Posted 6 years ago

Hi Alicia, Thanks for leaving your feedback! We're glad you had a great experience with the VisaHQ team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Fast to contact and good services”

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Posted 6 years ago

Hi André, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope you'll return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good communication and quick service”

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Posted 6 years ago

Hi William, Thanks for taking the time to leave your feedback. We are glad to hear you had an excellent experience with VisaHQ and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“very good”

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Posted 6 years ago

Hi Marion, Thanks for taking the time to rate us. We're glad you had an excellent experience with VisaHQ and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Special tanx to visaHQ team grate done”

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Posted 6 years ago

Hi Nader, Thanks for taking the time to leave a review! We're glad you had a great experience with the VisaHQ team and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Simple to understand and input the data. Thank you.”

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Posted 6 years ago

Hi Terry, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with your VisaHQ application! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Intuitive fork completion and great support!”

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Posted 6 years ago

Hi Iain, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“very satisfied.”

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Posted 6 years ago

Hi Jan, Thanks for leaving your feedback! We're glad to hear you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It was a nice conversation from the support agent.Answered your question timely and he was informative. Thank you Ayman-a pleasant day to you and your team.”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with Ayman and we hope you'll turn to the VisaHQ team again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The service I received was brilliant. I was kept informed at all stages of the application process. VisaHQ dealt with demands from Consulate promptly and efficiently. Thanks Team and Erika”

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Posted 6 years ago

Hi Graeme, Thanks for taking the time to leave your feedback! We're so glad you had a great experience with Erika and the team and we look forward to working with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very very faster responded”

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Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a positive experience with VisaHQ's response time and we hope you'll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very quickly respond”

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Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you received a fast response to your inquiry and we hope you'll use VisaHQ's services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews