VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,936 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always had pleasant exchanges with the agents, whether answering questions or taking an action.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to write a review. We're glad you had a great experience with the VisaHQ team and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Excellent and fast service”

Helpful Report

Posted 6 years ago

Hi Daniel, Thanks for taking the time to leave your feedback. We're glad you had an awesome experience with VisaHQ and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Your level of Customer Service has been such a breath of fresh air guys. You should be really proud of your team. Carlos (on the chat) was amazing, the emailed updates, the ease of communication btw myself and VisaHQ has been current, informative and has made this whole experience hassle free. But you know what the icing on the cake was - out of 8 companies I got in touch with about this Visa, yours was the only one that charged me the correct price (for an Australian passport holder looking for a Chinese Tourist visa). I’ve worked in the Travel Industry for 14 years. I know what Visas cost, but you guys had the integrity and knowledge to charge me the correct fee. This is why you got my business and why I will be recommending you to all my friends/family in the future. Please Please keep up the great work and continue to do what you do with integrity, strong communication and speed. It’s all it takes. Thank you again!”

Helpful Report

Posted 6 years ago

Hi Alexandra, Thanks for taking the time to leave your feedback! We're so glad to hear that a fellow travel professional had such a great experience with our services. We sincerely appreciate your review and hope you will return to work with Carlos and the rest of the team again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Site was easy to follow. The customer service personnel were excellent.”

Helpful Report

Posted 6 years ago

Hi Henry, Thanks for taking the time to leave a review. We're glad you had great experiences with both our application process and our team. We hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very prompt and efficient service. Good communications. The only drawback is the cost, which is a bit high.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a good overall experience with VisaHQ. If you ever have any questions or concerns regarding the cost of your visa, don't hesitate to contact us using our online chat feature or at 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Speedy, efficient and very cordial.”

Helpful Report

Posted 6 years ago

Hi Long, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience with the entire VisaHQ process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Made getting our Visas a easy process”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback! We're glad you hear you had a great experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Concern: Everyone has a photo on visa. I do not. I know it is requirement! Fear denied entry!!”

Helpful Report

Posted 6 years ago

Hi Charlene, Thanks for taking the time to leave your feedback. I'm sorry to hear you have concerns about the validity of your visa. Please contact us at 1-800-345-6541 to speak to an agent or reach out to me directly at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 6 years ago

“It's a money making agency. Not concerned with customers requirements. Totally agent network systems. Take advantage of embassy who are not dealings with visitors directly or can't applying visa online.”

Helpful Report

Posted 6 years ago

Hi Suresh, Thanks for taking the time to leave your feedback. I apologize that you had a poor experience with VisaHQ. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you have additional concerns about your specific situation, please reach out to your local VisaHQ office or contact our customer service team at 1-800-345-6541. We would like to anything we can to rectify your case. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“it was great experience with interacting people with your team. the commitments were fulfilled as agreed. Mr Raja BAbu from Delhi team coordinated and provided all his best efforts. thanks and keep doing that.”

Helpful Report

Posted 6 years ago

Hi Abhai, Thanks for taking the time to leave your feedback. We're glad you had an excellent experience working with Raja and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Seamless & efficient service .. Took all our worries away .. Will highly recommend this Service Provider to all seeking Visa’s ..”

Helpful Report

Posted 6 years ago

Hi Pradeep, Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we look forward to serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“It's impossible to get a hold of you. None of the phones worked, the chat takes two days on average to get a response.. not acceptable”

Helpful Report

Posted 6 years ago

Hi Andre, Thanks for taking the time to leave your feedback. I'm so sorry to hear you had problems getting ahold of our team. We make an effort to reply to every inquiry promptly and I sincerely apologize that didn't happen in your case. Reviews from customers like you make us better and I will make sure our customer service team is made aware of the issue you experienced. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I would certainly come back to VisaHQ for my future visa needs. The important thing that I like is VisaHQ handled my visa processing in a very professional way. Thank you.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave a review. We're glad you had a great experience with the VisaHQ application process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“There could have been better communication, I needed a single entry visa (not e-visa) to India. I was apparently incorrectly advised that the application should not be made until early October (travel end oct return end Dec). Once application put in it was amended to Multi-entry - despite your website telling us that we needed additional information to be submitted. When this was queried all we were told is that 'it cost the same'. This caused a lot more stress than was necessary. The Visa arrived within 10 days, but with an urgent deadline we were very worried, especially as even yesterday your online tracking system showed that it had not even been checked by you and submitted, which was clearly not the case. You are clearly very good at what you do, but your communication needs improvement.”

Helpful Report

Posted 6 years ago

Hi Henry, Thanks for taking the time to leave your feedback. I would like to sincerely apologize for the negative experience you had with VisaHQ. We strive to provide all of our clients with excellent communication throughout the application process and I am sincerely sorry that didn't happen in your case. Reviews like yours help make us better and I hope you will give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“The whole process was remarkably fast and simple. A great service. I mailed in my application on a Monday and received my Visa that same Friday.”

Helpful Report

Posted 6 years ago

Hello! Thanks for taking the time to leave your feedback. We're glad you had a great experience with VisaHQ and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very quick and helpful! Got our visas OK on a tight schedule”

Helpful Report

Posted 6 years ago

Hi Andrew, Thanks for taking the time to leave your feedback! We're glad you had a great experience with VisaHQ and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very easy to use, great website, and great service being provided. Would definitely recommend.”

Helpful Report

Posted 6 years ago

Hi Kristen, Thanks for taking the time to write a review. We're glad you had an excellent experience with the VisaHQ application process and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I really enjoyed my experience working with VisaHQ. I used VisaHQ twice. Both times I worked directly with Paulina Zych. She was tremendous. She answered my emails and phone calls almost instantly. She was professional, timely, and thorough. Each time I was working on last minute deadlines and she came through with flying colors. Would definitely recommend VisaHQ and specifically Paulina Zych to everyone. Great experience.”

Helpful Report

Posted 6 years ago

Hi Paul, Thanks for taking the time to leave your feedback! We're glad you had a great experience with Paulina. We look forward to serving you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I am a frequent traveller, but have a low tolerance (admittedly also a short fuse) for online application procedures that are not perfect. But I was attracted by the option of being able to pay online rather than a physical bank cheque being needed, but that's where it ends. The amount of time it took for me to fill out on the screen (still have to do some by hand so would have been quicker to print the blank form), decide whether or not to pay an extra $20 to upload passport style photographs (which annoyingly only appears half way through after you've already decided on the payment options), logout because of clicking a button twice, then try to login, generate an account with a password (didnt want to use facebook or google), and then try to work out how to get back to the site and find my visa information, and wonder when and how I would see a printable version of my application (I saw it there once - should have printed straight away) but now cant find it again, meant that I would have been better off applying directly to the embassy. Now I am unsure about several things including where I pick up my passport (I chose that option rather than mail) and visa (embassy or VisaHQ?), despite the email received from VisaHQ. And a couple of other details that don't seem to be identical to the consulate's information on their visa page. It is a horrid, sinking feeling to be unclear about a visa application, when it involves your passport, travel deadlines, and expensive air tickets. To be honest, I would prefer that my credit card were refunded so I could go back directly to the embassy site to apply there instead. Also, no-one answered the phone in Sydney, and I did not leave a message. Maybe I'll try again after lunch. No, still no answer.”

Helpful Report

Posted 6 years ago

Hello Nick, I'm sorry to hear about the problems you've been experiencing with your VisaHQ order. We strive to exceed every client's expectations and that clearly hasn't happened in your case. I urge you to reach out to our Sydney office again to reach an agent for assistance or contact me directly at stan@visahq.com. I will be happy to personally look into your situation. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Visa HQ Toronto not on the list. They got my China visa in 4 days exactly as promised”

Helpful Report

Posted 6 years ago

Hi Roger, Thanks for taking the time to leave your feedback. We're glad you received your Chinese visa quickly and hope you have a wonderful time in China. We look forward to working with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,936 reviews