VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,025 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,025 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was easy to understand, and very quick”

Helpful Report

Posted 6 years ago

Hi Michelle, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Michelle, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Lilia Kenzhebayeva was courteous and helpful. We wish to thank her for her help in our acquiring our visa to China.”

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Posted 6 years ago

Hi Huk, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Lilia and we wish you a wonderful trip to China. We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Very unclear directions on the website and rude when asked questions.”

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Posted 6 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems working with our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Thank you, you were always available to answer my questions and to let me know how the visa process was coming along”

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Posted 6 years ago

Hi Barbara, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“agent is very helpful wish you have local telephone number instead of 1-800 number that we have to wait for long time before someone actually gets on”

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Posted 6 years ago

Hi Jennie, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and we will take your suggestion into consideration moving forward! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The staff made everything so simplified. I love the great customer service and all the frequent status updates. Very friendly staff that knows how to put your mind at ease. Recieve my Visa for Nigeria in less than 2 weeks. So excited another bucket list adventure awaits. Am so thankful.”

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Posted 6 years ago

Hi Marlene, Thanks for taking the time to review VisaHQ. We truly appreciate your kind words and wish you a wonderful trip to Nigeria! We hope to work with you again next time you need travel documents for any reason. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Great customer service”

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Posted 6 years ago

Hi Christopher, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

Hi Christopher, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have used the service three times, and it has been great each time. The service is prompt and professional, and the high level of communication from staff really helps. Thank you!”

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Posted 6 years ago

Hi Siddharth, Thanks for reviewing VisaHQ. We're glad you have had three excellent experiences with our services and we sincerely look forward to continuing to serve you! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy navigation of their website, good information and good instruction. Excellent communications via email letting me know my visa status.”

Helpful Report

Posted 6 years ago

Hi HyeonJoo, Thanks for reviewing VisaHQ. We're glad you had a great experience with our online application system and we hope you'll choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very good service, I am very happy with Visa HQ Amarjeet Kaur”

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Posted 6 years ago

Hi Amarjeet, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Fast response and fast result as well Thank you and keep up the good work”

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Posted 6 years ago

Hi Teti, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Amazing communication , very quick response.”

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Posted 6 years ago

Hi Mysha, Thanks for reviewing VisaHQ. We're glad you had a wonderful experience with our team and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“They were very responsive on email but definitely way too expensive. Also, they said that I could not get an Indian visa if I have still a valid one, which is not true. If I had not checked myself, I would have thought I could not apply. Last but not least, their office it's not VisaHQ but a different one which is very very confusing. Definitely in Google it's not easy to do any visa services. The process is just not established.”

Helpful Report

Posted 6 years ago

Hi Eva, Thanks for taking the time to share your feedback. I would like to personally apologize for the fact that you were not fully satisfied with your VisaHQ experience. I want to assure you that we do everything we can to keep our fees low. While I am sorry that you felt you paid too much, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Efficient, on time, good service.”

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Posted 6 years ago

Hi Jeremy, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Uploading documents was a nightmare. I could not upload a copy of my tickets until my son converted the file to pdf -- but there were no instructions to this effect. The woman I spoke to by phone to manage the issue told me she didn't deal with e-visas... You had to give me two refunds for applications that fell apart at the document upload stage. I strongly suggest you a) bring document upload earlier in the process and b) have information on the site to detect when someone is having difficulty uploading and give appropriate advice”

Helpful Report

Posted 6 years ago

Hi David, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with our online application system. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that feedback like yours helps us better train our staff worldwide. We will also take your suggestions regarding our website into account. Again, my sincere apologies for the issues you encountered and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Quick and helpful. Only issue was that it wasn't clear if my passport was ready to pick up, so I had to call first to check, otherwise smooth and easy. Thanks!”

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Posted 6 years ago

Hi Heather, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you'll choose us again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Luciana was a great help”

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Posted 6 years ago

Hi Douglas, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Luciana and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The person answering the phone when I called in on July 5 was very professional and helpful. Thanks for a great job!”

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Posted 6 years ago

Hi Keith, Thanks for reviewing VisaHQ. We're glad you had a great experience with our customer support team and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ is great. The online applications were straightforward and the service desk was helpful when I ran into an issue.”

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Posted 6 years ago

Hi Joshua, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Everyone was pleasant and easy to work with. The live Chat was good but accidentally mis-guided a bit but I got more information a day later from the Chicago office and everything worked out. Thanks.”

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Posted 6 years ago

Hi Dewey, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience with our services overall, but I would like to personally apologize for any problems you had with our live chat feature. Feedback like yours helps us improve in the future. I hope you will choose VisaHQ again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,025 reviews